Customer care executive

Vimalraj.T

Phone: +91-962*******

Email Id: ************@*****.***

Career Objective:

A highly dynamic, organized and skilled Customer Support Executive with diverse knowledge of operating customer care department. Work as a team leader for a Domestic telecom call center and streamline all the processes for settling, handle escalations, enforce company's goals, and handle a team of agents

A challenging career in Software Engineering and Testing, a position that would develop my professional skills to excel in the competent world of Information & Technology which will eventually lead to the mutual growth of the organization ..

Experience Summary:

Overall 4.6 years of experience, comprising 2.6Years Experience in the field of Software Testing, 2 Years working as Team leader in the field of Domestic Voice and Non Voice process .

Duration: Since December 2014 to November 2016

Company: Spextrum Technologies

Designation: Team Leader

Location: Coimbatore

Duration: June 2012 to November 2014

Company: Kclink Technologies Pvt Ltd

Designation: Software Testing Engineer

Location: Bangalore

Summary of Skills:

Possess three years of professional experience in the mentioned field

Highly proficient in handling customer care services

Possess excellent communication and interpersonal skills

Ability to deal professionally with a number of external and internal customers

Quick learner and possess creative problem solving skills

Ability to adapt to new processes within limited time frame

Familiar with basic operating systems like Microsoft Outlook, Office and the Internet

Self-motivator and ability to work in a fast paced work environment

Ability to convince and satisfy customers

Proficiency in handling computer and telecommunication systems

Knack in handling escalation and conducting training for agents

Ability to set goals and influence agents in achieving them

Academic Qualification:

Bachelor of Engineering in Electrical and Electronics Engineering (B.E) With a CGPA of 6.5 from K.S.Rangasamy College of Technology, Tiruchengode in 2012.

Work Experience:

1.Spextrum Technologies

Project

Worked as a Team Leader in Spextrum Technologies Since December 2014 to November 2016 work on Telecom Domestic Voice and Non Voice Process

Resolved Error issues in an efficient and timely manner

Addressed all email daily production report with priorities

Provided support and training to agents

Prepared shifts of agents and maintain payroll records

Reviewed performance of agents and recommended promotion

Reported daily progress on customer issues to the management

Coached, trained, motivated, and mentored a team of 15-20 agents

2.Kclink Technologies Pvt Ltd

Worked as a Software testing in Kclink Technologies Pvt Ltd from June 2012 to November 2014.

Well acquainted with Software Testing Life Cycle and worked on several work packages of the project.

Flexible in adapting to new environments

Experience in Functional testing, Performance testing, Regression testing

Experience in working in QC

Good Communication and Interpersonal skills.

Ability to mingle easily in team environment and emphasizing team goals over personal skills.

Aspiration to learn new Technologies

Professional Summary:

Understanding Documents and analyzing the requirements.

Good knowledge in performing test design activities like Identifying test scenarios, preparing test cases and preparing test data.

Good knowledge on various types of testing techniques

Sound knowledge in exporting test cases from excel to Quality Center

Executing test cases in Quality Center

Sound knowledge in mapping test cases with requirements in Quality Center.

Good at Preparing Defect Profile Documents and reporting defects in Quality Center.

Good knowledge on various types of testing related documents.

Basic knowledge of QTP.

Databases

SQL Server, VB Script

Testing Tools

Manual Testing, QC, Automation(QTP)

Operating System

Windows XP, Windows 7, Unix

Technical Skills Set:

Project Details:

1. Placements4u

Client

Inet Solutions,

Duration

Nov 2012 toOct 2013

Team Size

6

Role

Test Engineer

Project Description

Placements4u provides an extremely user’s friendly job site with an advanced facilities. Jobseekers can search the jobs according to search criteria. Once you get registered in this, jobseekers can also build their resume .Employers can search the jobseekers according to their requirements. Jobseekers can apply online to the preferred jobs. Administrator panel can manage the list of jobseekers and employer’s list. Emails can be sent automatically on several events in the site say registration of jobseeker or employer etc. Users can also update their information whenever they required.

Technical Environment

PHP, QC, SQL Server 2008,Windows

Responsibilities

Understanding the Requirements and Involved Test Scenarios

Involved in writing the Test cases and preparing Test Data

Executing Test cases in Quality center 10.0

Identifying Defects and preparing Defect profile document

Involved in Functional testing.

Updating Daily and Weekly Status Reports

2. Island-Health Care System

Client

Island hospital

Duration

Nov 2013 to sep 2014

Team Size

6

Role

Test Engineer

Project Description

This project is aimed to develop a web based Health Care System, which is used to handle all operations in hospitals, and can provide a better service to patients It is also provide better service to the administration,to automate all the activities of administration. The HCS can be used as local software system. This system can be used to maintain the records of all patients like Location, Ward Number, In Time, Out Time, Doctor Schedule, Billing Details and Diagnosis. It is developed to manage the daily activities of a Doctor with regards in maintaining his personal records, scheduling patient appointments, case history, doctor’s advice, admission details, physical examination & investigation reports and Daily progress

Technical Environment

Java, SQL Server 2005, Manual with HP-QC and Automation with QTP 10.0

Responsibilities

Understanding the Requirements and Functional Specifications of the application.

Deriving Test Cases from Test Scenarios.

Collected Test Data for all prepared Test Case documents.

Involved in Review of Test Case documents for Completeness and Correctness.

Reviewing Test Cases and Executing Test Cases as per the schedule.

Executed Test Cases & Reported Defects in Quality Center.

Involved in Defects Tracking and Classification.

Conducted Retesting on every modified Software Build to close Defects.

Updating Daily and Weekly Status Reports

Personal Details:

Father’s Name : K.Thangavel

Date of Birth : 22-12-1989

Nationality : Indian

Passport Number : M4501267

Permanent Address : Perumapalayam, Eamapalli Post, Tiruchengode Taluk,

Namakkal- 637214.TamilNadu

Languages : English, Tamil, Kannada Vimalraj.T

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