Property management
Resume:
Kim Johnson
Property Management
Winter Haven, FL 33880
********@*****.***
I'm a strong-minded hard worker with excellent communication skills. Dedicated to exceptional
standards in performance and quality with a strong sense in detail.
Work Experience
Housekeeping, Maintenance and customer service Manager
Property Management
October 2015 to Present
• Working in a fast paced environment. Having to multitask and prioritize multiple priorities and projects
in order to meet deadlines without compromising standards.
• Overseeing the supervision of the entire Quality Control, Housekeeping and Maintenance operation.
Hiring, training, firing and evaluating their job performance to coach and counsel as necessary.
• Making sure all Trash / Recycling, lawn, Pool and Pest control serves have been taken care of in our
communities.
• Directing the Inspectors, Cleaners and Maintenance to ensure each property as well as, the common
areas and curb appeal are maintained in accordance to each clients standards and requirements
Implementing changes to increase efficiency and productivity.
• Maintain our property management website. Responding to guest and owner requests and concerns
to ensure their satisfaction.
• Issuing staff assignments, including special requests and areas of concentration. Keeping in constant
contact with the team. Communicating any information relative to the day’s activities, outstanding
issues, etc.
• Monitoring and processing work orders, following up on all work order requests to ensure they’ve
been carried out.
• Monitoring and reviewing reports regarding Inspections and cleaning reports.
• Prepare and coordinate bid proposals and service contracts to vendors. following -up with staff or
vendor to ensure completion then invoicing billable work.
• Purchase inventory and
making sure all stock records and supplies are up to date and accurate.
• Being friendly, courteous, professional, reliable, working effectively as part of the team, and on my
own initiative.
Assist in leasing: Accepting applications from residence, Ensuring the application is complete and
accurate. Ensuring each prospect understands deposit policies, determining the move in move out
dates, collecting the deposit and application fee, verifying application and sending paperwork to the
accountant. .
References: (currently employed)
Fran: My Office Manager: 863-***-****
Glen: Reservations and marketing 404-***-****
Francisco: My Senior Maintenance tech: 407-***-****
Housekeeping Manager
Residential Cleaning Services
June 2005 to October 2015
• Treating clients with courtesy, respect, helpfulness and sincerity
• Supervise cleans making sure all the required training is provided including safety policies, procedures,
standards and regulations.
• Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.
• Evaluate the staff’s job performance to coach and counsel if needed. Making sure everyone is aware of
the standards in performance and their role in contributing to individual and team success.
• Order supplies and maintain accurate inventory
• payroll
Reason for leaving: sold business
Office accounting
Publix Super Markets, Inc.
August 1993 to October 2005
Cash handling, Managed cash drawers and cash pick-ups while completing monetary deposits, balanced
cash office, ordered change and supplies, accepting checks, verifying checks, cash, and other forms of
payment ( All office accounting), Payroll, Making the schedule, key holder for the safe, the back office,
and registers, while supervising over 20 employees at a time. I also have experience in back door
receiving, inventory/ pricing, was the United way and March of dimes Coordinator. Able to handle
customers while keeping up with the store and managing the front end.
Reason for leaving
*To collect my retirement and raise my 3 kids, who are now grown. My reputation is still very strong in
the Publix industry and you may contact them.
References:
*Russell Fountain - 863-***-**** 23965 N US Hwy 27, Lake Wales, FL 33859
*Ted Reese - 863-***-**** 617 US Highway 17 92 W, Haines City, FL 33844
Education
Osceola High School.. Graduated June-1993
Education
Osceola High School
June 1993
Skills
Property Management (4 years), Leasing consultant (3 years), Maintenance superior (3 years),
Housekeeping manager (10+ years), Accounting (10+ years), Supervisor (10+ years), Customer Service,
Customer Experience, Guest service manager (4 years)
Contact this candidate