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Project Manager Technical Writer

Jenks, Oklahoma, United States
December 20, 2018

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Jim C. Wolf

***** *. **** **. *****, OK ***** 918-***-****


Degreed professional with 15+ years of Business Research, Project Management and Technical Communications experience. My skills include a traditional PM-BOK based approach or a Scrum approach depending on enterprise needs along with SPSS statistical assessments. For public and non-profit organizations, I use CoBIT / ISACA based risk reduction guidelines, analysis and policy / procedure recommendations. These standard methods coupled with metrics capturing, results analysis and education for improvement, offer an established structure to complete any information technology related assignment.

My work emphasizes clear initial communication to assure all parties are represented appropriately in the requirements, priorities, expectations, milestones and tasked deliverables. I combine this approach with a professional, timely pace, engaging principals early to verify any dynamics and constraints impacting the project. My projects accentuate collaborative qualitative and quantitative work and are well documented using MS Office tools to include Word, Excel, Visio, Powerpoint and Sharepoint. Other tools I prefer include Basecamp 3 or Confluence for remote project coordination. Camtasia is my preferred tool for full-motion video or modular distance training.

Professional Assets

UniversitEPublishing, LLC. Tulsa, Oklahoma: 6/2016 – Current

Project Manager / Business Analyst

An education support based Internet service. This site is being developed part-time to encourage academic and experienced based epublishing of non-fiction, constructive research. The site will be used to promote community service projects (ex: education advocacy group) and other education interests. I direct the business design and functional requirements. (

Oklahoma Tax Commission- IT Division (, Okla. City, Oklahoma 4/2014 – 5/2016

IT Project Manager / Policy & Procedure Creation PM.

Policy Work: Based on IRS standards for the State of Oklahoma, disseminate Tax Policy for review and edits, submitting incorporated changes to IRS for review and approval.

IT Project Manager Work: Generate Configuration Management & Change Management process documentation using Visio and Word. Managed conversion for information services to reduce costs with a Solaris to Windows conversion while also managing a large Oracle to SQL conversion. Anticipated state cost avoidance over $500k. Used team-based problem solving to identify and address issues and risks associated with complex topics for this dual conversion.

TekSystems for RoviCorp,, Tulsa, Oklahoma 11/2013 – 3/2014

Consultant / IT Technical Communications

Digital Monetization. Analyze and correct incident reporting and support escalation process.

Analyze and improve IT processes by providing best practice dashboard assessments.

Note: Rovi Corp. management cancelled all contracts early due to HQ cash losses.

New Directions Technology ( Wash. D.C., for U.S. Homeland Security 6/2009 – 8/2013

IT Project Manager and Technical Writer (Top Secret Federal Government Clearance)

Project Mgmt: Survey, define, research, establish requirements for and oversee IT support system solution using Visio to modernize IT related support processes.

Technical Writing: NDTI work with Homeland Security teams to create operational and process documentation for support and better defined solutions. This included testing, page content development and application support using Sharepoint. Maintain / strengthen professional team climate, provide formal / informal leadership through meetings, workshops and executive assessment summaries. Develop updates to workflows and reference material as well as end-user documentation. Produce quarterly brief presentations, customer requested organizational reports as well as architecture documentation illustrating the topology, hardware specifications, network connections, data layer, and system lifecycle information using Visio.

TEKSystems (for NDTI see above), Washington D.C., for Homeland Security 11/2008 - 6/2009

Sr Technical Writer

Temp to Perm position for subsequent NDTI opportunity above.

ComSys ( Arlington, Virginia 10/2008 - 11/2008

Senior Technical Writer., Contracted to Dept. Justice

Subcontractor to Buchanan and Edwards for short term documentation work; updates and revisions to support the U.S. Department of Justice (DOJ).

USIS* (now Winchester, VA., Fairfax, VA, Tulsa, OK 04/2002 – 09/2008

*Contract Research Analyst for Dept. Justice / FBI 06/2008 - 09/2008

Assisted FBI Records Management with immigration security issues in support of the DOJ.

Engage subject experts to improve process solutions and document same using Visio

*National Security Background Investigator for OPM Fairfax, VA 04/2008 - 06/2008

Retained as U.S. Office of Personnel Management (OPM) special investigator (contractor) to research/interview

for federal security clearance renewals.

Responsible for security clearance renewal field investigation of legal, financial, employment research

coordination, interviews and submission of findings for deliberation.

