Healthcare Executive

R. SHAWN SOLITO

**** ***** ***** ***** *********, Texas 76063 817-***-****

************@*****.*** www.linkedin.com/in/robert-solito

SUMMARY

A results-driven and top-performing healthcare operations professional, with proven experience in all aspects of ambulatory and acute care services. A recognized history of working collaboratively with cross-functional teams, communicating with business leaders, and leading from a position of experience. A versatile and dedicated forward-thinker, who has a history of communicating and collaborating very effectively to obtain measurable results with increased operational improvement. The combination of effective leadership, Six Sigma training, industry experience and military training leads me to identify and systematically eliminate inefficiency and improve outcomes.

EXPERIENCE

MEDSYNERGIES, Irving, Texas

Client Management Leader/Physician Engagement Leader, 2012-2018

MedSynergies: a $160 million dollar ambulatory services company with over 1000 employees supporting national accounts. Led Business-to-Business (B2B) client accounts of 21 hospitals and 31 clinics/outpatient centers in several cities covering 4 states, in areas of practice management, physician engagement, revenue-cycle management, analytical reporting, and compliance. Senior leader responsible for strategy for Vanguard and Catholic Health Initiatives (CHI) throughout Detroit, North Dakota, Minnesota, and Texas focused on governance, compliance, quality, and physician burnout. Implemented engagement methodologies and practices designed to significantly improve client results by maximizing physician potential. Articulated efforts to engage product development and improvements, based on market intelligence and client demands.

Implemented an Executive Action Collaborative Analysis to determine deficiencies in physician’s experience with clients and prioritize key initiatives and organizational readiness. Led stakeholder interview process and, in most cases, conducted face-to-face stakeholder interviews. Directed dissemination of stakeholder matrix results and led actionable strategic planning. Consulted with clients to construct efficient governance models in effort to communicate between system and employed physician enterprise resulting in an increase in provider satisfaction an average of 18% from previous year. Presented action plans to physician organizational board meetings, physician action committees, medical staff leadership meetings, and chief medical officer meetings.

Reported business analysis to key stakeholders in several markets to improve revenue and reduce expenses by 25%.

Developed and created physician compact for St. Luke’s Medical Group and other physician organizations within North Dakota markets to codify expectations.

Contributed to reduction in attrition for CHI’s Fargo Division saving attrition costs of $8,600,000 annually.

Instituted cultural assessment and transformation plan to address five core tenants of highly effective physician organization, including directional strategies, organizational structure, cultural mind-set, leadership development, and communications.

Built rounding strategy in several markets to improve organization communication.

Established dashboard report to measure effective MACRA MIPS quality reporting, increasing reimbursement and bonus opportunities.

Streamlined clinic work flows resulting in improved business and patient satisfaction.

PHYSICIAN PRACTICE CONSULTANT, Glen Rose, Texas

Senior Consultant, 2010-2012

Spearheaded consultation services for 8 physicians. Evaluated physician practices to ensure maximum reimbursements from government, contracted and private payers. Inspected areas of treatment and provided feedback, ensuring compliance with Texas Department of Health, and National Safety and Quality Health Service agencies. Reported RCM matrix to increase revenue, while reducing expenses, and increased profitability to physician’s practice and net worth an average of 18%. Improved work-life balance of physicians to prevent physician burnout. Created perpetual educational platform to teach front- and back-line responsibilities for every employee of practice. Built specific SOP policies for practice and improved job descriptions with updated competency requirements.

Renegotiated existing leasing contracts to lower fixed-costs average of 4%.

Restructured capital loans to reduce interest rates to current market levels.

Improved inter-office work streams to increase patient census, while lowering employee overtime.

Adjusted revenue cycle and brought practice AR to within goal of 45 days.

Negotiated professional employer organization contracts, establishing favorable benefits package, and well defined HR department within each practice.

