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Customer Service /security

Cameron, NC
15.00 hr
December 28, 2018

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*** * ****** ***** *** Cameron, NC *****



SKILLS SUMMARY Skilled professional Army Veteran, effectively able and highly motivated to apply and leverage Military-based knowledge to fast-paced environments demanding strong organization and interpersonal skills. Extensive experience in communications, customer-driven operations, supply, and records management. Confident and poised in interactions with individuals at all levels.


Effective Verbal Communicator

Creative, Energetic Problem Solver

Inventory Control

Shipping & Receiving

Success-Driven Aptitude

Quick, Efficient Task Completion

Traffic & Safety Patrol

Law Enforcement & Public Safety

High Attention to Detail

Crime Prevention

Security & Surveillance Operations

Advanced Reporting Ability

Evidence Collection

Microsoft Office Literate (45 wpm)

Database Entry & Management

Social Media Awareness


Marriot International, Boston, MA, 2011-2018

Security Officer

Stood watch on post/patrol as assigned; checked all persons for proper identification; controlled access of personnel to installation and maintained accurate records. Interpreted and executed security procedures through use of oral and written word. Input necessary data and carried out orders using discretion and good judgment. Maintained all medical requirements, physical readiness standards and firearms qualification/proficiency demonstrations required. Comprehended and followed all protective force orders, plans, procedures and processes verbatim for routine and emergency actions while exercising safety and security measures. Maintained positive working relationships by favorable personality, sense of responsibility, and discretion with all employees; made suggestions for improvement. Recognized defects in security protocol and reported to supervisor. Verizon, Boston, MA, 1992-2006

Customer Service Associate

Ability to lead, train and mentor employees on a personal level. Proven track record of providing top-notch customer service and support. Specialized in implementing customer feedback systems to improve service and boost customer relationships and provide better service.

Utilized automation database management systems for accounting and reporting the status of property, supplies and equipment. Researched and resolved supply and receipt discrepancies. Exercised supply and logistics functions in support of an organization (includes purchasing, receiving, shipping, vehicle/fuel management, and storage of expendable and non-expendable equipment.

Assisted customers with all issues, including troubleshooting product issues, providing product and company information, and processing returns and refunds. Provided timely follow-up with customers to ensure highest-quality service and build customer relationships.

United States Armed Forces Army Reserves, Boston, MA, 1988-1993 Supply Management Specialist

Analyzed reports and records activities, reported inefficiencies to supervisors and recommended corrective actions to improve operations.

Specialized in applying supply principles, concepts, and methodologies. Kept ledger for property accountability of supplies and equipment. Inventoried supplies and equipment.

Inspected and evaluated inventory management activities. Exercised supply and logistics functions in support of an organization (includes purchasing, receiving, shipping, vehicle/fuel management, and storage of expendable and non-expendable equipment.

Periodically inspected activities for compliance with policies, procedures, and directives for accuracy.

Inspected and identified property and conditions of property received. Compared property with procurement specifications, and performed shelf life inspections of stock.

Developed methods and improved procedures for storage and issuing property. Northeast Correctional Institute, Boston, MA, 1986-1988 Correctional Officer

Responded to situations that required arrest and/or the use of force up to and including force with a high degree of skill and accuracy.

Monitored inmate behavior and ensure their safety and security. Escort inmates to their job sites and assisted other officers with inmate management. Inspected inmate cells for unauthorized goods and de-escalate confrontations when they arose. United States Armed Forces Army, Boston, MA, 1982-1985 Unit Police Officer

Perform law enforcement patrols.

Interviewed witnesses, victims and suspects in investigations. Conducted visual checks on detainees.

Prepared, processed and maintained forms, reports, logs, records and activity journals. Conducted sensitive equipment checks with 100% accountability. Responsible for safety briefings along with risk management prior to training events. United States Armed Forces Army Reserves and Army, Boston, MA, 1982-1985 Wireman, Radio Frequency (RF) Communications Specialist Maintained, constructed, and repaired the equipment used for electronic communications, cabling, wired devices, phones, and radio equipment. Worked on transmitters, antennas, and signal processing equipment. Installed, maintained, tested and operated RF generators, power meters, network analyzers, control equipment, electrical motors, power circuit breakers, voltage regulators, automatic generation control equipment, transformers, and other electrical equipment. Installed and repaired conduit and wiring in and around substations, powerhouses and other installations.

Operated and maintained specialized mobile equipment and vehicles. Performed other related duties of a comparable level/type as assigned. Education

Boston Technical High School Graduate-Boston, MA 1982 References

Furnished upon request.

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