ARPITH JOHN D’COSTA

CAREER OBJECTIVES:

Seeking a career having an environment that encourages continuous learning and provides exposure so as to achieve professional and personal growth. WORK PROFILE/ JOB RESPONSIBALITIES:

Project Profile Project Name: Global Sales Consulting Operations (GSCO) Client Oracle India Private Ltd

Designation Business Analyst

Organization Oracle India Private Ltd, Bangalore

Duration March 2016 – August 2018

Under the Payroll of Randstad India Private Limited Tools Sales Cloud, Fusion, Configure Price Quote, Webquote, QRS, Deal Approval System, Global Single Instance and UCP. RESPONSIBALITIES:

Good knowledge and Hands-on experience on Fusion CRM (Oracle Sales cloud), WebQuote, QRS, GSI and DAS, CPQ, UCP tools (Oracle Applications to prepare Quotations for buying products).

Providing Level 1 Support to Oracle internal users on Sales application via incidents

(Myhelp OSC)/ E-mail (Service Portal).

Providing response to requests raised by internal users (Emails/Incidents) for various sales applications those are used on a daily basis (Web Quote Tool, QRS, GSI, DAS and CPQ). Providing assistance to sales representatives to submit ordering document request via 'Q' tool and engaging Deal Management Team in order to draft Ordering Documents.

Preparing updated documents based on the changes (Requests and Responses), generating timely reports and sending to the respective manager(s).

Identifying the type of issue and taking to next level for further investigate and informing the team to resolve the issue in timely manner.

Better Knowledge on Oracle products specifications and discount structure.

Handling the global process of Territory validation and activation using the tool Territory Upload Tool (TUT), and activating the proposal in Fusion. Project Profile Project Name: Allianz

Client Tata Consultancy Services

Designation Developer

Organization Tata Consultancy Services

Duration June 2015 – March 2016

Tools Portfolio Asset Management (VB Script)

RESPONSIBALITIES:

Handling Ticketing queue via ITSDLC tool.

Work assign and handling issues for PAM (Portfolio Asset Management).

Monitoring VB script jobs/files.

Handling escalation emails.

ACADEMIC PROFILE:

Education University or College Year of Percentage Credentials Passing

B.B.M St . Aloysius 2015 63. 04

College (Autonomous)

P.U.C St . Philomena PU 2012 78.66

College

S.S.L.C St. Joseph’s Boys High School 2010 65.44

EXTRACURRICULAR ACTIVITIES:

Attended National level seminar on Social Entrepreneurship Business.

Participated in State level Basketball Tournament held at Mandya.

Participated in under 23 Hockey for Karnataka Team held at Delhi.

Awarded as Best Outgoing Sports Person of the year 2015. PERSONAL INFORMATION:

Name: Arpith John D’Costa

Mobile Number: 951-***-****

E-mail: ac72s2@r.postjobfree.com

DECLERATION:

I hereby declare that the above stated details are true to the best of my knowledge and belief. DATE:

PLACE: (Arpith John D’Costa)