Customer Service Computer Operator
Resume:
Robin DeBar
Potterville, MI *8876
********@*****.***
Summary
● An experienced IT Professional with over 30 years’ experience supporting enterprise-wide Unix systems, which run PeopleSoft applications, VMware, Microsoft Office Suite and Windows 7/10, for a large insurance organization with over 500 users.
● Strong background with various LAN/WAN technologies within the medical, insurance & banking industries.
● Strong Knowledge of MS, MAC computers, PC, Ipad and Mobile technologies and Ticketing Systems.
● Strong experience in providing Hardware support on various devices includes Dell laptops, Dell desktops, Dell Servers, Dell Access Points, Apple mobile devices. Xerox MFD.
● Strong experience in dedicated desk side support, installation, maintenance and troubleshooting of hardware systems, which include networking infrastructure support.
● Strong experience in Software support includes, but limited to Microsoft Windows, Microsoft Office, MS Exchange, Active Directory, Etc. Certifications
● PC User Support Certification
Education:
● Associate’s Degree (Computer Support Specialist) from Lansing Community, MI in 2013
Technical Skills
Professional Experience
Data Control Operator
October 2018 to current
Neopollard
Update stats for internet lottery
Project Leader
Contract
September 2018 to September 2018
PC upgrades for a trucking company in Grand Rapids, Michigan. Lead a team and be the go to guy for
this project.
Contractor – Delta Dental Okemos, MI Feb 2018 – May 2018 Enterprise Analyst and Help Desk
. Schedule Tidal jobs and monitor troubleshoot errors. State of Michigan, Lansing, MI Feb 2017 – Feb 2018 Computer Operator - Lottery Computer Room
● Follow a planned schedule of routine maintenance and helpdesk cases.
● Advise customers concerning operation, maintenance, and programming.
● Verify Lottery winnings with both in state and multi state lottery games. Softrim Corp., Naples, FL Mar 2015 – Sep 2016
Tech Support/Customer Service
● Provided desktop, laptop, and mobile device support.
● Provided Printer and Wi-Fi support.
● Diagnose and troubleshoot all issues that arise relating to hardware, software and operating systems.
● Supports Office 2013, and Office 365.
● Installed software for Windows 7, 8, 10 and Mac OS X
● Break/fix all internal Laptops and Dell Desktops.
● Run complete computer BIOS diagnostics to ensure what internal hardware needed replacing.
● Provide Excellent Customer Service while troubleshooting network issues with PC’s, MAC’s, IPads, IPhones and Printersive Directory.
● Upgrade current users to new PC’s and devices as well as software upgrades.
● Input and update calls using ConnectWise Ticketing System.
● Successfully installed all Cisco routers and switches and configured the corporate ISA/ TMG server firewall.
● Worked with the Network Admin in the configuration of DHCP scope IP addresses along with DNS configurations installing Server 2012 R2. Modular Document Solutions, Fort Myers, FL Dec 2014 – Mar 2015 Software Support Specialist
● Provide repair services for those who need it on windows platform computers.
● Worked on a wide array of issues dealing with both software and hardware issues.
● Remotely set up software on a PC.
● Have set up and performed diagnostics, repair and upgrade on customer local area networks.
● Setup and Monitor Local, Network E-Printer
Michigan Education Special Services Association Dec 1995 – Feb 2014 Technical Support Analyst / System Operator
● Consist of scheduling the workload, activating and outputting the jobs.
● Providing End User support services at a customer site.
● Performing in-scope services at the end user desk.
● Tasks performed are incident or service request driven standard.
● Handling user requests, as well as running backups (on EMC Backup Systems).
● Tidal, PeopleSoft, Windows 7, Microsoft Office Suite, ServiceWise, VMware, FTP and RIMS
Michigan National Bank
Network Technician, within the Data Network Department Dec 1975-Aug 1995 Installed upgrades for system hosts (TANDEM, IBM 3090, with 3725 and 3745 FEP’s)
● Monitored and troubleshot with the use of NETVIEW, STRATACOM and DOELZ; the WAN, circuits, devices, PC’s, LAN’s and modems.
● Extended use of TSO, CICS, MVS and JCL were required. Michigan Capitol Medical Center, Lansing, MI Oct 1994 – Jun 1997 Computer Operator
● Worked on AS/400, Data General, DEC/VAX, RS/6000 and Sun Microsystems were some of the various systems used for processing.
● Responsible for system operations as well as generating reports and distribution, backups and perform first level Help Desk functions for communication problems throughout the hospital.
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