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Administrative Assistant Customer Service

Location:
Hermosillo, Sonora, Mexico
Posted:
December 31, 2018

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Resume:

ASTRID ARECHIGA

Constitución **, Colonia Colinas

Hermosillo, Sonora, México

Cell. (662-*-******

ac729d@r.postjobfree.com

INTERNATIONAL TRADE

SALES, IMPORT AND EXPORT

ADMINISTRATIVE ASSISTANT

Plastimarmol SA de CV. – Hermosillo, Sonora, Mexico June and July - 2018

Customer service on calls.

Attend quotes required according to sales and customer follow-up.

Sending customer satisfaction surveys in accordance with ISO 9001 certification.

Web sales in the different internet pages of the company.

Support to the Human Resources department assisting in taking staff list and distributing credentials.

Assistant to the finance manager.

CUSTOMER SERVICE AT CALL CENTER

Results Companies, Intugo – Hermosillo, Sonora, Mexico December 2017 – April 2018

Answer service calls of foreign customers (technical service in English).

Support customers about complains or returns, solving problems of the devices.

Customer service about answer calls of Virgin Mobile prepaid phones.

CHILDCARE OF INFANTS IN UNITED STATES

Agent Au Pair and Independent contract at Redwood city, California, EUA September 2015 – August 2017

Planning daily purchases related to the nutritional plan.

Driving the children to their respective educational locations.

Cleaning and organizing the work place.

Implanting educational activities and recreational like a development plans.

Administrative the times and schedules directed to the child.

ADMINISTRATIVE AND TRADE EXPERIENCE

ADMINISTRATIVE ASSISTANT

Restaurant Thai Cocina Oriental Sucursal Morelos at Hermosillo, Son, México May 2015 – September 2015

Making the daily accounting of sales.

Closing monthly movements of accounting.

Banking deposits.

Intern auditory of the enterprise.

Purchases of supply relative kitchen and office needs.

Payroll and personnel hiring.

Closing up contracts and final payments of the employees.

ADMINISTRATIVE ASSISTANT – CUSTOMS AGENCY

Solution and Import Sonoyta S.A. de C.V. Hermosillo, Son, Mexico March -May 2013

Preparation of inventories invoices and reports.

Close consolidated motions (PO)

Shopping stationery

Visit clients and left the inventories of merchandise in warehouse.

Receiving calls in the commute.

SALES EXPERIENCE

INDEPENDENT DISTRIBUTOR

Herbalife Nutrition, at Hermosillo, Son, Mexico July 2013 – April 2015

Product sales

Search for dealers

Managing a business

Retail

EDUCATION & TRAINING

BACHELOR OF INTERNATIONAL TRADE

SPECIALISM IN LOGISTICS AND CUSTOMS University Kino, Hermosillo, Son, Mexico December 2012

DIPLOMA IN HUMAN RESOURCES

University Kino, Hermosillo, Son, Mexico May 2013

INTERN – FORD MOTOR COMPANY

Human Resources Department at Hermosillo, Sonora, Mexico June - December 2011

ENGLISH COURSES

Palo Alto Adult School at Palo Alto, CA October 2015- March 2016

COMPUTER SKILLS

Microsoft Office (Power Point, Outlook, Word, Excel)

Prezi Presentations

Blogger design

Social Media design (Facebook, Instagram)



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