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Customer Service Representative

Location:
Detroit, MI, 48234
Posted:
December 25, 2018

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Resume:

TOMMIE JOHNSON III

***** ****** ** *******, ** **234

SUMMARY

Customer Support Professional, with experience providing support within the academic system. Skilled with interfacing with end users, supporting students through the registration process and answering questions. Diligent, motivated hard working professional seeking opportunities to learn and grow.

CORE

SKILLS

Technology Skills: Windows, MS Office-Suite Word, PowerPoint, PC, Printers, Fax Machines, Scanners/Copiers, Ticket System, Boundary search

Communications: Excellent communication and interpersonal skills both verbal and written forms of communication

EXPERIENCE

Customer Service & Registrar Assistant Feb 9, 2016 – May 7, 2018

Wayne County Community College District

My responsibility as an assistant was to provide support to students over the phone and in person. Answered inbound questions, from deadlines to the registration process. Provided phone and in-person support to students and assist in fixing software issues, making changes in the system, and problem solve sending attachments through the system. Customer-focused approach to navigate through the registration process and system.

Crusher Operator June 16, 2018- August 15, 2018

Forge Industrial Staffing

My responsibility as a Crusher Operator, was to gather material in a ring crusher, to make a different material and stack it into totes.

Customer Service Representative August 16, 2018 – November 3, 2018

Detroit Public Schools

As a Customer Service Representative, I answered questions of parents about their children’s transportation. Using a ticket system, I recorded the reasons for their phone calls, such as complaints, and determined if their child was eligible for transportation.

EDUCATION

Southfield- Lathrup, Lathrup Village, MI

Diploma

Wayne County Community College District

Associates Degree – Computer Information Systems

REFERENCES

Mary Finley, Assistant Registrar

Wayne County Community College District

5901 Conner Detroit, mi 48213

313-***-****

Michael Williams, Campus Operations Associate

Wayne County Community College District

5901 Conner Detroit, MI 48213

313-***-****

Darlene Bee, Customer Service Supervisor

Detroit Public Schools

8145 Greenfield Rd Detroit, MI 48228

313-***-****



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