Human Resources Microsoft Office

Kelly Ash

Cell: 641-***-****

Email: *********@*******.***

Professional Summary

• Excellent attention to detail and accuracy of loan documents and processes

• Experienced managing a pipeline of work from assignment to completion

• 9+ years default/loss mitigation experience within Wells Fargo

• Great decision making skills

• 5+ years of call center experience

• 5+ years coaching experience

• Exceeding verbal, written, and interpersonal communication skills; used in developing partnerships and collaborating with others

• Strong work ethic while working independently or in a team atmosphere

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information and provide recommendations of findings

• Experienced in resolving and working through escalated and complex issues writing reports to senior leaders of recommendation

• Distinguished strategic thinker

• Systems used include, yet not limited to: MSP/Fidelity, Ecar, Aacer, Credco, Erlmf, FHA connections, Gem, EDM, ICMP, Letter Wizard, LDP, LIV SAM, Web Direct and Microsoft Office/Excel, Outlook, One note, Ecar, NDC.

Professional Background

Wells Fargo, Home Mortgage; Des Moines, Iowa

Bankruptcy Specialist II February 2016 - Current

• Developed working relationships with Hazard claims, Legal, Risk, Foreclosure, BCC & Reo

• Provided feedback and coaching to peers, team members and departments on overall business process, transaction, quality, material deficiencies or issues including identification of inconsistencies in business practices

• Analyzed risks and offsets under Federal, State and investor requirements

• Collaborated with internal business units to ensure compliance with all Fair Lending practices while upholding Well Fargo’s Core Vision and Values

• Maintained and understand knowledge of legal & regulatory requirements

• Filed proof of claims with related Courts all over the United States Of America

• Testified on Wells Fargo Behalf for proof of Bankruptcy claim. Home Preservation Specialist I - II April 2013- February /2016

• Responsible for research and resolution of escalated complaints including calls and written correspondence for default inquires

• Partnered with human resources, finance, credit risk, compliance and operational risk to adhere to federal, state and specific investor requirements

• Responsible for reviewing, negotiating, and adjusting collection portfolios requiring special handling and analysis to reduce delinquencies within investor guidelines

• Assisted customers to successfully work through hardships and determine eligibility for settlement or short sale

Times Republican Newspaper

Legal Advertising Secretary December 2010- April 2013

• Typeset and enter legal notice

• Set display ads in daily paper and all special editions

• Handled confidential information

• Created report for legal notice

• Meet tight deadline

• Backed up classified department

• Communicated with Marshalltown City Clerk, local schools, local attorneys and surrounding town regarding public notices

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