Sally Day

***Williamsbury Dr., Apt *** 248-***-****

Waterford, MI 48328 Email: ac70i9@r.postjobfree.com

SUMMARY

Experienced Escrow Title Closer, and Processor, for both residential and commercial mortgage loans. Experienced mortgage processor, and closer for commercial and residential loans. I have a solid financial background and knowledgeable on escrow and bank policies and procedures. Detail oriented professional with over twenty-five years of banking experience and real estate closings. Proficiency in providing excellent customer service, resulting with satisfied clients.

I started out as a Teller and worked my way up in the branches to teller supervisor, loan officer and Branch Manager. I have a passion for real estate and helping clients attain home ownership.

Experience:

Speedy Title & Escrow 06/2018-08/2018

17000 17 Mile Rd., Ste 200

Sterling Heights, MI 48038

Title Processor & Closer

•Clear any title exceptions, prior to closing, to verify we have clear title after all recording per title guidelines.

•Request payoff letters, water/sewer and verify property tax information payments due, per file and update Closing disclosure as needed.

•Work up CD, closing protection letters, and settlement statements, according to TRID guidelines, close real estate transaction with clients, and post close file.

•Give excellent and professional customer service, work closely with lenders, realtors, and all third party affiliated with the real estate transactions.

•Easily able to multi task, proficient on Ramquest, Title Soft, Fast, Title Express, and on the internet to complete all documents required for closing the real estate transaction, and easily learn new software programs.

•Post close file and mail out payoff letters, and overnight lenders closing package.

First Title & Escrow, Inc. 10/2017- 3/2018

4038 Telegraph Rd., Ste 205

Bloomfield Hills, MI

Title Processor

•Review title commitment; clear any exceptions prior to close. Request any entity documents, required for closing. Process and order payoffs, water/sewer and property taxes payments due. Work closely with lenders, realtors, clients, attorneys, and third parties affiliated with closing.

•Prepare closing disclosures according to TRID guidelines. Prepare alta closing statements, and title disclosures.

•Process purchase and refinance mortgage closing for Michigan and several

states.

•Coordinate and schedule closing, give excellent communication and customer service.

•Give excellent and professional customer service, work closely with lenders, realtors, buyers, and sellers, and all third party affiliated with the real estate transaction.

•Easily able to multi task, work with high volume, and stressful work environment. Experienced on Fast, Title Soft, Title Express, Mortgage Builder, Encompass software, proficient on Internet and easily learn new software programs.

Best Homes Title Agency, LLC 7/2017-10/2017

38850 Van Dyke

Sterling Heights, MI 48312

Title Processor

•Clear any title exceptions, prior to closing, to verify we have clear title,

and prepare pre CD, Closing Protection Letters, for lenders.

•Request payoff letters, water invoices, verify property tax information, and prepare

closing disclosures according to TRID guidelines. Prepare Alta closing statements, deeds, and title disclosures.

•Give excellent and professional customer service, work closely with lenders, realtors, buyers, and sellers, and all third party affiliated with the real estate transaction.

•Easily able to multi task, work with high volume, and remain calm in stressful situations.

Title Express 8/2016-3/2017

2730 Union Lake Rd

Commerce, MI 48382

Customer Service Representative/Pre-Processor/Closer

•Review title commitment; clear any exceptions prior to close. Request any entity documents, required for closing. Process and order payoffs, water/sewer and other invoices as required per file.

•Work closely with real estate agents, lenders, buyer/seller, and third party associated with closing.

•Give excellent customer service, and answer phone lines, and assist pending and potential new clients, answering any questions, and give status to pending file.

•Coordinate and schedule closing, excellent communication and customer service skills.

•Easily able to multi task, work with high volume, and stressful work environment. Experienced on fast software, proficient on Internet and other software programs.

•Work up CD, Closing Protection Letters, and settlement statements, according to TRID guidelines, close real estate transaction with clients, and post close file.

•Disburse water and occupancy escrows on file, and verify for accuracy.

Star Title Agency, LLC 3/2016-8/2016

4555 Wilson Ave., Ste 3A

Grandville, MI 49418

Escrow Officer

•Review title commitment; clear any exceptions prior to close. Request any entity documents, required for closing. Order payoffs, water and other invoices as required per file.

•Coordinate and schedule closing, give excellent communication and customer service.

•Easily able to multi task, work with high volume, and stressful work environment. Experienced on fast software, proficient on Internet and other software programs.

•Work up CD, closing protection letters, and settlement statements, according to TRID guidelines, close real estate transaction with clients, disburse funds.

