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Administrative Assistant Customer Service

Atlanta, GA
December 27, 2018

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Sierra Langley



To seek a full-time position of Administrative Assistance in a growing firm, bringing solid working knowledge of MS office software and four years experience providing support to store management.


Associates in Science in General Studies, August 2012 - December 2014

Southern Union Community College, Opelika, AL

Focus: General Studies

GPA: 3.4 /4.0

Student Resident Assistant: January 2014 - January 2015

ADN Nursing Program, January 2017-May 2018

Bevill State Community College, Fayette AL

Three semesters completed of ADN program.

Computer Skills

Business Tools: Proficient with Microsoft Excel, Word and PowerPoint. Additional experience with Kronos workforce management software.

Relevant Course Work

Microcomputer Applications, Microcomputer Applications II, Online Learning basics, Medical Terminology,

Relevant Work Experience

June 2018 - Current

Footwear Department Supervisor

Dick’s Sporting Goods, Norcross, GA

Evaluate daily sales and metrics against previous year, budget, and district for benchmarking

Create daily task assignments for subordinates outlining daily goals and expectations from leadership

Process claimed merchandise through Reverse Logistics Management (RLM)

Pick, process, and pack orders for Omni-channel fulfillment

May 2017 - June 2018

Price and Signage Coordinator

Dick’s Sporting Goods, Tuscaloosa, AL

Prepared weekly print advertisements, organizing by department and distributing to department supervisors

Ordered signage and supplies for management team as needed

Conduct bi-weekly audits on pricing and sales to ensure accurate and consistent signage throughout store

Organized and lead team for weekly price changes

August 2015 - May 2017

Customer Service Specialist Supervisor

Dick’s Sporting Goods, Tuscaloosa, AL

Reconcile daily deposits and nightly safe counts to check for discrepancies

Traveled throughout district with inventory team performing annual self-scan audits

Supervised a team of 10-12 members and assigned appropriate duties

Training and scheduling cashiers and ordering supplies as needed


Recipient of resident assistant scholarship

Recipient of Southern Union Community College student volleyball scholarship

Recipient of student leadership award

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