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Manager Project

San Antonio, TX
December 27, 2018

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Kenneth Maurice Hammonds Jr.

**** ********** **

Murfreesboro, TN 37128



•Motivated team player with demonstrated talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex marketing processes for improvement opportunities.

•Goal-driven achiever with strong organizational skills, great at multitasking, strong drive and determination, excellent personality and people skills.

•Highly excited IT Manager who is eager to make a positive professional impact.


Bachelor of Science

Middle Tennessee State University, Murfreesboro, TN

Graduation Date: December 2005

Major: Computer Information Systems

Minor: University Studies

Overall GPA: 3.21 Major GPA: 3.75

Master of Arts

Western Governors University

Graduation Date: July 2007

Major: Mathematics

Overall GPA: 3.5


Lead Technical Support Manager

Vanderbilt, 1301 Medical Center Dr, Nashville, Tn 37232

August 2015-

• Supervision of 12 Technical Support Specialists in day to day technical support of computers, networks, servers, printers, Orgs, Active Directory, system deployment, software and hardware ordering, department budget, staff payroll and Kronos, team schedule, overseeing of team projects, and creation and implementation of all team training and development, as well as award recognitions, interviewing potential candidates, and referral of qualified applicants.

• Supervision of 5 IT Managers and 4 LAN Managers in day to day operations. Setting performance expectations, metric expectations, setting departmental budgets, setting performance reviews, performance plans, acting as head project manager for each department, and hiring and termination of each manager.

• Troubleshooting and repair of all desktop, laptops, printers, and servers.

• Training and upgrades in each Vanderbilt Research department of any and all Vanderbilt custom softwares.

•Participates in annual IS budget planning process. Assists in setting priorities for projects based on business priorities and available funds. Responsible for the infrastructure operations (aka RTB) budget for all data-interchange platforms.

•Ensures adherence to IS standards, processes, and policies.

• Assists in problem escalation with the vendors.

•Ensures appropriate staff utilization, training, and performance goals.

•Manages senior level individual contributors and contractors. Establishes annual performance goals, assesses annual performance, and determines individual merit, incentive and/or promotional opportunities.

•Resource allocation and all phases of development life cycle

•Responsible for all aspects of Research support projects from original concept through final implementation.

•Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques in order to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.

• Tracking projects and measuring project progress from beginning to end.

• Identifying and forecasting changes within company practices and developing policy changes.

• Lead the deployment and transition to “Epic” system. Worked with development teams to migrate the data of 14 departments for transition. Was the point of contact for the testing team (NTT), collecting data from trials, to forecast problems then create solutions with development team.

•Lead all of Vanderbilt Research in transition to “Office 365”. Led all of tech support trainings for transition to Office 365, handled all customer escalations, worked hand and hand with the development team and Windows Admin development team to custom build department data for a smooth migration to the new system.

Regional IT Manager

LabCorp, 1400 Donelson Pike, Nashville, Tn 37217

Sept 2009 - April 2015

•Managing the planning, development, and installation of network systems by evaluating current and future business requirements

•Troubleshooting and repair of all desktop, laptops, printers, and servers.

•Communicated with IT Management and oversaw improvement projects, training and upgrades of custom softwares.

•Managing a group of 9 IT Service Specialist, maintaining schedules, training, day to day supervision, quarterly evaluations, award recognitions, interviewing potential candidates, and referral of qualified applicants

•Managed and delivered ahead of schedule the Regional transition from 56k delivery system LCM program, to the current network based custom ordering system “Labcorp Beacon”.

•Worked with the development team to debug “eLabcorp” software, test, and launch.

•Worked along side both the Java Development team, and .Net programing team, to develop, debug, trial and launch the “Labcorp Beacon” internet based software.

•Created the training system and literature for the “Labcorp Beacon” system for the Southeast IT division of Labcorp, which became the company wide training system and training literature for the entire company.

Helpdesk Technician/Computer System Specialist

Home Healthcare Laboratory Corporation of America/LabCorp, 1400 Donelson Pike, Nashville, Tn 37217

May 2007- 2009

•Assisted in 30-desktop lab. Troubleshooting and repair of all desktop, laptops, printers, networks and servers.

• Provided telephone support, remote support, and on site calls

•Virus removal, windows re-imaging and reinstalling, printer repair and installing, networking, active directory management, server maintenance.

• Provided field support for hardware and software issues for clients with little supervision

• Handled migration from Windows XP to Windows 7 for all clients in Tennessee, Alabama, and Mississippi.


Dialogic Communications Corporation, 730 Cool Springs Blvd Suite 300, Franklin, TN 37067 May2005- October 2005

•Instruction Documentation

•Assisting in the design of Call Flows, Standard and Manual Imports, and System Maintenance.

Technical Support

Dell, One Dell Parkway, Nashville, TN, 37207 September 2003 – May 2005

•Function as versatile team player with ability to quickly assess, comprehend, and manage new business scenarios, customer groups, and product types.

•Virus removal, windows re-imaging and reinstalling, printer repair and installing, networking, active directory management, server maintenance.

•Provided telephone support for virus removal, installation of software, installation and troubleshooting of usb devices, and networking troubles

•Averaged 25-35 calls per day with an A+ rating.

•Acted as an Escalation point for customers

• Technical Support, Marketing, and Sales of all Dell products and solutions.

Computer Lab Manager

Middle Tennessee State University, Alumni Memorial Gym August 2002 – May2005

•Develop solutions for all aspects of lab usage while managing a 30-desktop lab.

•Ensure safety and security in the lab.

•Virus removal, windows re-imaging and reinstalling, printer repair and installing, networking, active directory management, server maintenance.

•Serve as key member of IT management solutions team.

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