Dwayne L. Bent

** *. ******* **. ****: 424-***-****

Long Beach, CA 90805 ac736c@r.postjobfree.com

INFORMATION TECHNOLOGY SPECIALIST

Information Technology Professional with 15 years of proven success leading and implementing IT solutions that increase organizational effectiveness.

TECHNICAL CERTIFICATIONS:

Microsoft Certification (MCP)

CompTIA Certification (A+)

EDUCATION

Los Angeles Southwest College, Los Angeles, CA

Associate of Arts-Liberal Studies

Coastline Community College

Computer Networking Professional – CCNA Course taken Microsoft Course’s

Computer Education Institute, Los Angeles, CA

Computer Networking Professional

SUMMARY OF TECHNICAL SKILLS:

Excellent in installing, configuring, upgrading, and troubleshooting computers and peripherals, both hardware and software.

Solid experience in LAN, WAN, WLAN, VPN networking structure. Able to troubleshoot various network & hardware issues including connectivity, printing, configuration errors, boot failures, resource access issues, and fault tolerance failures.

Excellent customer service; able to communicate technical issues to a non-technical audience.

Proven success leading teams to achieve results and the ability to make sound decisions.

Able to administer and configure mobile devices such as Android, iOS, and Windows phones to work with corporate resources.

TECHNICAL SKILLS DETAIL:

Operating Systems:

Windows XP, Windows 7, Windows 8.1/10, Server 2003, 2008 and 2012 Software Applications:

MS Office Suites, Lotus Notes, Novell GroupWise, Citrix thin client configuration, Tidemark, Smart Data, Oracle 8,9 Client, Adobe Photoshop, Adobe Acrobat Suite, McAfee, Symantec, Norton Utilities / Antivirus, Ghost, Rumba Client Access, Track IT (AS400), SMS (Remote Control), Altiris Client, Altiris Sever, VMware-WorkStation, ETrust & Heat SMS, Kronos, Lawson, ZENworks Desktop Management, LANDesk Desktop Management . PROFESSIONAL EXPERIENCE

City of Hope Hospital(Solugenix Crop.) – Duarte, CA Oct.2018–Present. Senior Desktop Support Technician

Successfully converted multiple departments within the hospital to Windows 10 migration,Office 365 and imprivata tap-n-go to meet hospital standards.

Provided technical support onsite, to resolve customer issues.

Worked on multiple imprivata tap-n-go, while providing excellent customer service.

Worked on multiple projects with lead technicians ensuring all hardware was properly setup and tested.

Coordinated with outside vendors on both hardware and software support issues. Administer I.T Project Ensure the functionality of all the PC desktops, troubleshooting, installations of imprivata tap-n-go Card Readers and Window’s 10 rollout and Bitlocker Encrytion Software, Altiris Data push of (SEP) Symantec Client update, also the Single sign-on (SSO) Application from the Altiris Server. CHOC Children’s Hospital of Orange County – Orange, CA Jan.2007Aug.2018 Systems Support Specialist II

Successfully converted multiple departments within the hospital to EMR (Electronic Medical Records) to meet hospital standards.

Provided technical support remotely, onsite, and over the phone to resolve customer issues.

Worked on multiple helpdesk tickets, while providing excellent customer service.

Properly managed assets through the proper inventory process.

Worked on multiple projects with lead technicians ensuring all hardware was properly setup and tested.

Coordinated with outside vendors on both hardware and software support issues.

Administer I.T Project installations of imprivata tap-n-go Card Readers and Window’s 10 rollout and Bitlocker Encrytion Software.

Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows- and Mac OS-based end points (Laptops, Desktops & Thin Clients), Tablets & Smartphones (iOS & Android), and Microsoft Office, installations, computer moves & relocating, laptops & desktop, Office Suite, 2010 & 365 migrations, rollouts, data & profile transfer, domain configurations, Citrix, Heat, SMS, Kronos, Lawson, Symantec Client, PGP encryption software, LANDesk Desktop Management installation & configuration, LANDesk & Novell Netware Ghost Imaging, also, HP etc. Monitor Inventory Control. TCP/IP web links, wireless & wireless VPN accounts. Hardware/Testing:

HP, Gateway, Dell etc. & monitors, hard drives, memory sticks, NIC cards, motherboards, power supplies, PC & hardware configuration, printer installation, Zebra printer, QLM printers, data drop & network system maintenance, TCP/IP troubleshooting, WAN/LAN & Wireless configuration, patch panels and network appliances, i.e. switches, routers and hubs configuration.

HACLA (ACS), Los Angeles, CA 90057 May.2006 to Jan.2007 Network & DESKSIDE SUPPORT ENGINEER

Performed technical support, troubleshooting, Installations, iMac on special projects, computer moves & relocating, Microsoft Office, XP migrations, rollouts, domain configurations, Citrix, SMS, ZENworks Desktop Management installation & configuration, Novell Netware Ghost Imaging, also, HP etc. Monitor Inventory Control. TCP/IP web links, wireless & wireless VPN accounts.

Hardware/Testing:

HP, Gateway, Dell etc. & monitors, hard drives, memory sticks, NIC cards, motherboards, power supplies, PC & hardware configuration, printer installation, data drop & network system maintenance, ran system tape backups, MS system patching, patch panels and network appliances, i.e. switches, routers and hubs. City Of Orange (ACS), Orange, CA 92866 Feb.2006 to May.2006 Network & DESKSIDE SUPPORT ENGINEER

Ensure the functionality of all of the PC/MAC desktops, troubleshooting, installations, computer moves & relocating, laptops & desktop support, Microsoft Office, rollouts, data & profile transfer, domain configurations, Blackberry installations & configuration, Ghost Imaging, also HP, Dell etc. Track IT, Patch link, VMware-WorkStation, MS Exchange

& POP3 accounts, wireless & wireless VPN Accounts. Hardware/Testing:

HP, Dell etc. & monitors, hard drives, NIC cards, motherboards, power supplies, PC & hardware configuration, printer installation, data drop & network system maintenance. First American Real Estate Solutions, Santa Ana, CA 92702 Jul.2005 to Feb.2006 FIELD & DESKSIDE SUPPORT ENGINEER

Ensure the functionality of all of the PC/MAC desktops, troubleshooting, installations, iMac, computer moves & relocation, laptops & desktop support, MS Office, XP migrations, rollouts, data & profile transfer, domain configurations, Blackberry installation & configuration, Altiris Imaging, also HP, Dell etc. Monitor Inventory Control. Altiris Server, MS Exchange & POP3 accounts, wireless & wireless VPN Accounts. Hardware/Testing:

HP, Dell etc. & monitors, hard drives, memory sticks, NIC cards, motherboards, power supplies, PC & hardware configuration, printer installation, data drop & network system maintenance (WAN/LAN & wireless configuration, patch panels and network appliances, i.e. switches, routers and hubs).

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