**** ********** ****, ****** ****, NY 11001
Responsible and dependable Customer Services with 4 years' experience with different companies. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Hands on experience in ensuring that appropriate changes are made to resolve customers' problems.
Customer service-oriented Travel Agent experience in Travel and Tourism industries. Possesses expertise in strategic partnership identification and development event planning and travel coordination. Key skills include time management organization and written and verbal communication. Skills
Active Listening - Giving full
attention to what other people are
saying, taking time to understand
the points being made, asking
questions as appropriate, and not
interrupting at inappropriate
Speaking - Talking to others to
convey information effectively
/Fluent in English & Urdu
Reading Comprehension -
Understanding written sentences
and paragraphs in work-related
Coordination - Adjusting actions in
relation to others' actions.
Writing - Communicating
effectively in writing as
appropriate for the needs of the
Instructing - Teaching others how to
Judgment and Decision-making -
Considering the relative costs
and benefits of potential actions to
choose the most appropriate one.
Service Orientation - Actively
looking for ways to help customers.
May 2014-Nov 2014
- New York, NY
Developed operational plans for the staff, managed execution and measure results.
Provided trainings and directions to the store team to take action and to achieve operational goals.
Delegated appropriate responsibilities and practices to increased speed of service and ensure a smooth flow of operations.
Created “memorable moments” by providing a unique and exceptional customer experience.
Ensured dress code and personal appearance of staff are kept to the highest standard.
Resolved customer complaints, guide them and provide relevant information. Pleasantly deal with customers to ensure satisfaction. Handled billing and cash transactions of Store.
Reported to senior executives on progress and issues. Maintained a clean and orderly environment in the store. Assisted upper management in decisions for expansion or acquisition. Deal with problems by providing creative and practical solutions. Mar 2009-Apr 2011
- Lahore, Punjab
Developed strategic plan to advance the company's mission and objectives and to promote revenue, profitability, and growth as an organization. Plan, develop, and implement strategies for generating resources and/or revenues for the company.
Approved company operational procedures, policies, and standards. Generates new business and gives approval of new projects. Targeted and initiates business partnerships with other companies. Decided budgets for all company.
Responsible for day-to-day decisions.
Dealt with customer enquiries and aiming to meet their expectations. Experience
Overseeing the smooth, efficient running of the business. Supervisor Cooperate Accounts, Ticketing & Sales Jan 2008-Mar 2009 Quality Aviation Travels - Lahore, Punjab
Promoted the travel business, sometimes to new or niche cooperate Sold travel products and tour packages
Provided information about airlines and destinations to meet consumer demands for bespoke travel and sustainable tourism Liaised with travel partners, including airlines and hotels, to manage bookings and schedules
Dealt with customer enquiries and aiming to meet their expectations Constantly motivated the sales team to hit their targets and ensure company profitability
Provided helpful information to customers about visas or passports Prepared promotional materials and displays
Sold holidays and insurance packages to customers
Maintained statistical and financial records
Customer Service Supervisor, Reservation & Ticketing Feb 2007-Feb 2008 Travel Easy Pvt Ltd - Lahore, Punjab
Arranged reservations and routing for passengers at request of Ticket Agent. Assembled and issue required documentation such as tickets, travel insurance policies, and itineraries.
Conferred with customers to determine their service requirements and travel preferences.
Provided customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
Examined passenger ticket or pass to direct passenger to specified area for loading.
Collected payment for transportation and accommodations from customer. Printed or requested transportation carrier tickets, using computer printer system or system link to travel carrier.
Associate of Arts: General Subjects Mar 2004
University of The Punjab - Lahore, Punjab
High School Diploma: Science Subjects Mar 2002
St Stephens Cambridge School - Lahore, Punjab