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Customer Service Test Cases

Location:
New York City, NY
Salary:
60000
Posted:
December 20, 2018

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Resume:

VAL YARASHUK

Queens, NY

718-***-****

ac70qh@r.postjobfree.com

Summary:

•Hands-on experience in testing web and mobile software applications

•Proficient in writing SQL queries to validate database records

•Working knowledge of Agile model of software development life cycle

•Develop solid test documentation including test plans, test suites, test cases

•Write easy-to-reproduce bug reports and monitor their status until satisfactory resolution

•Proficient in functional, GUI, regression, system integration, user acceptance, load, security, browser compatibility, and performance testing

•Strong team player with ability to work productively in a team as well as individually

•Ability to handle a great variety of tasks simultaneously

•Passion for software quality. Professional SQA career minded

•Strong communication with the ability to handle stressful situations

•Ability to work with minimum supervision or independently, customer service oriented

•Ability to work in a fast-paced and deadline-oriented environment

•Strong analytical, prioritizing, interpersonal, problem-solving skills

•Bilingual English/Russian

Technical Skills:

Platforms: Windows 7/Vista/XP/10, MAC OS X, Sierra, High Sierra

Mobile Platforms: iOS, Android OS, Windows Phone

Programming: HTML, CSS, SQL, Swift

Automation: Selenium WebDriver, Cucumber

Wireframe tools: Balsamiq

Virtualization: Genymotion

Networking: TCP/IP, FTP, HTTP, Internet, Intranet

Bug Tracking: Jira, Bugzilla

Browsers: Chrome, Safari, MS Internet Explorer, Mozilla Firefox

Experience:

QA/BA Analyst at Storyster, New York 04/2018 – present

Project: Develop documentation and test iOS and Web based social media platform

Responsible for developing Product Requirements Document (PRD) and Business

Requirements Document (BRD)

Responsible for creating wireframes for all screens of the website and mobile application

Work closely with the development team to make sure all the features of the application are clear

Responsible for developing a test plan

Responsible for developing test cases to cover all flows of the application

Software QA Analyst at Bematech, Bethpage, NY 01/2016 – 02/2018

Project: Tested Android and Web based POS (Point of Sale) application

•Performed Exploratory testing to get a better understanding of the application features

•Performed GUI testing in accordance with the guidelines

•Executed Build Acceptance testing to test the main flows of the application

•Ran Functional, Usability, Boundary Conditions and Regression tests in order to test the stability and usability of the software application under test

•Participated in development of the new features of the application for United States and Latin American markets

•Conducted Localization testing

•Analyzed software failures, made them reproducible, reported bugs via Jira bug trucking system

•Followed up with the reported bugs made sure they were fixed

•Examined application requirements, developed test cases for Functional and Regression testing of the application

•Utilized Genymotion to test builds on various supported Android devices

•Wrote and executed SQL statements to validate database records

•Developed PRD and BRD for the future releases and worked closely with the development team to make sure all the details of the new features are clear

•Participated in the weekly meetings discussing issues and goals of an ongoing project, as well as findings, defect fixes, latest builds

Software QA Tester at LA Software Testing, New York

Project: Tested mobile game on Android and iOS platforms 08/2015 - 12/2015

•Created detailed test cases for Functional, Regression, and Release acceptance testing

•Performed GUI, Functional, Usability, Boundary and Regression tests

•Responsible for verifying fixed bugs in new releases

•Worked closely with QA manager, developers, and project manager to ensure software testing procedures were implemented appropriately

Project: Tested web-enabled professional grade photo sharing application 04/2015 - 08/2015

•Analyzed business and technical requirements such as use cases, PRD, BRD, functional specification and suggested numerous improvements to the list of product features

•Utilized black box testing methodology. Wrote and executed SQL statements to validate database records

•Executed test cases manually and assisted in automated testing using Selenium

•Provided thorough testing of WEB forms including happy path, positive and negative testing, valid/invalid inputs, required fields, etc.

•Developed test cases for functional and regression testing of the application

Project: Tested video hosting and editing application (similar to Youtube) 01/2015 - 04/2015

•Analyzed business requirements and suggested many improvements to the product features

•Developed test cases for functional and regression testing of the application

•Tested many functional modules and product features in Agile environment

•Participated in cross-browser (MSIE, Firefox, Chrome, Safari) and cross-platform (Windows 7, MAC OS X)

•Conducted regression and release acceptance testing

•Executed ad hoc/structured test procedures at all the stages of development life cycle

•Analyzed software failures, made them reproducible, reported bugs via Bugzilla

Sales and Service Specialist at Bank of America, Brooklyn, NY 10/2010 – 01/2015

•Provided sales and service support to banking center customers and handle service requests and problem resolution

•Greeted customers in a courteous, friendly, and professional manner; listen attentively to customer needs and concerns and refer customers to appropriate bank associates

•Provided the clients with information on bank’s services and products; open new accounts and handle account maintenance; upload account details on the computer; process credit lines and provide information regarding safe deposits and vaults

•Processed wire transfers to and from accounts for multiple clients

•Maintained the ATM; implemented the branch cash journal to determine trends associated with branch cash needs to monitor and maintain branch limits

•Opened and closed the branch; maintained the vault and associated security procedures

•Kept abreast of new client products and services

•Trained recently hired bank tellers; supervised the teller line

Bank Teller at Bank of America, Brooklyn, NY 11/2009 – 10/2010

•Provided excellent client services and maintained customer satisfaction by processing different types of transactions: deposits, withdrawals, payments and cash advance

Education and Trainings:

Portnov Computer School 2014

Software Quality Assurance training

State University, Minsk, Belarus 2001 - 2006

Master’s degree in World Economics

REFERENCES AVAILABLE UPON REQUEST



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