Helen Mullen-Quiroz
*** ****** ***** ****, **. Augustine, FL 32086
Ph: 714-***-**** email: ac729t@r.postjobfree.com
Skills
Proficient in Microsoft Office Programs, namely Word, Excel, Outlook, and PowerPoint
Proven excellence in Customer Service
Data Entry and Data Analyzation
Experience
MetLife, Irvine, CA
Network Grievance/Appeals Advocate 2010 –2018
Composed member grievance resolution letters, provider appeal letters, and various State Insurance Department responses within compliance period
Grievance tracking, analyzing data, (company software, MS Excel)
Write and approve work instructions for all aspects of the department
Assisted in Government audits
Phone/email members and dental offices to explain department decisions regarding grievances
Process and track client reimbursements
Work directly with Network Development, Claims Department, Credentialing Department, as well as Legal Department
SafeGuard, Aliso Viejo, CA (Company purchased by MetLife)
Team Lead, Client Broker Data Management 2003 - 2010
Responsible for managing workflow of department
Trained new team members
Focus included new group input, new broker input and approval, rate renewals
Collaborated with Legal Department regarding broker issues and contracts and compliance issues
Enacted an auditing process to reduce input errors for both new groups and renewals
Oversaw the processing and tracked all group contracts, new brokers, broker appointments
Commission Reporting for the Sales Staff for three markets (CA, FL & TX)
Served as liaison with the Sales Department to assist streamlining new group processes
Interfaced with MetLife’s Corporate Licensing Department, set up a new broker appointment process to bring SafeGuard in-line with compliance regulations
Coastline Community College, Newport Beach, CA
Instructional Assistant 2013 - 2018
Under the direction of the instructors, work in group setting (Garden Villa Group Home and Fairview Developmental Center) with individuals with developmental and intellectual disabilities
Actively assist and encourage clients in exercise techniques to increase their physical strength and dexterity
Assist with class preparation and determining activities for each class