Program Manager Project

Sarah Dosanjh

*****, ***** ***** **, ********, WA 98034 Mobile 425-***-**** Home 425-***-**** Email *************@***.***

Summary

Senior Technical Program Manager with over 22 years of successful software launching, directing and managing large scale programs in small and large firms by performing management functions in planning, scheduling, organizing, implementing, deploying, shipping, and tracking processes while ensuring the feasibility and quality of each project. Reliable record of successful Program Management, Project Management and Compliance Release Management with an ability to take initiatives to drive business objectives, and deliver quality software to customers on time and within budget. Excellent technical and strategic in working with software releases, compliance tools in both Devops Agile and Waterfall methodologies to efficiently manage and release of code to external customers globally.

Education:

MS IN COMPUTER INFORMATION SYSTEMS JUN 2003 - JUN 2005 UNIVERSITY OF PHOENIX, PHOENIX, AR

Major: Computer Information Systems

BS IN COMPUTER SCIENCE JAN 1992 - DEC 1995 BIOLA UNIVERSITY, LA MIRADA, CA

Major: Computer Science

DIPLOMA IN MS CERT TRAINING JUL 2005 - DEC 2005 STRATEGY COMPUTERS ACADEMY, BELLEVUE, WA

Major: Technology – MS cert training

Related coursework: MCDBA, MCAD, and MCSE

Additional Cert training:

Scrum Fundamentals and Scrum Master

Agile Management

Leadership skills with Project Management

Key Skills & Strengths

Effective Communication and Organization

Release Management

Business Intelligence data management

Scrum and Sprint Process

Cross team Collaboration with all levels

Lead teams in Problem Solving

Process Improvement and Innovation

Presentations and Mentoring of team members

Risk and Change Management

Cloud Technologies and Deployments

SDLC and SW Compliance Management

BI Data Analysis and Reporting

Agile and Waterfall Methodologies

Customer Experience and Support

Research Product Analysis

Key Technologies and Tools

SW Release and Compliance: Quality Essentials 2.0, Check Point Express, Security SDLTrack 5.0/6.0, PAM, PoliCheck 5.3, SOM, Accessibility, Export Controls, Virus Code Scans, Download Management Service (DMS), Media Creator, Release Only Quality (ROQ), Code Signing, TeamStats, WinDiff, MSCom, FWLink, and Digital Signature

Cloud: Cloud Based Architecture, SAAS, IAAS, Enterprise Service Delivery for cloud deployments, Azure Deployments; Agile Cloud IT Deployments, Non-Cloud IT deployments - Windows OSs, Windows Server Client, Service Packs for Oss and Server including Office 2014 deployments on IT infrastructure

MS Store Deployments – POS Deployments on first 6 MS store locations within US.

BI: PowerBi.com and Dundas

Supply Chain Management: E Commerce Online services in PC HW devices and internet content platform services, Product Compliance, Quality Control, Manufacturing process to OEM partners; BOMs creation, HW Product data management, and ECOs

Agile: Devops management, VSO (Backlog, Sprints cycles, and scrum tasks). Managed Waterfall projects as well

SharePoint: Administration, Site Owner, and Content Management

Database Deployments: SQL Server 2012 and 2014 production releases including Appliance SQL Server releases

PM: Visio, Project, Office, Adobe, PM coaching and mentoring, IT PMO templates, Database Management Platform and product marketing tools.

Experience

Microsoft Consulting Assignments, Redmond, WA (Jan 2004 to June 2018)

Sr. Technical Project Manager, Microsoft Commercial Software Engineering Team Feb 2018 - Jun 2018

Managed and coordinated Code-with Customer projects globally while customer requirements entered in VSO entries to ensure project workload was cut by 50% with improved data integrity and accuracy

Championed the need for documents for CSE PM processes from In-Review to Closing phases that resulted in improved communication with Agile Cross Functional teams and implementation of triggers and alerts for reporting processes including onboarding training docs for new PMs in all regions.

Resolved 95% alerts from Data Hygiene PowerBI reports regularly for incorrect data in VSO entries for both Orgs and Project Levels to achieve a 100% customer clean data for management bi weekly reporting while cutting down duplicate projects submitted by Account teams by 98%.

