Unit Secretary

FRANK A. AYALA

**** *** ****** ** 909-***-**** cell

Rio Rancho, NM 87124 *********@*****.***

OBJECTIVE

Healthcare Information Systems (Informatics)

HEALTHCARE EXPERIENCE

Unit Secretary 2005 – 2018

KAISER PERMANENTE, Fontana, CA

Interact daily with physicians, nurses, and other medical professional to deliver quality health care to patients

Use Epic Software “Health Connect” system to generate reports, enter physician's orders, and order equipment and supplies

Excellent performance reviews, attendance and punctuality

Frontline worker “Chemical Dependency Recover Program.”

Admissions, Hospital discharge both ambulatory and disabled patients.

Perform patient analytics and census for Hospital Administration .

TECHNOLOGY EXPERIENCE

Help Desk/Network Administration/Technical Support 1996 – 2005

EDS –Electronic Data Systems, Plano, Texas

Performed network administration and technical support for in-house and remote clients including installation, troubleshooting, and upgrades

Assisted with software, hardware, connectivity, configuration of workstations and laptops, and Network maintenance. Insure that Network integrity is optimal for end users.

- Internet, VO/IP, Cisco Routers - Windows Server 2008, Linux, UNIX

- MS Office Pro - Virgin Records America Interactive Media

- Internet Power User - Epic “Health Connect” Pro

EDUCATION

B.S. – Business major, Information Systems minor California State University, San Bernardino Graduating class of 1993 School of Public Administration

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