Salesforce Techno Functional Consultant

MAGESH RAMAMOORTHY

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BACKGROUND

Over **+ Years of IT experience that includes Sales Force Implementation on Service & Sales Module, Customization, Security Access, creating profiles, roles, users, page layouts, email services, and other Area of SAP R/3/CRM /DVM Technical. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, lead developer, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.

CGI EXPERIENCE

Sales force Service Cloud Implementation Project, MICHELIN for CGI INDIA

– dates (10/16)

Review the estimations/tasks as per the requirement’s matrix and ensure the changes are documented

Co-ordinate offshore team and align them to the onshore counterparts in terms of deliverables/timelines

Review the progress of the technical deliverables from time to time and update to the stake holders

Co-ordinate various teams involved during different testing phases ( UT, IT, UAT ) for the project

Trouble shoot/analyze the testing errors and changes to the developments

Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required

As technical lead – identify number of resources required for the technical tasks, Assign tasks, monitor the progress and ensure completion of the tasks assigned to the technical team members as per the time lines

Analyze and review business, functional, and technical requirements

Participate in Client meetings during the coming phases in the Project for socializing the Blue print prepared

Design, Develop the new interfaces and changes to the existing interfaces as part of the project - Ensure changes to the existing interfaces/ new interfaces are in sync with the technical specifications

Identify all changes that are flowing as part of the socialization process and ensure the changes are documented/reflected in the technical specifications from time to time

Preparing technical specifications from the blueprint for the technical deliverables ( existing interfaces, new interfaces )

Document and develop code according to specifications and standards

Ensure proper test scenarios are identified and processed during the Functional phases as per the business requirement to confirm the development work is in proper alignment with the technical specifications

EXPERIENCE

SNAPSHOT

INDUSTRY

EXPERTISE

Manufacture

Sales &

Service

Ware House

Inventory

TECHNICAL

SPECIALIZATIONS

SAP R3/CRM

SALESFORCE

INSERT HEADER

Consultant

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OTHER EXPERIENCE

Sales force Implementation, UPS for HP (Hewlett Packard) – dates (10/15 to 08/16)

• Shared Reading the document and come-up with ER Model.

• Based on the ER Model and subsequent approval, Design and implement the Data Model into

• Developed triggers, Controllers for Custom/Enhancement.

• Managing offshore team and ensure all the team member deliveries during daily stand-up call.

• Worked on Lightning Frame work and implementing all the components into Lightning Applications.

• Made Custom Development on Account Hierarchy using Account Team member on Lightning Applications.

• Converted Lead to Opportunity on Lightning look & feel.

• Contract Management Implemented on Lightning using Junction Object. Get IT My Support Project, for HP (Hewlett Packard) – dates (11/14 to 09/15)

• Responsible for customizing custom fields, Page Layouts, Record Types, Workflows and Approval Process, Validation Rules, Report Types.

• Responsible for loading data into salesforce.com using Apex Data Loader.

• Responsible for migrating data from one sandbox environment to another sandbox environment using Force.com IDE tool and Change Sets.

• Includes daily interaction with the users and the super users to collect the Business requirement, Application Development, Code review, daily schedules and updates.

• Associated closely with business analysts and coordinated technical team members on development.

• Customization of the Organization Profile, creation of custom objects, custom fields, formula fields as per the Requirement.

• Customizing sales force applications as per the client requests in sales cloud using out of the box functionalities like workflow rules, approval processes, and validation rules.

• Writing apex code, visual force pages, batch classes and test classes.

• In-depth knowledge of Salesforce.com Governor Limits and developing the functionality that makes an optimum use of these platform limits. Consumer Service Transformation, for HP (Hewlett Packard) – dates (02/12 to 10/14)

• Worked as a Team Member as well as an Analyst to implement the solution.

• Worked as a Senior Developer to meet business requirement, which

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Includes creation of Apex Classes, Apex Triggers, Test Classes, and Visual force Pages.

• Worked on the Data Load with the help of Apex Data Loader.

• Deployment to other Sandboxes with the help of Change sets.

• Developed the Apex classes/triggers and Visual Force Pages for the major requirements.

• Developed the Apex classes/triggers to handle the Sharing of each record.

• Developed Apex Batch and Scheduler classes to handle the bulk data processing.

• Responsible for Creation of Workflows, Validation Rules and Sharing Rules. SAP CRM Service Upgrade SAP CRM 7.0/SAP, SAP R3/ABAP, for HP (Hewlett Packard) dates (10/10 to 12/11)

• Identified the Functionality and implemented the same during the Design and Realization phase.

• Design/Development of WebUI Components

• Code Reviews and Quality Reviews

• Testing, assurance and delivery

• Transport Release Management

• Performance tuning

• Created Custom UI Components. Involved in enhancing the GENIL and BOL objects (IC Profiles).

• Responsible for maintaining the Customizing for the Status profile for the INBOX Enhancements.

• Responsible for the design and development of the Copy Control BADI implementations for KMCC (Knowledge Management Competency Center) Profiles.

SAP R3/ABAP Maintenance Project, for TCS dates (06/04 to 02/06)

• Worked closely with functional team

• Worked on the development, which comes as a change request in the existing functionality.

• Helped in analysing the dump issues reported by the users

• Worked on improving the performance of the existing development programs which gives faster output

• Best practices for ABAP coding and improve learning around that

• Debugging on the issues related customized programs

• Worked on new requirements like user exits/reports/forms and other enhancements

• IDOC's

• Interfaces

• Corrections/additions in existing reports/forms and other enhancements.

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EDUCATION

M.B.A, Annamalai University, International Business B.Sc, Bharathidasan University, Chemistry

SALESFORCE CERTIFICATIONS

Sales force App Builder

Sales force Admin 201

Sales force Advanced Admin 301

Sales force Sales Cloud Consultant

Sales force Service Cloud Consultant

SKILLS SUMMARY

SKILL

NUMBER OF

YEARS

SKILL LEVEL*

Technical skills

SAP R3 ABAP 10 4

SALES FORCE APEX/Lightning 4 3

JAVA/JAVA SCRIPT/AJAX/HTML 1 2

UNIX/LINUX/SHELL/PYTHON SCRIPT 1 1

GitHub/Source Tree/Ant Script/Migration tool 2 2

Application knowledge

SAP R3 7 4

SAP CRM 2 2

SALES FORCE CRM 3 3

IT disciplines

Web & Application Development 6 3

Project Management 1 1

Cloud Computing 2 3

Business Analysis 1 1

Industry knowledge

Manufacture 3 2

Sales 3 3

Service 3 3

Other relevant skills

Object Oriented Programming 2 3

Script Programming 3 2

PL/SOLQ Programming 2 2

* 1 = basic, 2 = familiar, 3 = competent, 4 = expert

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