Contributed on key core team meetings and published meeting notes on Teams site to help follow through on action items to meet project requirements which improved communication across all groups effectively

Drove CSE triage meetings with supporting PM to review Digital Win Room (DWR) Reactive project updates and followed up with regional assigned PMs on status resulting for projects to progress faster than expected

Sr. Technical Program Manager, MSIT Learning Experience Team - Devops Jul 2017 - Dec 2017

Managed and coordinated Power BI Business Outcome requirements for LEX programs with Devops engineering BI devs and Product Owners from initial requirements to publishing reports on live dashboard

Chaired forward looking meetings between POs and Offshore devs for reviewing Power Bi reports and coordinated feedback to improve reporting features for LEX team that accomplished final production report within schedule while resolving product owner conflicts on data reporting views in 2 weeks sprint cycles

Coordinated efficiently with offshore engineering devops agile team on Content Publishing Portal features to the next level similar to Azure Explorer for content management and content repository as a service for all MS teams

Improved LEX Project docs and project artifacts to ensure project requirements were met 100% for each milestone prior to implementing features in Azure cloud while escalating blocked issues for deployments

Online Courses completed during MS consulting break May 2017 - Jun 2017

Leadership with effective Communication (Inclusive Leadership Training)

Agile Software Development

Best Practices for Project Management Success

Data Analysis & Statistics

Data Analysis: Visualization and Dashboard Design

Cloud Computing Technologies

PMO All hands training sessions with standard IT Templates for each SDLC phases

Sr. Technical Program Manager. Puget Sound IT Services, Redmond, WA Jan 2017 - Apr 2017

Managed scope, schedule, budget, and communication for the Infrastructure work stream for the EMS upgrade, providing status up to the primary EMS Upgrade Director while following a waterfall process

Drove meetings and produced meeting notes, and action items for team standups, team troubleshooting sessions in the infrastructure work stream while accomplishing a full architectural and design of AWS for Infra team

Executive project reporting including weekly reports, monthly reports, issues & risks dashboards, decision tracking for the infrastructure work stream, and providing input into the overall project reporting

Financial management of the infrastructure work stream for project contracts, accruals, invoice management and roll up of the forecast information for the master project forecast using SAP Siebel application

IT delivery milestone reporting and drove RFPs for SW from third party vendors to infrastructure work stream

Sr. Technical Program Manager, Developer Experience (DX) Online Engine Team Apr 2016 - Dec 2016

Drove TechRewards E-Commerce gamification model in gathering TechRewards site features from Business Operations to Engineering team for implementation and roll out of code during each sprint (2 weeks) in Agile environment. Accomplished in implementing new features and deployed to production with DeVos engineers

Contributed to MBRs and QBRs while providing quality customer feature usage metrics that will be represented effectively to VP and management. Adoption rates increased by 65% after successful feature deployments

Lead SharePoint site content for TechRewards documents for devops and business operations teams

Chaired weekly team meetings, Issue and bug triages, daily stand ups to provide updates on site content for both environments preprod and prod while working on resolving blocked issues with offshore dev team

Accomplished improvement efforts related to the TechRewards user experience while facilitated adhoc requests for implementing dependent features on Cloud Platform while transitioning processes with Window teams

Managed TechRewards Database Management Platform for products, inventory, and client data including Demand Site Platform to create ad campaigns that are delivered to tech audiences globally,

Sr. Technical Program Manager, Studios Technology Services BI Team – Xbox Devops Jul 2015 - Oct 2015

Improved E-Commerce gaming online services by 30% for faster subscription via Azure platform to customers

Drove Xbox cloud infrastructure platform for Minecraft gaming SW deployments to production

Managed, created, and updated VSO work items during each sprint cycle following Agile process

Facilitated and lead scrums/daily stand ups for the Team Neb while ensuring parking lot items were noted and followed up with DeVos owners before EOD to avoid delays in getting workload items completed for each sprint

Presented to STS leadership team on sprint Retro and kick off planning on completed work items, estimated sprint velocity, and projected sprint capacity for each sprint cycle for devops engineering team

Lead team on sprint planning efforts by managing the load balance of all work items based on story points in VSO while effectively communicated status on work items with team members during sprint meetings

Created, Managed, and trained team PMs within the STS Org to use Powerbi.com Scrum Stats using VSO connector Services as a dataset for Reports and Dashboards to present Agile Scrum stats to management

Sr. Program Manager, MSIT Work-Life Productivity BI Team Feb 2015 - Jun 2015

Lead migration of project data from TFS to VSO across WLP BI projects for Agile Devops team

Coordinated raw data for meeting devices telemetry to support usage adoption reports, and product feedback from user surveys for Conf Room Devices - Surface Hub, Skype Room System, RoundTable 100, Legacy Polycom and Actiontec/Miracast. Cutting edge conferencing devices promoted work life productivity by 50% globally

Partnered across Product Groups for telemetry KPI definitions, data collection, and implementation process