*IT Project Manager for Background Screening Co. Tulsa, OK 11/2006 – 04/2008

Initiate/complete IT projects for new revenue, process improvement, compliance and cost reduction.

Describe current state processes with Customer input and develop future state process for resolution. Regularly

meet with stakeholders for project updates. This work consisted of managing over ten IT development,

conversion or migration projects to include extensive testing, documentation, team meetings, management

meetings, SME meetings, research and process documentation. Other responsibilities included research,

justification and selection of international programming companies. I oversaw contract details and recommended

final approval to upper management.

*IT Technical Documentation/ Process Analyst Tulsa, OK 04/2002 – 11/2006

Created documentation MS Word and Visio to define/clarify IT and business processes, generating reference

materials to boost employee company standards knowledge. The work included research, authoring and

updating to Compliance documentation and Security (ISO Compliant) documentation.

Troubleshoot / test old user application system CustEdit to create comprehensive documentation, initiate

software corrections and guide the .Net development team’s new replacement software project.

Executive appointed researcher/author for Sarbanes-Oxley Compliance Procedures. All authored policies and

procedures were completed on schedule or ahead of schedule.

Researched/prepared IT department response to systems Data Security audit based on a USIS new Executive

team initiated department audit (2005).

Oaktree Software ( Tulsa, Oklahoma 10/2001 – 04/2002

Technical Writer/ Business Analyst

Contracted to Devon Energy ( of Oklahoma City.

Researched and documented benefits and best practices for an IT transition to data warehouse structure. This project report became a cornerstone for Devon, who remains committed to data warehousing technology today.

Search Engine ( Tulsa, Oklahoma 08/2000 – 10/2001

Technical Process / Business Analyst

Researched and documented Help Desk processes to improve the Customer support solution for an international energy company. Subcontracted to Kerr McGee Energy Corp of Oklahoma City, OK. (wiki/Kerr-McGee)

Defined innovative telecom provisioning methods for Visio graphic depiction of multi-use process nodes shown in a Work Breakdown Structure. Subcontract to fiber optic provisioner AFN (Tulsa), a subsidiary of energy consortium AEP of Ohio.

Visionael ( Tulsa, Oklahoma 08/1998 – 08/2000

Technical Communications and Support Specialist

Researched and authored support documentation for custom node detection software (similar to HP Openview).

Performed software test cycles, documentation, and customer support requirements.

Researched, authored and maintained product Release Notes and test results, recommendations.

Formal Education

Master of Arts (MA), Organizational Dynamics -Team Based Project Mgmt Univ. of Okla. 2003 – 2006

Bachelor of Science Business and Public Administration (BSBA) Oklahoma State Univ. 1972-1976

Industry Training

Sharepoint 2016 User Class: Feb. 2018

Shipley Proposal Training: Alexandria,2013 Virginia

1 Yr. Technical Certificate: Telecommunications Tulsa Technology Center 2000-2001

PMI-PMBOK Training Oklahoma City, OK. 2016

Scrum Master Training Dallas, TX. 2016

Professional Associations

Project Management Institute

ISACA (Information Systems Audit and Control Association)

Information Tools Experience

Expert: MS Office (Word, Excel, Powerpoint, Visio). Camtasia (full-motion video)

Experienced: Sharepoint Content Development, SPSS Ver 9, WordPress, Camtasia, Basecamp, Confluence

Limited: MS Project 2016

Strong Working Knowledge

Zero-Based Budgeting 4 Yrs

Technical Trainer 5 Yrs

Budget Analyst 4 Yrs

Software Testing 14 Yrs

Business Analyst 4 Yrs

Project Management 5 Yrs

Executive Reporting / Presentations 4 Yrs

Technical Support 4 Yrs

Cross Functional Teams 6 Yrs

Policy, Procedure & Compliance Analyst 9 Yrs

Press Release Authoring 3 Yrs

Investigations / Background Screening 1 Yr

Municipal Government 2 Yrs

Fiber Optic Telecom Planning 1 Yr

Proposal Writing – Color Teams

Customer Process Analysis, Interview 9 Yrs

Confluence, Basecamp 3, SharePoint, Project 1 Yr

Web Business Planning 2 Yrs

Leadership, Leader, Supervisor of Teams 4 Yrs

State Government 2 Yrs

Contract Negotiations, Contract Execution 4 Yrs

Federal Government Contractor 4 Yrs

Extracurricular Activities: Music Percussion (Congas), Family Peace Project, Housing Rebuilding Project.

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