Customer Service Office Assistant

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ASHLEY FITZGERALD

**** ****** *****, *******, ** 53150

H: 262-***-**** C: 262-***-**** ************@*****.*** Skilled in Customer service / Data Entry at a Distribution center for 7 + years. I have used programs such as Prophet 21, Procom, Excel, and word. I am an enthusiastic and hard working individual, I am able to work under pressure and multi task to be sure customers and the company's expectations are met. When learning new programs or tasks I am a quick learner, able to take on new challenges. I have an excellent attendance record and a great attitude. Answering multi lines, emails and faxed orders

Schedule shipments, deliveries and order products for orders for customers

Create PO, Invoices, Order Acknowledgments

Greet customer with friendly manner, build customer relationships

Computers skills using programs such as Procom,

Prophet 21 (Epicore) that allow me to create orders and invoices, Décor which allows me to create shipments for orders and track order status and eta, excel and word on a daily basis

Keep track of Inventory and keep up with orders to refill stock

File paper work at the end of each quarter

AMERICAN OLEAN MIDWEST

Customer Service Representative/ Data Entry Butler, WI March 2010 - Current Place orders in the Prophet 21 program, if it needs to be ordered we then create a Po and order from the Décor program then bring into our warehouse to fill customer orders. Give Customers, reference numbers, eta's and order acknowledgements EDUCATION

Bill out and invoice any completed orders

Keep track of inventory and office supplies needed File paper work, completed orders and also end of the quarter paper work Excellent Customer service when on the phone or greeting customers to assure we get their needs fufilled MASTEC

Office Assistant Waterford, Wi March 2009 - March 2010 Office assistant duties included:

Making and taking phone calls to get the job crews to the jobsite they needed to be at Set up any thing that was needed at job sites such as construction barrels and amounts Filled out dailies, invoiced and filed paper work

Used fax, emails Excel on a daily basis

VICTORIA'S SECRET

Retail Sales Assistant Wauwatosa, WI June 2005 - March 2009 Cashier and checked out customers, faced paced around Holiday times Greeted customers with a friendly, helpful attitude, assuring they get proper help and great use of our product knowledge

Set up floor promotions, and keep store clean and organized HIGH SCHOOL DIPLOMA

Shawano Community High School

Shawano, WI 2004

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