ISI TELEMANAGEMENT SOLUTIONS, LLC, Scrum Master - 08/16 to 06/18

Certified Scrum Master designation in August of 2016

Facilitate Scrum Framework for three teams, converting a .Net Call Accounting application to a web based and mobile HTML5

oDaily stand-up meetings

oReview Meetings

oRetrospective Meetings

oPlanning Meetings

Transitioned three development teams from use of Waterfall to Agile Scrum framework

Transitioned a development team from the use of Waterfall to Scrumban framework for maintenance

Encouraged and trained teams

oStory Writing

oCollaboration and honest communication

oRetrospective meetings using activities to drive home specific points and continuous improvement

oSprint 0 Concept

Ensured Agile/Scrum concepts and principles are adhered to using the Agile Manifesto as a guide

Recommended coding change to in-house bug tracking software, adapting it to the Scrum framework

Continuing Scrum Master Education in order to receive CSP, Certified Scrum Professional designation

Incorporated use of Cisco Webex for use with remote team members or stakeholders

Configured Life Cycle by Version One, a software tracking and backlog management system, for both the Scrum and Scrumban teams. This involved exporting the backlogs from our old system and importing into Version One, setting up all users and teams, and training the team members and product owner on the use of the new software. Also trained customer service department in opening new defects.

ISI TELEMANAGEMENT SOLUTIONS, INC., Manager Quality Assurance - 02/09 to 08/16

Promoted to Manager of Quality Assurance

Manage team of five Quality Assurance Analysts, including hiring, annual reviews, training and project coordination

Project estimations and resource estimations on future projects

Involved in complete SDLC of Call Accounting product: development, testing, and release

Specification reviews with Product Management and Development teams

Coordinate projects among staff in order to meet or beat scheduled deadlines

Manage service releases and product releases to internal and external customers

Implemented use of Hyper-V within the department, reducing time needed for backup/restores of test images from hours to minutes

Implemented use of OnTestPad software for the building of test plans and test cases

ISI TELEMANAGEMENT SOLUTIONS, INC., Test Engineer/Team Leader - 01/00 to 02/09

Designed Unit and System level test plans for Call Accounting Management Software on web and Client/Server installations

Validation and verification of each unit module completed by developers

Review and track Engineering incidents as they pertain to testing and verification of product

Create and distribute service releases to internal and external customers in a timely manner

Ensure timely test and release of custom program change requests by clients

Use SQL Query language to verify accuracy of data test results

Reduced software release time by six weeks by changing reducing the number of build requests for entire product down to two

Increased accuracy of released software by researching past problems and verifying current software against them

Reduced time required for customer reported problems to be verified and released by initiating the use of Ghost, Acronis and Windows Hyper-V software to keep various test environments, reducing the necessity of creating them from scratch

EDUCATION: Intro to Telecommunications and Relational Databases courses. Roosevelt University (Arlington Heights, IL)

Associate of Science in Data Processing, Triton College (River Grove, IL)

Liberal Arts Program - Northeastern Illinois University (Chicago, IL)

Courses: Scrum Master Certification, Advanced Scrum Master – Become a Servant Leader, TestComplete, SQL Server Administration, Upgrade, Repair, Maintenance and Troubleshooting of Personal Computers, Vines Basic Administration, dBASE III with Adam Greene, Lotus Complete, VS/VM Administration, VS Advanced Administration, JCL for TSO, VS System Operations, Interactive VS COBOL Program Development, VS Programmers Introduction, Procedure Language (Wang).

Memberships: Scrum Alliance Organization

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