RAJWINDER KAUR SOOCH

**** *** ***, ** ******, EDMONTON PH.NO 639- 317-9600, ac72bf@r.postjobfree.com

OBJECTIVE: Seeking a position, that allows me to utilize my interpersonal and

communicative skills in a fast moving business environment.

SKILLS: Written and oral communication Customer service oriented

Detail oriented Strong work ethic

Outstanding interpersonal skills Result oriented

Multilingual (English, Hindi & Punjabi)

WORK HISTORY:

Cash handling- responsible for accepting payments and giving change and receipts.

Managing front area.

Resolving customer disputes in a calm manner.

Answering and making calls.

Dealing with stocks and deliveries.

Managing paper work.

Supervised 2 other employees and provided on the job training.

Working towards targets set for the store.

Placing orders.

CUSTOMER SALES AND SERVICE REPRESENTATIVE –BELL CONNECTIONS

(NOV 2016 – NOV2017)

Answering customer queries via, telephone, email and in store.

Scheduling and confirming appointments.

Providing information and excellent customer service to clients.

Performing other receptionist duties such as photocopying, faxing, maintaining office supplies.

Explains customers about new promotional plans and new product information.

SALES ASSOCIATE - BELL CONNECTIONS (OCT 2014 TO JAN 2015)

Responsible for managing sales target while providing excellent customer service.

Up to date product knowledge.

Getting to know my customers with empathy.

Gave a patient hearing to customer complaints and tried best to sort them out.

LANGUAGES: Multilingual - can communicate in English, Hindi and Punjabi.

CERTIFICATE:

CUSTOMER SERVICE

SPIN 2

MOVES SUPERVISOR (ENROLLED)

EDUCATIONAL QUALIFICATION:

Post Graduate Diploma in Personnel Management and Labor Welfare (PGDPM&LW) from Punjab University (India) in 2011.

Post Graduate Diploma in Mass Communication (PGDMC) from Punjab University (India) in 2010.

Bachelor in Business Administration (BBA) from Punjab Technical University (India) in 2009.

High school education from Sacred Heart Senior Secondary School in 2006.

REFERENCES: Available upon request.

STORE MANAGER – INDIAN SPICE MARKET (DEC 2017 TO PRESENT)

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