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Desktop Support Project Manager

Brooklyn, NY
December 26, 2018

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Jacob Cohen 347-***-****

Systems Engineer - L3 Desktop Support

A desire to utilize my knowledge and experience that has given me a unique blend of expertise and skills.The ability to troubleshoot and solve difficult problems and help boost efficiency. Wearing multiple hats as it relates to well-being of the technology sector. A quick learner and easily adapt to new environments.


Strong and deep technical skills

Strong interpersonal skills. The ability to communicate in non tech terms.

Creating user friendly self-helping guides and Documentation for boosting work efficiency.

Ability to work under pressure, efficiently prioritizes, and Multitask Concurring Projects. Technical skills

Ability to think out of the box!

Complete resolution Desktop support to end-users, training efficiency to users. Team player.

Firewall/Gateway setups, Redundant High Availability units, support multiple WAN failover connections,

Strong knowledge with VoIP Technology, segregating, vLans or physical

Top-rack switching, Redundant core switching, Central Stack ring

Strong Hardware skills - PC/Servers, Networking Topology, All Tech equipment, anything electric.

Strong understating of complete WiFi solutions, any make/model, did accomplish an Ubiquiti Setup with Corp and Public virtual networks, using virtual SSIDs’ via Sonicwall, multi-level deployment with no cut-off when roaming.

Minor programing, VB, Batch, Login scripts. Custom to help simplify for users’

Domain Servers, Active Directory, DHCP, DNS, AD Roles and Features, Group Policy Management

File Server, Share Drives, security, Group/User Permissions

SQL Servers, Attaching/detaching, updating, migrating, backing up SQL servers

Application Servers, Mobile: Blackberry, MDM BYOD, Server, Print servers

MS Azure AD, Hybrid setups, MS Exchange Hosted, o365 Cloud, integration to local AD server setup

MS Win 95/XP/7/8/10. MS Server 2003/08/12/16 R2/2012 R2, Exchange 2013, OWA,

Hyper-V, VMware, RAID, Acronis, Norton, Shadow Copy, NAS, SAN, & iSCSI devices,

SonicWALL, Fortinet, HP & Netgear switches, Redundant Battery Backups, Environmental alert systems, (water, heat, etc.).

Proprietary Tax & Accounting Software: CCH ProSystem: Thomson Reuters; QuickBooks, & QB Server

Audio/Video Equipment, Mic/Speakers, setup & design conference rooms. Experience:

IT Director & General Project Manager Kosher Gardens, Inc 3/2017 - 8/2018 Brooklyn, NY

Responsible for all IT matters, Networking, Servers, End-users Desktop support. Camera system network/server.

Maintained Redundant Internet Failovers, Redundant Sonicwall’s, Stacked switches with 20g backbone

VMhost/guest, AD Servers, File Share, Print, SQL, DHCP, DNS, Dedicated Phone network/system

Point-Of-Sale server, full POS setups, PC hardware/software, Receipt printers, cash drawers, shipping labels

SQL DB servers for packaging label, designed an MS Access sheet for end-users to edit the SQL DB in a friendly GUI experience

DB server for Auto wrapper and scales, centralize PLU’s, to sync to POS server

Manage the Website, maintain the shopping website, site orders, SYNC to POS server

All Updates, maintenance, repair, construction, plumbing, electric, Fire safety, elevator, HiLo Forklift jacks. Warehouse monitor IT Director: Roth & Company, LLP 6/2009 – 1/2016 Brooklyn, NY

Responsible for 2 Offices in NY & NJ. With 85 employees, 100+ computers, & 30+ Servers. Maintain Patch Room, managing phone extensions and deploying phones, phone/fax server.

Maintaining the Domain controller, pushing Group policies, managing AD users’ accounts,

Managing the Print server, printers, sharing, and group access rights. Network scanning to share drive.

Interacting with the end-users, and implementing certain enhancements on the server/network side.

Managing the Help Desk department, troubleshooting and desktop support.

Setup video conferencing rooms for both offices to communicate. Field Technician: Tech-keys, Inc. 9/2008 - 1/2009 Brooklyn, NY

Consultant clients on their needs and provided technical solutions.

Traveling to clients to provide computer support and troubleshooting their issues.

Installing new workstations, printers, scanners etc. Sales Consultant: IDT/Net2Phone 11/2007 - 8/2008 Newark, NJ

Consulting clients, selling services. Technical support (VoIP)

Finalizing sale & Provisioning accounts Analyzing rates (GM, GP).

Maintaining customer satisfaction & relationship Managing & maintaining account Education:

Thomas Edison College 2008 Trenton-NJ Bachelor's Degree

HTML, Java, Computer Science, Microsoft Office Suite

Business Management

NetCom Learning, Inc. Manhattan, NY Technical Certifications

A+ IT Technician 2008

Network+ 2009

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