Amerifirst Financial Corporation 2/2015-11/2015

940 Trade Center Way, Ste 400

Kalamazoo, MI 49002

Mortgage Closer

•Review title commitment; clear any exceptions prior to close. Request any entity documents, required for closing. Process and order payoffs, water and other invoices as required per file.

•Work closely with real estate agents, lenders, buyer/seller, and third party associated with closing.

•Coordinate and schedule closing, excellent communication and customer service skills.

•Easily able to multi task, work with high volume, and stressful work environment. Experienced on Mortgage Builder, and Encompass software..

•Prepare closing disclosure, Closing Protection Letters, and alta statements, according to TRID guidelines.

Fifth Third Bank 5/2009-7/2014

1850 East Paris

Grand Rapids, Michigan 49546

Loan Closing Specialist II-Business Banking/Commercial Loan Dept.

•Order and review title commitments/searches/endorsements, and loan policies. Order and review UCC searches, flood reports, and pull business entity articles, good standings with the state website, Partnership, and Limited Liability Corporate Legal documents.

•Set up and complete loan files in AFD computer customer file folders.

•Complete all due diligence for commercial and residential loan files.

•Experienced on bank computer software and easily navigate to complete loan process from beginning application to the closing table.

•Prepare Letters of Credit

•Experienced loan processor, and closer for commercial and residential loans.

•Professional and knowledgeable on bank policies and procedures.

•Give quality service to customers, lenders and third parties throughout the loan process.

•Complete electronic checklist in customer’s file and update throughout the loan process.

Hettinger & Hettinger Law P.C. 1/2008-12/2008

200 Admiral Avenue

Portage, MI 49002

Administration Assistant Specialist for Social Security Disability

•Type Professional letters and correspondence

•Customer Files on Microsoft Word, Excel

•Order medical records

•Answer multi phone lines

•Quick Books, Pay Roll, Pay Vendors

•Work with Social Security and Physician Offices for Medical Records on disability cases and prepare for court cases.

•Prepare data entry files for every client on Microsoft Word, and update as needed.

Chico’s FAS, Inc. 10/2007-06/2007

6650 S. Westnedge Ave

Portage, MI 49024

Sales Associate

Promotes customer service by greeting customers and assisting the inquiries in a professional timely manner.

Participates in and facilitates visual directives in updating store sets and merchandise replenishment.

Builds relationships with customers and assists with wardrobing, and following up with clients, after the sale.

Knowledgeable on computer system and ringing merchandise and ordering wardrobe pieces for clientele as requested.

Meets and exceeds customer service and sales goals provided by Chicos.

Other duties as assigned and clean up after store closes.

1st Source Bank 7/2006-11/2007

555 W. Crosstown Parkway

Kalamazoo, MI 49008

Assistant to Bank President-Kalamazoo Office

•Report to regional president.

•20 years of banking and lending experience.

•Prepare reports on Excel and Microsoft Word.

•Process new loan applications, for residential and commercial mortgages, equity lines of credit and auto and CD loans, and complete all due diligence on each file.

•Open all types of accounts for clients, and cross-sell bank products that would benefit each customer’s needs.

•Coordinate networking events.

•Give excellent customer service and handle customer complaints.

•Member of the Ambassador Committee, for the Kalamazoo Chamber of Commerce and Membership Chair for Kalamazoo Network.

•Assist client’s attaining their financial goals.

Meridian Title Corporation 6/2004-7/2006

3200 S. Westnedge Ave.

Kalamazoo, MI 49008

Escrow Closer/Account Manager

•Process title orders, coordinate and close real estate closings from start to finish.

•Market potential real estate offices and lenders for future business.

•Take part in networking groups: GKAR, Chamber of Commerce (Ambassador Committee) Builder Association, and Kalamazoo Network Group.

•Prepare short form and owners polices.

•Work with realtors and lenders in the process before closings take place.

•Multi task, and give excellent customer service to clients.

Standard Federal Bank 12/1987-5/2004

225 Drake Rd.

Kalamazoo, MI 49009

Assistant Branch Manager / Mortgage Loan Originator

•Coached and managed branch employees and presented staff meetings.

•Present daily meetings regarding goals, and any updates on new banking prodcedures.

•Train and coach new hires in mortgage and banking products.

•Audit tellers and vault under dual control.

•Resolved customer complaints, and helped customers with any banking items.

•Prepare weekly reports on excel for mortgage goals.

•Open accounts and take loan applications, process, and close with customers.

•Prepare semi-annual and annual performance reviews.

•Approved employee time cards.

•Give excellent customer service, and help customers with financial questions and goals.

.

Contact this candidate