Championed the need for analysis of telemetry to drive meeting devices KPIs, change management learnings, product insights on consumption and usage adoption while managing BI devs for scorecard reports

Presented executive Power BI reports to GM and stakeholders with an established set of meeting devices scorecard KPIs for Meetings HVS/QBR reviews using Power Bi Desktop Dashboards and Reports

Facilitated and lead weekly meeting technologies discussion with stakeholders to review KPI Scorecard status, review VSO Backlog items, and draft out weekly scorecard reporting status for all workstreams to GM and LT

Sr. Program Manager, MSIT Identity Access Management Team May 2014 - Oct 2014

Transitioned team on migration data process across IAM projects from TFS to VSO

Lead E2E ITIL process for each of the IAM projects Phone Registration (Phone Reg), Self Service Password Management (SSPM), and RAMWEB from initiation to final production deployment phase.

Chaired and facilitated weekly project meetings, bug triages, and Go/No-Go for pilot and production phases with stakeholders while successfully resolving conflicts between teams on project agreements and scheduled signoffs for deployment of code to pre-prod and prod

Created, managed, updated and coordinated on getting project artifacts to 100% completion across all security App projects while working with project owners for resolving blockers and bugs during each project phase

Deployed IT security releases for IAM team in both pre-prod and prod environments

Sr. Program Manager/Cloud deployments Manager, Windows Azure Fabric Deployment Team Feb 2014 - Apr 2014

Lead Azure cloud deployments (Fabric SW), infra readiness at datacenters and deployment dashboard reporting

Managed, deployed, and reported on Azure Fabric Controller deployments in Devops Agile environment for Xbox release Titanfall on 50 dedicated clusters for customers to subscribe to the game in Azure cloud platform

Created, and presented overall Fabric Controller deployment status reports during daily ship room meetings and achieved 55% faster deployment updates to release management and stakeholders

Contributed to Fabric Controller deployment guide on WA deployment process, policies, and project status docs while bridging the gap between the teams and processes for effective and productive deployments

Sr. Release Program Manager, DPES Release & Servicing Operations Team Feb 2011 - Jul 2013

Lead SQL Appliance projects to deliver software for OEM Partners (Dell, HP, Compaq, and Toshiba) using MS compliance tools for both TAP and RTM milestones with recommended release processes and tools

Drove SW compliance policy procedures using Quality Essentials tool with component teams for SQL products

Presented weekly projects status reports for both Appliances SW and SQL Server 2012 and 2014 to LT

Upgraded Release WIKI sites with developed new end-to-end release processes which resulted in marked performance improvements and helped avoid releases errors across various teams

Achieved 25% of fewer rollback of releases by effectively communicating on release requirements to SQL component teams, and cross functional teams

Sr. Deployment Program Manager, MS Exchange Team Jan 2011 - Feb 2011

Managed messaging deployments for customers across the globe with hosted On-prem Exchange services while documenting deployment processes using internal release tools for training

Created Change Requests (CRs) and processed customer requests using ESS slipstream tools on messaging deployments

Sr. Technical Program Manager, MSIT Solution Delivery team Oct 2010 - Dec 2010

Lead solution delivery projects using SAP Apps for OEM Partners - Dell, HP, Compaq, Toshiba while managing project artifacts

Developed new HAWK Master Test plan for three project groups OEMIT, EAS, & MS Sales which resulted in better testing and results that was presented to stakeholders and management

Sr. Release Program Manager, MSIT Desktop Deployment Lifecycle Management Oct 2008 - Jun 2010

Lead dogfood programs for Windows 7, Windows Server 2008, Office 2010 deployments via Windows Delivery Services, and OS deployment methods while documenting end-to-end processes

Lead global infrastructure operations across all datacenters for OS and service packs deployments which resulted in 95% successful deployments for release milestones

Drove development of scenario based shared goals in areas of supportability, performance, security, network connectivity, hardware (OEM), and client experiences as a result, achieved better collaboration and fewer support issues for each milestone

Managed Vista Service Pack updates from Beta to RTM milestones while working on Issues, Risks, and mitigation plan for blockers

Deployed Retail Apps via SCCM to the first three MS retail stores in US - TX, CA, and WA while successfully developing an end-to-end retail deployment process for remaining retail new stores in US

Created release metrics for presentations & deployment status reports to Virtual Teams, Product Groups & IT Executive Management

Technical Release Program Manager, MSNBC - MS Joint Venture Jun 2008 - Sep 2008

Lead online content releases with build, integration engineers, and release PMs from RTI to RTW which resulted in successful code rollouts across all regions - Europe, Asia, Central America and US

