Customer Service Manager

AWOLOWO COKER

Bronx, NY. Cell: 914-***-****

Email: *************@*****.***

I am a self-motivated IT professional with extensive knowledge in Linux systems administration mixed with DevOps. A strong team player with excellent communication and collaborative abilities. Enthusiastic and driven with a proven track record of understanding and translating technicalrequirements to improve system accuracy and reliability and to contribute to an active growth and productivity of the company.

I also have a lot of experience on customer service.

I am authorized to work in the United States for any employer.

WORK EXPERIENCE

Data Service Group 2014-present

Linux system administrator/Junior DevOps

Proficient in working with RHEL 6.x/7.x and CentOS 6/7

Solid experience using Jenkins and Ansible for ContinuousIntegration and Continuous Deployment

Experience with file sharing protocols: Samba,NFS

Experience Creating and Configuring virtual machines using Oracle VM VirtualBox Manager

Experience Creating RHEL 7.5 EC2 instances on AWS and Configuring the remote access

Experience in Bash Shell Scripting

Collaborate with networking, engineering and support teams in resolvingissues

Monitoring System Performance, Logs, Disk and CPU utilization using Nagiosapplication

Experience with LVM

Experience with package management tools (yum and rpm)

Attaching NAS’s Logical Unit on Linux servers using iSCSI

Configuration and hardening of Linux servers

Regular OS patching and Kernel compilation

Experience working with Version Control Systems (CVS): BITBUCKET, GIT

Experienceworking on DevOps operation processes and tools

Experience with Nexusartifact Repository

Work in a fast paste environment with thousands of servers

Solid networking knowledges: switches, routers, OSI model layers, TCP, UDP, DNS, DHCP, firewalls

Experience with APACHE (installation and port configuration)

Maintain and troubleshootsystem performance, running processes, and application issues

Experience using Kanban Board for Ticketing System and Confluence for Wikis/Documentation

Working in collaboration with different teams tohave successfulreleases almost every month

Long off hours troubleshooting calls

New York Department of Education 2015-2017

Teacher

Differentiation of lesson plan to accommodate differences in students learning capability.

Attend parent’s teachers meeting to discuss their wards next learning goals.

Establish and communicate clear objectives for all leaning activities.

Help Desk Technician, 2012 -2014

Europebet –Tbilisi

Monitored Operations and collaborated with employees on Help Desk Tech Support at Europabet in Tbilisi Georgia, doing Network installation & connectivity tasks for business clients.

Provided customer service support in a fast paced environment, doing hardware assembly and quality control as well as testing & troubleshooting new applications.

Provided end-user system support, resolving access and connectivity issues.

Collaborated with IT professional to track company asset inventory database.

Education

EDUCATION:

America University for Humanities, Tbilisi Georgia May 2014

Masters Degree –MBA

Adekunle Ajasin University Akungba, Nigeria April 2010

Bachelor Degree – Accounting

CERTIFICATIONS/DEGREES:

RED HAT Certified System Administration (RHCSA)

AWS Certified Developer-Associate

References available upon request.

Contact this candidate