Seasoned Field Supervisor with more than ten years in cabling infrastructure installation. Experienced warehouse laborer with excellent physical aptitude. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.
•Certified forklift operator
•Proficiency in inventory software, databases and systems
•Management of remote employees
•Large cash/check deposits expert
•Cross-functional team management
•Responsible and reliable
•Strong attention to detail
•Ability to lift heavy objects
●Contributed to an annual 90% increase in productivity through improvements in operations, quality, safety and administration.
●Recognized as Supervisor of the Month on various occasions.
●Assisted in leading team to win title of Best Commercial Department in the company.
National Oilwell Varco July 2017 - Current
●Performed a variety of routine warehouse duties including receiving, storing, picking materials, supplies, components, and units throughout the plant and yard areas.
●Maintained inventory controls by collecting stock location orders and printing requests.
●Mastered the use of forklifts, hand trucks, cranes, hoists, floor dollies, scales, and various other power and hand tools related to the warehouse operations.
●Maintained all related paperwork, performed accurate counts, reported discrepancies, maintained stocks in quality condition and ensured that all materials were safely stored and stacked.
Spartan Technologies LLC March 2013 - July 2017
●Successfully managed the activities of 10 to 15 team members in multiple locations on a daily basis.
●Provided detailed monthly departmental reports and updates to senior management.
●Provided a high level of product and leadership support to representatives and clients.
●Developed rapport with customers and resolved questions, issues and complaints in a timely manner to maximize customer satisfaction.
●Supervised equipment returns, including obtaining all relevant data.
●Assisted in training multiple new service technicians.
●Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
ACT Communications June 2011 - March 2013
●Completed both commercial and residential network cabling installations.
●Responded to and resolved an average of twenty field service requests per day.
●Installed entertainment systems, regular cable systems, networking systems and security systems.
●Installed network cabling to multiple rooms for wireless internet capabilities.
●Tested lines after installation to ensure they were working correctly.
●Performed troubleshooting and repair of existing line problems.
Grayco Communications August 2006 - June 2011
●Completed contract installation and repair services for residential customers.
●Analyzed, maintained and repaired residential coaxial drop system, wiring data network.
●Tested and activated network cables upon installation and completed troubleshooting.
●Installed necessary outlets and drilled unobtrusive holes for running lines.
●Exhibited excellent customer responsiveness and received high marks on telephone and computer surveys.
Westfield High School June 2006