System Administrator Air Force

JONATHAN GARRETT FINN

*** ********* **.

Rockwall, TX 75087

Cell Phone: 210-***-****

SUMMARY OF QUALIFICATIONS

Seasoned, results driven veteran with over 15 years experience in Computer Information Systems as well as Human Resources Management. Proven ability to manage in both computer operations and human resources arenas. Very successful in problem solving, people development and team building while working with a diverse clientele.

PROFESSIONAL EXPERIENCE

System Administrator - USDA

Delivers effective IT support to the Agency with timely and accurate responses with regard to approved requirements – July 2011 to Present

•Knowledge of operating systems and network management principles to include security, configuration, performance, fault management, and system certification and accreditation requirements and procedures.

•Setup/troubleshot VTC ops; provided connectivity for multiple users in both a secure/unsecure environment with multiple users and conferences in mind.

•Provides timely as well as reliable technical advice and assistance on information technology matters.

•Understands and operates network management tools including ArcSight, HP Openview, Solarwinds, accurately identifies network events, and understands the impact to the operational network.

•Seeks and presents to designated representatives best practices, cost saving strategies, and innovative ways to improve accuracy, timeliness, and efficiency.

•Ensures that upgrades or changes to the information technology infrastructure are entered into the appropriate tracking system before implementation.

•Responds to security incidents, outages, or disruptions in service in the timeframes that are prescribed by service level agreements.

•Takes charge in a tier 3 enterprise data center facility; serves as onsite immediate first contact for facility, technical infrastructure/hardware, security, and/or personnel emergencies.

•Provides physical support during maintenance windows, monitors maintenance emergencies as well other data center support functions.

•Ensures that routine change requests are reviewed and contain the required information such as test results as well as security considerations before the change is made.

•Experience working with active directory users, computers, domains and trusts.

•Oversees monitoring of data center supported systems, cabling services, deliveries and emergency parts as needed.

•Exercises good password security by refusing to share passwords, taking appropriate action in protecting or changing passwords, when needed, in accordance with office protocol, agency policy and with level of training and awareness.

•Resolves disputes and problems with others through use of problem solving, conflict resolution, and negotiation.

•Provides suggestions on how to best use information and insights to improve programs and procedures.

•Participates as a team player by sharing information with others, showing a willingness to take on additional and technically different work, and demonstrates a willingness to work with others in the branch as well as in other outside organizations to accomplish the mission.

•Responds to customer questions accurately, according to procedures, and in a timely manner to include exceptional cases.

System Administrator – AT&T Government Solutions

Expertly manages and administers the local-area network while supporting end users in both a software and hardware environment – July 2010 to June 2011

•Administers and maintains multiple-user computer systems, including a local-area network (LAN) and other organizational networks.

•Stays abreast of the latest advancements in technology in which to initiate corrective or preventative action to ensure optimum system performance.

•Installs, supports, and maintain servers and other computer systems, plans for and responds to service outages and other problems.

•Successfully completes light scripting and computer programming in a Solaris environment.

•Expertly manages multiple system related projects with-in the organization.

•Use of performance tuning tools; database management, and project management methods sufficient to optimize systems performance to include troubleshooting database performance problems, and perform a wide range of systems administration functions.

•VTC experience in a multiple user secure/unsecured environment.

•Mentors and trains computer operators and less knowledgeable staff.

•Advises and Consults for computer problems beyond the knowledge of technical support staff.

•Routinely demonstrates a blend of technical skills and responsibilities entailing knowledge of operating systems and applications, as well as hardware and software troubleshooting techniques.

•Loads software programs/packages and utility applications, installs operating systems, establishes email accounts and IP addresses.

•Expertise using operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers and associated hardware.

•Responsible for receiving and conveying directions, taking the lead in performing assigned tasks and ensuring that tasks are properly completed.

•Extensively knowledgeable of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance.

System Technician – Mac B

Knowledgeable System Administrator in both hardware and software configuration – February 2009 to July 2010

•Installs and maintains multi-platform networking computer environments, and variety of data networks.

•Responsible for performing on-site or in-house servicing, repairs and/or installations of customer software and hardware products.

•Schedules information gathering for content in a multiple system environment.

•Provides technical support to customers on operational or maintenance aspects of system equipment and software.

•Responsible for the operation, programming, and configuration of many pieces of electronics, hardware and software.

•Understanding and knowledge of Active Directory and its components.

•Network and system installation and operations functions, software integration and site surveys.

•Investigates, troubleshoots, and resolves end-user problems.

•Conducts ongoing assessments of short and long-term hardware and software needs for organization, develops, tests, and implements new and revised programs.

•Performs IT/VTC operational support services in direct support of specialized IT resources and/or video teleconferencing systems.

•Cooperates with other staff to inventory, maintain and manage computer and communication systems.

•Install/Incorporate new releases, updates, or other changes to Commercial-Off-The- Shelf software.

•Provides communication links and connectivity to the organization, serving to equipment modification and installation tasks.

•Oversees the running of computer systems, ensuring that the machines are running and physically secured.

•Performs maintenance of web sites and database programs as required.

•Installs, supports, and maintains servers or other computer systems, and plans for and responds to service outages and other problems.

•Cable and wire harness fabrication and installation to include single and multimode fiber optic cables, 12 pair cabling to EIA530 and RS449, Twinax, Coax and CAT 5/6.

Computer Operations – United States Air Force

Experienced System Administrator/ Information Systems Security Officer – August 04 to December 08

•Maintained operational status of National Security Agency and Defense Message System security standards/Headquarters Air Force - Directed the program to zero incidents for the past four years.

•Completed Command Defense Message System migration to Automated Message Handling System establishing 460 new user accounts spanning 13 installations.

•Expertly managed $1M operational system equipment--delivered “5-star” service to 2,800 Air Education & Training Command customers.

•Created Regional Certificate Authority Workstation Facility data storage schedule which reduced the catastrophic recovery time from 4 hours to 1 hour.

•Skilled technician and supervisor; maintained the operational status and security of Higher Headquarters directed program.

•Maintained cryptographic material with account rated error free during annual Wing level inspection for the past four years.

•Safeguarded historical data and performed backups on seven SCO UNIX systems assuring recovery of lost data.

•Ensured proper authentication and non-repudiation in accordance with National Security Agency standards with zero security incidents.

•Inventoried, labeled and controlled 100+ automated data processing equipment assets valued at $180k ensuring accountability for assigned equipment.

•Experienced in computer systems hardware and software installations, configuration, and operations with Solaris and UNIX based operating environments.

•Experience installing and repairing or replacing corrupted hard drives, tape drives and memory, as well as configuring and troubleshooting various printers and peripheral equipment for local users.

Human Resources – United States Air Force

Experienced Manager – August 98 to August 04

•Aggressively maintained the accuracy of retiree records worldwide; reducing the average processing time from 30 to an unprecedented three days.

•Completely revised the Assignment Continuity Book with detailed slides and information which enabled newly assigned personnel to start performing duties much more effectively and efficiently with minimal supervision.

•Streamlined ergonometry program and maximized the efficiency for the entire organization totaling 100 plus personnel.

•Significantly reduced problems during transfer of Air Intelligence Agency personnel records impacted by Base Realignment and Closure.

Education

Associate of Applied Science Information Systems Technology Management, June 2008

Additional Qualifications

Security plus Certification - 2009

Network plus certification - 2010

Top Secret Security Clearance – SCI (TS/SCI)

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