Customer Service Representative
Resume:
TOMMIE JOHNSON III
***** ****** ** *******, ** **234
SUMMARY
Customer Support Professional, with experience providing support within the academic system. Skilled with interfacing with end users, supporting students through the registration process and answering questions. Diligent, motivated hard working professional seeking opportunities to learn and grow.
CORE
SKILLS
Technology Skills: Windows, MS Office-Suite Word, PowerPoint, PC, Printers, Fax Machines, Scanners/Copiers, Ticket System, Boundary search
Communications: Excellent communication and interpersonal skills both verbal and written forms of communication
EXPERIENCE
Customer Service & Registrar Assistant Feb 9, 2016 – May 7, 2018
Wayne County Community College District
My responsibility as an assistant was to provide support to students over the phone and in person. Answered inbound questions, from deadlines to the registration process. Provided phone and in-person support to students and assist in fixing software issues, making changes in the system, and problem solve sending attachments through the system. Customer-focused approach to navigate through the registration process and system.
Crusher Operator June 16, 2018- August 15, 2018
Forge Industrial Staffing
My responsibility as a Crusher Operator, was to gather material in a ring crusher, to make a different material and stack it into totes.
Customer Service Representative August 16, 2018 – November 3, 2018
Detroit Public Schools
As a Customer Service Representative, I answered questions of parents about their children’s transportation. Using a ticket system, I recorded the reasons for their phone calls, such as complaints, and determined if their child was eligible for transportation.
EDUCATION
Southfield- Lathrup, Lathrup Village, MI
Diploma
Wayne County Community College District
Associates Degree – Computer Information Systems
REFERENCES
Mary Finley, Assistant Registrar
Wayne County Community College District
5901 Conner Detroit, mi 48213
Michael Williams, Campus Operations Associate
Wayne County Community College District
5901 Conner Detroit, MI 48213
Darlene Bee, Customer Service Supervisor
Detroit Public Schools
8145 Greenfield Rd Detroit, MI 48228
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