Customer Service Part Time

Darshan Murari

***, ********** ******

*******.******@*****.***

ON CANADA N9B 2N5 519-***-****

Objective

Seeking a position to utilize my skills and abilities in the field that offer professional growth while being resourceful, innovative and flexible. To strive as a professional by achieving the organization’s goals through initiative and professionalism in a team based environment.

Special Skills

Excellent communication skills necessary to follow verbal and written instruction, including ability to understand pharmaceutical and technical terminologies.

Excellent customer service skills.

Excellent interpersonal skills necessary to interact with staff in a courteous manner and to maintain positive working relationships.

Worked as line 1 and line 2 support in IT Helpdesk for the U.S. based client Epicor.

Provided worldwide Customer Support over phone (inbound & outbound) for the company on a 24/7 basis.

Provided constant technical support for applications to ensure optimal durability and reliability – Investigated and resolved technical operational issues of the applications.

Hard working and able to work in a team with a culturally diverse group of people.

Perform repetitive task with great accuracy and consistency.

Professional Experience

Infosys Technologies Limited, India (Sep 2014-August 2018)

Full time, IT Helpdesk, Line1 and Line2 Support for Epicor (Client).

Front Desk, India (Apr 2012-Jun 2013)

Part time, Travel Agent in my family business, Shree Tours and Travels, Mumbai

Education

Sept 2018 (Enrolled) St. Clair College, Windsor

Data Analytics (2 years)

July 2014 Mumbai University, Maharashtra, India

Bachelors of Information Technology.

Additional Information

Languages English, Marathi, Hindi.

Computer skills MS office, SQL, Windows Client and Server administration.

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