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Active Directory Engineer

Detroit, Michigan, United States
December 20, 2018

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Anton Facen

***** ***** *******, ******** *****

313-***-****/ 313-***-****

Professional experience

I have three solid years of professional Help Desk/ Network support experience in both a private IT consulting firm settings and corporate setting. In addition to his job experience I have completed a B.S. degree in Computer Science. I have experience working with the following.

Providing hardware, software, and network problem diagnosis

Finding resolutions via telephone, email, or chat for customer's end users

Responding to technical help tickets

Experience in installing, modifying, and repairing computer hardware and software remotely

Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems, Microsoft office 365 & CRM

Application Testing

Secure remote access, Application support and troubleshooting

Experience with SCCM

Disaster recovery



Colorado Technical University Bachelors of Science June 2018 Network management Online

ITT Technical Institute December 2015

Associate of Applied Science Dearborn, MI Network Systems Administration

Henry Ford Community College December 2012 Associate in Applied Science Dearborn, MI.

Energy Technology/ Alternative Energy

Certificates and Honors National Technical Honor Society December 2015

Skills and Qualifications

•Active Directory 2yr.+

•Microsoft Server OS

•Trace Route operations

•Microsoft (Suite)5yr.+

•Excel 5yr.+

•SharePoint 6mo.+

•SQL 1yr+

•Html 3mo.+


•Database 1mo.+

•Quality Control


•Labtech 6mo.+


•CSS 3 mo. +


Employment Experience

Bartech Managed Services Southfield, MI. Blue Cross Blue Shield( Contractor) 11/05/18- Current Move and Restacking Program Relocation Customer support

Blue Cross Blue Shield of Michigan Detroit, MI. Client Engineering (Intern) 6/21/16-12/29/17 QA Testing Application UAT Application Publishing /Documentation Disaster Recovery Testing Load Images Incident Queue Management Application Deployment Down load applications using SCCM Set up virtual machines (VMware) load operating system on VMware and vSphere machines


SEEL LLC. Detroit, MI.

System Support Technician 7/01/15-2/26/16

Managed inventory in SharePoint

Assisted with 2012 R2 server configuration

Managed permissions and password’s for employees in Active Directory

Installed hardware and software for users Windows operating systems installation Windows operating systems upgrades Security updates Map network drives Setup wireless access points Setup VOIP Printer support VPN setup Setup/manage email accounts Assist with firewall setup

ITT Technical Institute Dearborn, MI.

Student Support Technician 9/14/14-12/01/15

Assist students with passwords

Maintain computer labs and classrooms Imaged computers in lads/ rejoined them to Domain

Minacs Southfield, MI.

Technical phone support 11/24/14-1/25/15

Troubles shoot iOS devices (iPhones, iPads and iPods)

Used remote access tools to direct customer’s on their computer screen Assisted customers with restore and reset steps



Contact info



Earl Robinson, PhD


President, Powerbase

Former Instructor

Todd Terteling


Client Engineer

Former Co-Worker

Don Clark


IT Manager

Former Supervisor

Contact this candidate