Customer Service Sales
Resume:
SUBASH CHANDRA KUMAR S
ac70zs@r.postjobfree.com
CAREER OBJECTIVE:
To pursue a challenging career that will enable me to use my skills and ability to work well with people and thereby contributing to the growth and development of the organization. PROFESSIONAL EXPERIENCE:
January 2016 to
September 2017 : Process Associate- Naaptol, KGiSL Information Private Limited,Coimbatore.
• Provides customer support and handles the queries of customer using CRM tool.
• Follow-up and track on customer enquiries
• Responsible for proper security and tagging the
complaints received from customers
• Provided technical assistance and gave suggestions to meet customers expectations
• Performed other administrative tasks as assigned CAREER SUMMARY:
• A customer oriented and excellent communicator possesses 1.8 experience as a Process Associate
• Vast marketing and sales experience
• Strong proficiency in boosting sales through improvements to conversion rates and functionality
• Excellent in conveying the client’s requirement to the management.
• Excellent in converting the cold calls into new assignment.
• Expertise in taking follow up on a daily basis.
• Expertise in working with a team
KEY RESPONSIBILITES:
• Attending escalation calls apart from taking normal calls.
• Conveying the client requirements to the team with regards to the process.
• Attaining daily, weekly and monthly targets specified by the process.
• Adhering to the schedule as prescribed by the Management.
• Providing the feedback to the process manager at the end of the day. ACHIEVEMENTS:
• Received “Best Employee of the month” award three times for achieving the targets in time with efficiency.
• “Disciplinary award” based on customers feedback EDUCATIONAL QUALIFICATION:
Year Course Institution Percentage
2011-2015 B.Tech IT KGiSL Institute of
Technology
60.02%
2009-2011 12th Ideal Matric Higher
Secondary School
73.75%
2008-2009 10th Ideal Matric Higher
Secondary School
67%
AREA OF INTEREST:
• Customer Service
• Management
• Event Organization
TECHNICAL SKILLS:
Languages Known C,C++,HTML
Operating System Windows, Mac
Tools CRM, Microsoft Word, Excel
WORKSHOPS AND PROJECT PRESENTATION:
Participated in “Hardware Assembly” program.
Attended Robotic Workshop conducted by IIT Kanpur in KGiSl Institute of Technology.
Presented a project “ Gamming authentication using 2D Password “ in Bannari Amman Institute of Technology
POSITION OF RESPONSIBILITY:
Served as Coordinator in the Gaming event of ARISTA 2k13 Symposium in KGiSL.
Served as the Coordinator for overall ARISTA 2k14 symposium in KGiSL.
Served as the Coordinator in Charge for Registration and Communication for ARISTA 2K12, 13&14.
PERSONAL DETAILS:
Date of Birth : 15 – 06 – 1993
Gender : Male
Marital Status : Single
Languages Known : Tamil and English
Nationality : Indian
HOBBIES:
• Drums Player
• Reading Books & News Papers
• Team Activities
• Long Driving
DECLARATION:
I Subash Chandra Kumar S, hereby declare that all information furnished above are true to the best of my knowledge.
DATE :
PLACE: SIGNATURE
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