Drove e-commerce services for content users in all regions • Worked efficiently with Product Dev, Test, and Web Operations for site performance related areas (page weight, IIS, core rendering services, storage, XSL, HTML, CSS, JS), stability and security

Facilitated and owned weekly RM Core team meetings, weekly MSNBC PM Meetings, and Go/No-Go meetings that resulted in resolving deployment issues faster and getting signoffs on artifacts

Program Manager, MSN QA Portal Team Feb 2008 - Jun 2008

Directed services for MSN health network in coordinating and gathering information relating to site outages from vendor teams and MSN product owners to improve the quality of the MSN online services

Drove QA projects with cross functional teams from initiation to closing for development of automation tools to report on site outages as a result to improve performance of MSN network

Developed and created bi-weekly MSN network ecosystem health reports for MSN management to analyze and report on current and upcoming site outage issues to stakeholders and management

Program Manager, MS Hardware Team - OEM Dec 2007 - Jan 2008

Managed releasing MS hardware products to OEM customers from initiation to final delivery for PC HW Accessories while improving the e-commerce shopping experience for customers on MS sites to OEMs

Coordinated work with contract manufacturers to manage engineering changes from pre-release through implementation

Contributed to BOM creations, BOM auditing, writing and implementing Engineering Change Requests (ECRs), Engineering Change Orders (ECOs) and Deviations to Model shops

Communicated effectively in gathering requirements with Interactive Design, and Document Control teams to process hardware for manufacturing factories using MS Model Shop

Drove weekly HW meetings with core team and management for product status and deliverables

Program Manager, MS Operations OEM Strategy & Planning Aug 2007 - Oct 2007

Drove MSIS projects from initiation to delivering of the product to private and government sectors via OEMs

Provided cross-team collaboration between Operations, Business Group, Service Providers, and Licensing

Managed Share Point content for MSIS project – Support guides, Delivery process guides, and Product distribution

Release Program Manager, MS Windows Media Core Services Team May 2006 - May 2007

Processed Windows Media SW for Production, Non-Production, Out-of-Band (OOB), and Spec Server releases for WMCS (Windows Media Core Services) release team using Release Compliance tools

Managed multiple high-priority requests, that requires evaluating impact to SW scheduled for release and negotiating with component teams

Drove DRM sign-offs for Win Server 2003 SP1/SP2/SP3, Vista and Longhorn QFEs/Hotfixes

Who’s Calling Inc., Kirkland, WA

Release Program Manager, IT Operations & Deployment Team Jan 2006 - Mar 2006

Authored and managed project plan, project resource coordination, drive cross-functional team deliverables, schedules, defined tasks to meet target milestones, and coordinated project tasks with owners

Effectively communicated with external vendors that supported software signaling apps from initiation through production deployment phase including installation and upgrades of new infrastructure HW at datacenters

Managed open issues/risks and worked cross-functionally to identify risks, drive contingency planning, and communicate across teams on mitigation plans

Drove weekly project status meetings with core project team and send out a concise report to management

Release Program Manager, MSN Platform Engineering Services Team Jun 2005 - Oct 2005

Managed MSN online content releases from beta to RTM phases following MSN release process

Worked effectively with Release managers, Operation Program Managers, System engineers, Feature Program Managers, and Test Managers in gathering requirements and coordination with MSN operations to publish SW

Created Share Point sites for MSN product teams with product content and services information on release process

Program Manager, MS Windows Multi-Media & Internet Services Jan 2005 - Mar 2005

Triaged Media partner bugs and escalated open or flagged issues with AMG (American Music Group) and BDS (British Data Services) until resolved

Program Manager, MSE Support Team Sep 2004 - Oct 2004

Administered, configured, implemented, and documented the pre-production servers for FastHelp access

Program Manager, MS Application Platform Team Mar 2004 - Sep 2004

Performed prod database backups to restore files to local servers for analysis and reporting to core teams

Direct Hire/FTE Roles

Software Application Developer, Engineering Services Team Jul 1998 - Oct 2002

American Data Solutions, Renton, WA

Developed and updated web-enabled database websites for company’s online travel services

Software Application Developer, Engineering Team May 1997 - Jul 1998

Cotelligent Inc. Irvine, CA

Developed web/database projects for client’s company’s websites and created sales over 6 months by 30%

Software Application Developer, Application Development Team Jan 1996 - Jul 1997

Vision Solutions Inc. Irvine, CA

Developed athletic club database products for Olympic sports event using Kanban methodology

Software Application Developer, Development Team Oct 1996 - Dec 1996

CommBase Technologies, Newport Beach, CA

Created Databases in storing data regarding company’s products, prices and sales

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