Jacob Cohen 347-***-**** firstname.lastname@example.org
Systems Engineer - L3 Desktop Support
A desire to utilize my knowledge and experience that has given me a unique blend of expertise and skills.The ability to troubleshoot and solve difficult problems and help boost efficiency. Wearing multiple hats as it relates to well-being of the technology sector. A quick learner and easily adapt to new environments.
Strong and deep technical skills
Strong interpersonal skills. The ability to communicate in non tech terms.
Creating user friendly self-helping guides and Documentation for boosting work efficiency.
Ability to work under pressure, efficiently prioritizes, and Multitask Concurring Projects. Technical skills
Ability to think out of the box!
Complete resolution Desktop support to end-users, training efficiency to users. Team player.
Firewall/Gateway setups, Redundant High Availability units, support multiple WAN failover connections,
Strong knowledge with VoIP Technology, segregating, vLans or physical
Top-rack switching, Redundant core switching, Central Stack ring
Strong Hardware skills - PC/Servers, Networking Topology, All Tech equipment, anything electric.
Strong understating of complete WiFi solutions, any make/model, did accomplish an Ubiquiti Setup with Corp and Public virtual networks, using virtual SSIDs’ via Sonicwall, multi-level deployment with no cut-off when roaming.
Minor programing, VB, Batch, Login scripts. Custom to help simplify for users’
Domain Servers, Active Directory, DHCP, DNS, AD Roles and Features, Group Policy Management
File Server, Share Drives, security, Group/User Permissions
SQL Servers, Attaching/detaching, updating, migrating, backing up SQL servers
Application Servers, Mobile: Blackberry, MDM BYOD, Server, Print servers
MS Azure AD, Hybrid setups, MS Exchange Hosted, o365 Cloud, integration to local AD server setup
MS Win 95/XP/7/8/10. MS Server 2003/08/12/16 R2/2012 R2, Exchange 2013, OWA,
Hyper-V, VMware, RAID, Acronis, Norton, Shadow Copy, NAS, SAN, & iSCSI devices,
SonicWALL, Fortinet, HP & Netgear switches, Redundant Battery Backups, Environmental alert systems, (water, heat, etc.).
Proprietary Tax & Accounting Software: CCH ProSystem: Thomson Reuters; QuickBooks, & QB Server
Audio/Video Equipment, Mic/Speakers, setup & design conference rooms. Experience:
IT Director & General Project Manager Kosher Gardens, Inc 3/2017 - 8/2018 Brooklyn, NY
Responsible for all IT matters, Networking, Servers, End-users Desktop support. Camera system network/server.
Maintained Redundant Internet Failovers, Redundant Sonicwall’s, Stacked switches with 20g backbone
VMhost/guest, AD Servers, File Share, Print, SQL, DHCP, DNS, Dedicated Phone network/system
Point-Of-Sale server, full POS setups, PC hardware/software, Receipt printers, cash drawers, shipping labels
SQL DB servers for packaging label, designed an MS Access sheet for end-users to edit the SQL DB in a friendly GUI experience
DB server for Auto wrapper and scales, centralize PLU’s, to sync to POS server
Manage the Website, maintain the shopping website, site orders, SYNC to POS server
All Updates, maintenance, repair, construction, plumbing, electric, Fire safety, elevator, HiLo Forklift jacks. Warehouse monitor IT Director: Roth & Company, LLP 6/2009 – 1/2016 Brooklyn, NY
Responsible for 2 Offices in NY & NJ. With 85 employees, 100+ computers, & 30+ Servers. Maintain Patch Room, managing phone extensions and deploying phones, phone/fax server.
Maintaining the Domain controller, pushing Group policies, managing AD users’ accounts,
Managing the Print server, printers, sharing, and group access rights. Network scanning to share drive.
Interacting with the end-users, and implementing certain enhancements on the server/network side.
Managing the Help Desk department, troubleshooting and desktop support.
Setup video conferencing rooms for both offices to communicate. Field Technician: Tech-keys, Inc. 9/2008 - 1/2009 Brooklyn, NY
Consultant clients on their needs and provided technical solutions.
Traveling to clients to provide computer support and troubleshooting their issues.
Installing new workstations, printers, scanners etc. Sales Consultant: IDT/Net2Phone 11/2007 - 8/2008 Newark, NJ
Consulting clients, selling services. Technical support (VoIP)
Finalizing sale & Provisioning accounts Analyzing rates (GM, GP).
Maintaining customer satisfaction & relationship Managing & maintaining account Education:
Thomas Edison College 2008 Trenton-NJ Bachelor's Degree
HTML, Java, Computer Science, Microsoft Office Suite
NetCom Learning, Inc. Manhattan, NY Technical Certifications
A+ IT Technician 2008