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Customer Service Rep 1,2,3

Des Moines, IA
12.00 hour
December 29, 2018

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Donald Sturm

**** **** *****

Urbandale, IA ***22

Cell: 515-***-****



Motivated and caring Residential Counselor working with the developmentally disabled.

Core Qualifications

Active participation in [groups, plans, events]

Behavioral/cognitive skills development

Performance assessments

CPR/First-aid certified

Experience working with adults with special needs

Performance assessments

Med Manager Certification


Established clear objectives for all goals and communicated with consumers, and encouraged development according to their life plan,

Served as mentor and counselor for consumers when academic problems and personal adjustments arose, meeting with management to reach solutions.

Documentation of all consumer goals as described in consumers Life Plan for review by Case Manager

Professional Experience

March 2014 to January 2015

Link Associates W Des Moines, IA

Residential Counselor

Employed techniques to encourage consumer learning and build self esteem in the home and in the community

Education and Training

Christopher Columbus High School New York, New York

High School Diploma Academic


First Aid Certified, CPR certified, Med Manager Certified, Mandatory Reporter Certified

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