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Manager Customer Service

Anchorage, FL, 34684
December 24, 2018

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Address: **** ******** ***** #***, **** Harbor, FL 34684 Phone: 727-***-**** E-Mail:


Quality Assurance Manager with ISO and TS16949 experience. Production Manager with ISO 9000/AS9100 experience as well. Streamlined production lines from Lean Manufacturing experience to reduce production costs and increase profits at the same time. Well versed in SPC for production increases and quality.


Lean Manufacturing Experience

Process Improvement Experience

Quality Assurance

Root Cause/Corrective Action

Production Management

ISO 9001 AS 9100

Six Sigma Familiarity

Proficient at reading blueprints, customer drawings, revision control records and IPC standards.

Capable of inspecting crimps and solder connections of wiring harnesses and cable assemblies.

Proficient on a personal computer.

Quality Management


Department of Defense Experience

PFMEA/Control Plan Experience


Lockheed Martin – July 2017 to Present

DCR Work Force – Inspector; inspecting cable assemblies to IPC A 620 and inspecting sub-assemblies.

Supervisor – Kim Shields.

ICTC – Jan. 2016 to Dec. 2016

Quality Manager Maintained the QMS as well as reviewing Purchase orders for any Quality requirements.

Dealing with IPC-A-610 and IPC-WHMA-620. ISO 9001:2008 and ISO 13485.

Dealt with Customer service and managed the entire inspection dept.

Elreha Controls-Aug. 2012 – Jan. 2016

[Business Relocation from Melbourne, cannot sustain Quality Manager at this time].

Quality Manager- Maintained the QMS as well as reviewing Purchase orders for any Quality requirements.

Dealt with Customer service and managed the entire inspection dept.

Adecco Staffing- Goodrich Lighting Systems 2010-2011 (Plant closed 12/2011)

Quality Manager -- RCCA Experience.

Dealt with Lockheed Martin, Boeing Commercial, Northrop Grumman, Sikorsky.

Dealt with Customer service and managed the entire inspection dept.

Aerosonic Corporation 2006-2010

Production Supervisor - implementing Lean Processes to improve output and efficiency.

Worked closely with Quality to improve first pass yield.

Responsible for resolving customer support / product returns.

Responsible for maintaining production to meet customer schedule shipments.

MTD Technologies 2002-2006

Quality Manager - successfully launched companywide Quality System.

Worked with TS 16949 and am proficient in PPAP, APQP, PFMEA and FMEA aspects of TS16949.

Implemented Lean Manufacturing Practices and reduced cost of manufacturing through Kaizen events.

Worked to successfully get the company ISO 14001 Environmental Certification on first audit.

Worked closely with engineering team in line layout utilizing Lean Manufacturing strategies.

Responsible for all documentation and implementing Quality checks throughout the manufacturing process.

Maintained databases for the Production/ Quality and Engineering departments.

Plant closed 2006

Dovatron Manufacturing Flextronics International – 1997-2001

Quality Engineer/Quality Manager - Dealt with customer quality issues and Corrective Action/ Root Cause Evaluations.

CQA certified through ASQ.

IPC-610 Certified as a trainer for QC personnel.

Member SMTA for circuit board manufacturing.

Plant Closed 2001

Aerosonic Corporation – 1977-1997

Production and Quality manager dealing with FAA requirements (FAR Regulations).

FAA Certified Repairman certification.

Experienced in all aspects of instrumentation manufacturing processes including EB welding, assembly and Calibration processes.

Familiar with MRP scheduling system process.


Florida State University - 1972-1976

Hialeah High School

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