NGOZI STELLA FASHOLA

*b Ajenifuja Close, Off Kadiri Street. Alausa Ikeja

ac71wm@r.postjobfree.com, +080********, 081********, DOB: 11th August,1984

Sex:Female State of Origin: Imo Marital status:Married Profile

A dynamic professional with an extensive experience in managing teams and attending to customers in order to deliver credible results, seeking to work with a firm that offers me the opportunity to deliver efficient results to clients

Work Experience

Netrux Global Concept Limited.

Noc Team Lead. [July 2017 – Oct0ber 2018]

I coordinated a team of 8 persons to effectively and promptly react to all network-related faults. I prepared daily reports for reconciliation with outages. I ensured that trouble tickets were correctly forwarded to respective field support engineers while following up on these trouble tickets and ensure speedy resolution. Ensure that escalation procedures and Shift Hand-over process are properly adhered to. I provided on-the-job training and guidance to my team while assisting direct subordinates in the diagnosis and repair of difficult network problems. Netrux Global Concept Limited.

Noc Team Lead. [October 2015 – July 2017]

I coordinated a team of 6 persons to effectively and promptly react to all network-related faults. I ensured that all allocated network nodes are effectively managed by NOC Engineers and promptly react to all network-related faults. This includes the capturing of all network faults and trouble tickets in line with company procedures.

I ensured that trouble tickets were correctly forwarded to respective field support engineers while following up on these trouble tickets and ensure speedy resolution. Ensure that escalation procedures and Shift Hand-over process are properly adhered to. I provided on-the-job training and guidance to my team while assisting direct subordinates in the diagnosis and repair of difficult network problems. I provided ideas and feedback on software tools, procedures and improvements to NMC processes Netrux Global Concept Limited.

Noc Engineer. [June 2010 – September 2015]

I engaged in monitoring of allocated network nodes effectively and promptly reacted to network related faults using I-Manager 2000, ZTE Application SIMS (Site Integration and Maintenance services) IT Software, OSS Application and Citrixs Remedy Application Software. I engaged in monitoring of the network for overall efficiency in order to deliver optimal services to meet up with the Service Level Agreement (SLA).

Ugboji community Secondary School, Benue state.

Teacher (NYSC). [August 2008 – November 2009]

Dee Doves Communication.

Computer Instructor. [August 2000 – November 2001] Education

B.Sc. Business Administration

Madonna University Okija, Anambra State.

(2003 -2007)

School Leaving Certificate

K&S College, Sanya. Lagos State

(1996 -2002)

Skills

Creative problem solver.

Reliable and dependable team player.

Excellent communicator.

Working knowledge of Microsoft office tools.

Referees

Available on request

Contact this candidate