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Customer Service Back Office

Texas City, TX
December 30, 2018

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Tiffany Jackson



Hard-working, loyal professional with the ability to solve problems in an effective manner is looking for an opportunity to use my skills in the best possible way for achieving the company’s goals.


Moody National Bank September 2017-June 2018

Floating Teller

-Traveled to multiple locations to fill in when necessary

-Processed customer transactions in a timely and accurate manner

-Balanced teller drawer daily and assisted with audits

-Provided excellent customer service

Shell Federal Credit Union

Operations Support Representative I (Part-Time) August 2016 – September 2017

-Scanned ISI Insurance

-Scanned documents for Collections, Loans, Title Work, Credit Cards, Accounts Payable and Mortgage departments in Synergy Capture

-Corrected all exceptions in Synergy Capture

-Processed ATM and mobile deposits

-Processed ITC: ATM,RDC, and Teller Deposits

-Assisted with voiding checks (when needed)

-Assisted with Mismatch Report for Card Services

-Performed title matching

-Updated account information in Synergy User Client

-Updated account information for returned debit cards

Amoco Federal Credit Union July 2009 – April 2016

Operations Coordinator

-Assisted back office with researching and scanning checks

-Opened and closed the credit union

-Processed CTR’s and SAR’s

-Ordered and shipped out cash

-Performed monthly Teller audits

-Processed night drops and ATM deposits

-Balanced teller drawers, researched and recovered outages

-Assisted Member Services, Card Services and Shared Branching members

-Balanced the vault, ATM’s and CDM’s

-Operated mobile deposit/vid center

-Supervised 7 Tellers

-Balanced Travelers Checks

-Set up daily vault timers

-Answered phones for call center overflow

-Operated the coin sorter

-Operated money order and cash advance machine

-Worked different locations when needed

-Maintained total control of the vault


La Marque Middle School April 2005 – July 2009

Attendance Office Clerk

-Took accurate attendance for the entire school (6th – 8th)

-Answered switchboard phones

-Handled conferences and meetings for parents and teachers

-Processed truancy and arranged warrants

-Managed lunch money accounts

-Verified records

-Coordinated school board meetings

-Served as On-Call Substitute Teacher


University of Houston – Clear Lake

Seeking Bachelor’s Degree in Behavioral Science

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