**** ** ******* **\LAN Analyst
* ***** ** ********** ** the Information Technology industry, with troubleshooting skills spanning in areas
of software, hardware, and network appliances. Documenting and monitoring client issues through SysAid
ticketing system, specializing in end user support. Consistently commended for leadership, initiative and the ability to complete projects on time and within a budget. Successful at learning new technology and software in any given situation.
INFORMATION TECHNOLOGY COMPETENCIES
Experienced in troubleshooting Wireless and Ethernet LAN’s in primarily a Windows Domain with about 10% of the servers running on Linux. The protocols in use are TCP\IP, DNS, DHCP, IPv4 and a variety of security protocols used for authentication are Tacacs+, Radius, Kerberos.
Systems: Windows PC, Versions XP\7\10 Windows Server 2008\2012
Databases: Oracle, Access Runtime 2007
Languages: SQL, HTML, CSS, PowerShell, Python
Software: MS Word/Excel/PowerPoint/Outlook, and Microsoft’s System Configuration Console Management, SolarWinds WireShark VMware
Documentations: Altiris/SysAid ticketing systems.
Pending certificates include:
Cisco’s CCNA-Security (expected June 1st)
Cisco’s CCDA (expected Dec 1st)
PROFESSIONAL IT EXPERIENCE
PC\LAN Analyst Date: (2009 to present)
Spire Energy St. Louis Mo.
Work in a team environment with a 7 week on-call rotation
Support end users software, hardware, and network related issues
Individually assigned to support legacy software running Windows CE. This runs software that specializes in calibrating natural gas detector . The back-end runs on a virtual server listening for new records to sync up with the database.
Monitor LAN traffic in regards to congestion and bandwidth consumption using SolarWinds
Hardware includes Dell and Getac model laptops ranging from a number of different model numbers.
Work with the Network Engineer to upgrade Cisco brand switches and routers.
Deploying software packages and Windows images deploying to clients.
Configuring switches by pulling start up configuration files from a TFTP server.
Setup home lab environment with 4 1841 and 2800 series Cisco Routers and 3 3560and 2960 Multi-Layer switches.
Prepared my network to use the following technologies preparing for the CCNA: This is a few but not all are included.
o Router-on a Stick (Inter-Vlan Routing)
o Created subinterfaces to include proper encapsulation to vlan
o Created Vlans as well as using VTP for propagation among switches.
o Made use of VLSM for proper subnets in vlan’s.
o Used Wan Technologies such as HDLC, PPP, GRE Tunneling, and PPPOE emulating Dedicated Point to Point.
o Created DHCP server to include DNS, lease, and scope of each subnet.
o Setup redundancy between Routers using HSRP virtual gateway and forcing secondary router to take over as soon as Router has failed.
o Made monitor sessions through port-mirroring and ran Wireshark for packet capture analysis.
Bachelor of Science in Information Technology Anticipated Graduation: June, 2020
Western Governors University, Salt Lake City, UT
Studies focusing in IT Foundations, Network Infrastructure Design and Security
Technologies Courses included IT Project Management, Data Management, IT applications, Cloud Foundations, and Emerging Technologies.
Melvin Turner (Spire IT Manager)
Steve Whelehon (Administrator)