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Customer Service Quality

Summerville, SC
December 30, 2018

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*** ********* ****** ***********, ** 29483

VOICEMAIL • 803-***-****



To obtain a progressive position of responsibility in a manufacturing or business environment. Especially interested in quality, production, and warehousing in a team oriented organization.


December 2015 – Present CP&P Pipe Technician N. Charleston, SC

Operate Pipe Pro machine to create quality, concrete pipe

Run and maintain pallet and header robot

Ensure accurate moisture level is present in concrete mixer

Operate a V-Roc machine which pulls pallets/headers off the pipe

Control K&N machine used to build wire cages for pipe foundation

Clip and assemble wire cages

Trouble-shoot machinery malfunctions and repair problems as needed

March 2012 – April 2014 PolyClean Sort Technician Charleston, SC

Managed a mobile plastic pellet sorting system

Traveled throughout the United States bringing sorting solutions directly to the customer

Responsible for maintenance of truck and ensuring advanced sorting system machine ran at 100% quality, maintained vacuum pumps and truck compressor

Handled customer relations and provided excellent customer service

Accurately completed billing and inventory paperwork

Jan 2008 –May 2010 Areva T&D Senior Inspector/Quality Waynesboro, GA

Responsible for quality control inspection for all deportments and assembly in plant

Calibration & documentation: electrical, mechanical, thermal ovens, vacuum & pressure gauges; writing & modifying procedures; certifying test reports; final inspection

Maintenance of instruction manuals, calibration, oil & porcelain records

Investigations; disturbance management; final inspection; audits

2006 - 2007 RBW/Shaw Supervisor/Quality Manager Augusta, GA

Start up of collections and testing of post-consumer carpet for Evergreen

Managed a team of ten throughout the warehouse.

Setup, trouble-shoot, and document control of all quality initiatives

2000 – 2005 CMC/Rheem Quality Assurance Supervisor Trenton, SC

Managed a team of eight inspectors throughout plant

Setup, trouble-shoot, and document control of all quality initiatives

Implemented process improvement and set-up cube assembly and multi-flex lines

Assisted all supervisors and managers in achieving 100% quality standards

Acted as supervisor and night shift general manager

1998 – 2000 Bridgestone/Firestone Material Handler Belvedere, SC

Primary duties included transportation and handling of all rubber products

Acted as emergency responder for entire plant

1997 – 1998 Carlisle Plastic Injection and Blow Mold Setter Trenton, SC

Operated, repaired, maintained, and set-up molds for all manufactured parts

Acted as emergency responder for entire plant

1986 – 1994 Club Car Quality Control Inspector Martinez, GA

Responsible for quality control inspection for all shops and assembly in plant

Used blue-print reading, measurements, and calibration to assure 100%



1986 Certification of Welding Augusta Technical College Augusta, GA

2002 Certification of Training for Supervisors EASC Columbia, SC

2003 Certification of Training for Leadership EASC Columbia, SC

2004 Certification for ISO9001:2000 Auditor EASC Columbia, SC

2004 Certification for Resource Management EASC Columbia, SC

REFERENCES • Available upon request

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