Sr Manager

Vadim Pambuk

Wildwood, ***** MO

C: 314-***-**** *******@*****.***

Citizenship status: US Citizen

PROFESSIONAL SUMMARY

Strategic Manager with an uncommon blend of Global extensive experience in leading Software development and Testing, Quality Assurance and Audit Management, Program Management and Execution, Production operations, Customer relationship, Strategic planning, Audit and Continual Process Improvement, PR campaigns and Marketing.

Track record of success and innovation, leading projects that boost customer retention, expand productivity, and cut operational costs.

Seasoned leader and team player with a talent for motivating teams of diverse individuals, recognizing opportunities for improvement and bringing projects in on time and within budget.

Highly motivated and tenacious in migrating through targeted clients and escalating issues.

Extensive problem-solving skills and strengths in finding appropriate resolutions.

Excellent experience with managing various corporate audits.

Expert at communicating with all levels in organizations.

Proven ability to surpass targets through the design and implementation of creative strategies, cost reduction, internal controls, and productivity improvements.

Savvy diplomatic skills and a natural affinity for cultivating relationships and persuading, convening, facilitating, and building consensus among diverse individuals.

Excellent presentation, communication, leadership, program management, negotiation skills.

Recognized by supervisors and customers as team player, professional, implementation leader, contributing and multi- tasker.

COMPETENCIES

Process Improvement and Implementation

Project/Program Delivery Management

Quality Assurance and Lean

Global Large-Scale Programs

Audit Management (ISO, SMM, SOX)

Risk Management

Strategic Leadership and Operations

Business Development and Customer Relationship

Strong Negotiator

Excellent Planning

Training Management

Disaster Recovery

PROFESSIONAL EXPERIENCE

Amdocs Inc, Chesterfield, MO

IT Quality Assurance/Audit Manager, International projects Sep 2013 – Present

Implementing actions to achieve planned annual results and continual improvements

Creating and Executing project plans

Resources management

Providing extensive support to new businesses/customers

Implementing Best practices across the regions

Supporting Sales International initiatives and Strategy

Leading enterprise process improvement initiatives to increase efficiencies and cost saving

Ensuring that departmental performance meets the expectations of customers and supporting the achievement of broader business goals

Directing and reviewing quality compliance audits and document control

ISO 9001-2015 Audit management

Executing risk-based audits evaluating controls and processes for scalability, effectiveness, efficiency, and risk mitigation strategies

Communicating audit observations, recommendations, process improvement opportunities, and best practices and obtain management responses

Organizing, approving, and directing training sessions and programs

Guiding, instructing, and coaching members of management in compliance issues

Performing root cause analysis with appropriate site personnel

Conducting team oriented, risk based audit activities designed to identify business risks and evaluate the effectiveness of governance, risk management, and control processes

Performing advanced fieldwork activities, including inquiry of clients, inspection of records and documents, and observations and re performance of complex control procedures

Developing, implementing and maintaining internal auditing program

Working with Corporate QA to ensure site compliance with the company’s Corporate Quality Management Systems (QMS)

Amdocs Inc, Chesterfield, MO

IT Quality Expert/Senior Audit Sep 2009 – Oct 2013

Implemented Testing Quality Assurance methodologies

Performed Quality Analysis and Data Analysis

Executed Quality Assurance Strategy

Implemented ISO corrective actions following identified process related issues

Implemented and leaded processes with upper level management and customers

Evaluated various automation initiatives

Performed Quality Audits and Measurement

Monitored Customer reported defects to improve product quality and implemented relevant corrective actions with teams

Served as an advocate for client concerns to ensure appropriate level of customer focus is maintained

Communicated with customers to understand their expectations and to provide a relevant support

Continually monitored and worked with teams to identify and migrate project risks

Improved RCA, LL, Change Control, Risk management processes

Managed enterprise process improvement initiatives to increase efficiencies and cost saving to various processes and functions, using process improvement methodologies

Amdocs Inc, Chesterfield, MO

Triage/Defect Management Team Jul 2009 – Sep 2009

Defects management (issues RCA, trending, inspection, teams coordination)

Drove issues to closure and facilitated working triage sessions with Development, Testing, Change Control teams

Ensured that all defects and enhancements aligned with a business requirement and chartered project scope

Amdocs Inc, Chesterfield, MO

Production Support Environments Management & Quality Aug 2008 – Jul 2009

Coordinated and monitored System Test activities

Responsible for the overall work synchronization of the teams (Development, Change Control, Configuration Control, System Test and Infrastructure)

Worked on the creation new and enhancing the existing procedures to improve the overall quality of the work and as a result contribute to the project success

Conducted random audits of production reports and processes

Conducted random audits of production reports and processes

Continually monitored and worked with teams to identify and migrate testing risks

METRO/Bi-State, St. Louis, MO USA

IT Quality Assurance Analyst/Test Manager Dec 2006- Apr 2008

Managed QMS and Annual Audit Plan

Conducted development and defect review meetings

Responsible for development of department strategies, producing, distributing, and representing measurement matrix within the project teams and senior management

Acted as a liaison between the business and IT testing resources and provided oversight and leadership

Managed IT change management, defect/enhancement tracking and production control processes

Wrote procedure manuals for development and debugging processes to be used as reference and for training new employees

Responsible for Disaster Recovery Project and implementation

Provided trainings to end users for all modified and new systems

Implemented measurement program with a focus on statistical data analysis and trends

Managed a successful upgrade of Oracle Financial systems including developing training modules for Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and Grants Management departments

Shalon –Chemical Industries LTD, Israel

Quality Assurance Engineer /Test Manager Oct 2001 – Oct 2003

Conducted internal Quality Assurance audits and preparations toward ISO and FDA audit

Managed technical audits insuring all relevant suppliers documented processes consistent and updated

Managed suppliers audit deliverables, identifying issues, performing RCA and implementing corrective actions

Provided continuous improvement, technical support and technical solutions to all process/equipment related challenges

Coordinated and directed projects to work per ISO and FDA regulatory compliance

Improved equipment reliability and applied corrective actions based on identified root cause analysis

Conducted a measurement analysis of product defects, trending, raw material inspection/sampling

Responsible for quality control of materials in assembly lines, calibration of test equipment and final inspections and approvals

Managed Disaster Recovery Project and implementation

Managed design sessions and change management board with relevant teams

MILITARY SERVICE

Israel Defense Force Service- Israel 1996 – 1999

Special Forces

EDUCATION

The Open University of Israel, 2001 – 2004

Public Administration, BS

Administration College of Israel, 1999-2000

Non-degree program

Bureau Veritas, 2015

ISO 9001:2015 Audit Management, CIA

Master Class, 2018

Leadership and Marketing Management

International Institute for Software Testing, 2007

Principles of Software Testing

Identifying and Executing the Most Important Tests

Bryan& Associates Quality Assurance Training Center, 2004

Advanced IT Quality Assurance Training

LANGUAGES

English, Russian, Hebrew, Ukrainian

www.linkedin.com/in/vadim-pambuk-2089a42

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