MANSFIELD SURGERY CENTER, Mansfield, Texas

Administrator, 2008-2010

Startup Ambulatory Surgery Center. Obtained all ASC licensure, state licensure, Medicare, and Accreditation Association for Ambulatory Health Care. Responsible for all operating and loan accounts for surgery center and real estate company. Maintained annual budget of $4,200,000. Led governing body, MEC, MSC physicians, and real estate partners. Recruited physicians, based upon facility needs and public health recommendations of local community. Created mission, vision, and value goals for facility, utilizing external and internal analysis of strategic planning. Analyzed areas in planning, promoting, and conducting organization-wide performance improvement activities.

Built and grew surgical business to increase by 150% within first year of operation.

Supervised outsourced services, including billing, coding, and collection, human resources, physician credentialing, contract management, dictation services, and all facility operations.

Negotiated managed care contracts with all major payers, such as UHG, Cigna, Aetna, Beech Street, First Health, PHCS, and Texas True Choice.

Recruited 23 staff members and developed departments for ASC, including business office, materials management, pre-op, PACU, and surgery department.

ASC representative at meetings, including board of directors’ meetings, as well as relevant community meetings, and participated with leaders in designing and providing patient care and services.

Evaluated suggestions, grievances, and processes to identify opportunities to improve performance and quality of care.

Identified and evaluated need for items relative to trends and physician requests and adhered to purchasing polices for capital assets and excessive cost items.

ADDITIONAL EXPERIENCE

GRANBURY SURGICAL PLAZA, LLP, Administrator, 2006-2008. Planned, developed, and completed construction of 15,000-square-foot facility with five operating room suites. Obtained all ASC licensure, Medicare, and Joint Commission accreditations. Designed and maintained structural integrity of governing body, MEC, GSP partnership, and real estate partnership. Developed leadership strategy that correlated with local employment market. Created mission, vision, and values goals for facility that utilized external and internal analysis of strategic planning. Built and developed surgical business by 300% within first year of operation. Negotiated managed care contracts with all major payers, such as United, Cigna, Aetna, BCBS, and PHCS.

UNITED SURGICAL PARTNERS INTERNATIONAL, Fort Worth, Texas, Operating Room Coordinator, Medical Center Surgical Hospital, 2000-2006. Converted ambulatory surgery center into surgical hospital. Recruited physicians to active medical staff by using a talent strategy that increased market share by 55%. This was instrumental in increasing net income from $2,700,000 in 2001 to $6,400,000 in 2004. Obtained all hospital licensure, Medicare, and JCAHO accreditations. Led strategic goals relating to business leadership and operational areas of medical center.

MILITARY EXPERIENCE

UNITED STATES NAVY, Bethesda Naval Hospital, 2nd FSSG Medical Logistics Camp LeJeune, Balboa Naval Hospital, 1st Marine Division, 1st Battalion, 7th Marines, MSSG 13, MARSOC, Navy Corpsman/CST/Special Operations Medic, 1984-1995. Led United States Navy medical troops in several worldwide deployments, including Desert Storm and Somalia. Provided senior enlisted leadership for 60 clinical staff members in 18-operating-room surgery department. Received awards for excellence in the line of duty and active service medals for exemplary service that included three Navy Achievement Medals presented by Secretary of Navy and one Presidential Unit Citation by President Clinton. Selected to personally train over 200 Kuwaiti soldiers and medical personnel in first aid and field medicine to include mass casualty drills and disaster planning. Coordinated and executed several humanitarian missions to Panama, Honduras, and Guatemala. Served as military ambassador to Guatemala during Operation Corazon after treating over 10,600 patients within 30 days.

CERTIFICATIONS

Six Sigma Green Belt Certified (SSGBC), 2015

Certified Surgical Technologist since 1985

AFFILIATION

“Character Does Matter” Ambassador for the Travis Manion Foundation

COMPUTER SKILLS

Microsoft Office Suite, Epic, eClinical Works, NextGen, Allscripts, GE, EHR Software

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