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Project Manager Technical

Raleigh, North Carolina, United States
December 19, 2018

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David Clowers

**** ***** **** ******* ** *****




To secure a position where an array of diverse technical skills, leadership qualities, project management, business analyst and QA experience, combined with a history of excellent performance, will be valued and instrumental in producing quality technical solutions. Profile

Versatile contender with proven technical and analytical skills. Proficient in understanding and creating technical documentation for client user requirements, initial system design, post-production maintenance and end-user instruction. Experience supporting project implementation and coordination for client groups of diverse sizes, from smaller business-to-business endeavors to more involved, lucrative client contracts. Thrives in a deadline- driven environment where prioritizing and organizational skills are required. Strong written and oral communication skills, combined with a desire to exceed the expectations of both internal and external clients. Skills

Experience writing highly technical design documentation for the purpose of building systems to meet client user requirements/proposals, as well as creating end-user documentation for instructional purposes

Excellent technical aptitude combined with ability to provide clarification and direction for non-technical personnel both internally and externally

Proven ability to function in multiple capacities within system design/analysis (both implementation and maintenance), including technical design, project management and system troubleshooting

Extensive knowledge and experience in QA, including creating, reviewing and executing test scripts, tool qualification and creation and review of critical validation documents (V&V plans, summary reports, etc.)

Fundamental understanding of C, C++, Java, Jupyter, Python, R, Visual Basic, HTML, XML and JavaScript

Frequent use of SQL, PSQL, DB2 and other relational databases to update, manage, query and troubleshoot databases

Working knowledge of HL7, FHIR, Hadoop, HDFS, HBase, NoSQL, Hive, Ambari, Spark, big data, Tableau, machine learning, Unix/Linux command-line prompt, REST, APIs (Postman and cURL), ETL, data marts and Cloud infrastructure

Experience working in both Agile and Waterfall methodologies

Understanding of critical healthcare regulations such as HIPAA, GDPR, data de-identification and GxP

Excellent working knowledge of computer hardware, capable of quickly adapting to new software/tools

Experience in managing project timelines, resourcing and working within approved costs/budgets

Exceptional written and oral communication skills, ability to work well both independently and as part of a team

Accustomed to ensuring designs/documents are in line with compliance regulations, WPs and SOPs Education

University of North Carolina at Wilmington

Bachelor of Arts in Technical Writing/English, Certification in Technical Writing

Concentration in professional, technical and business writing, document design

UNCW Dean’s List, Chancellor’s Achievement Award, CRLA Certified Tutor (college level) Professional Experience

IBM Watson Platform for Health/Advanced Clinical 847-***-**** Durham NC IT Team Lead, QA Test Specialist August 2016 - May 2018

Contracted via Advanced Clinical to provide QA services to IBM’s cutting-edge Watson Platform for Health

Functioned in a leadership role for several test groups

Use of FHIR data ingestion, HDFS/HBase, DB2, APIs, relational data, big data and data analytics via Jupyter, Python and R

Assisted with tools qualification and testing

Liaised with compliance to confirm testing met solution requirements, as well as meeting HIPAA and Part 11 regulations

Performed functional and intended use verification and validation

Liaised with design, development, compliance and regulatory groups to ensure delivery of quality products

Heavily involved in technical troubleshooting of all parts of the solution Worldwide Clinical Trials 919-***-**** Morrisville NC IxRS Technical Consultant, IVRS Support Manager, IVRS Technical Support March 2012 - July 2016

Created, updated and reviewed technical system design documents and specifications

Liaised with project managers and directly with client teams to review and develop user requirements to match desired outcome according to project-specific protocols

Oversaw and participated in validation, including full responsibility for writing test scripts and partial responsibility for executing test scripts, as well as providing support during client testing

Worked within a specialized team to design systems using configurable and custom-coded components

Heavily involved in database administration, including retrieval of data required for trouble-shooting, running update scripts and writing on-the-fly queries

Oversaw and supported all tasks required for getting systems live, including project management, programming, validation and quality assurance, as well as fielding questions from multiple departments

Provided full support for amendments to live systems, including design, development and testing

Ensured completion and accuracy of documentation submitted for quality review, support QC process ICON Clinical Research 919-***-**** Durham NC

Business Analyst, Project Manager ITG January 2008 - February 2012

Worked within a focused team to provide the innovative design solution for a cutting edge IVR/IWR configurable system for the division’s most lucrative client

Created, updated, reviewed and audited both internal and external documentation, such as design flows, technical specifications and compliance-required deliverables, while ensuring adherence to strict compliance standards in conjunction with internal WPs and SOPs

Oversaw tasks delegated to various internal groups, such as programming, validation and compliance, worked directly with these departments and clients to field questions, ensure timely completion of deliverables and provide viable solutions to global and specific project-related issues

Lead front to develop and streamline client-specific process for configurable system vox files, including writing queries, coordinating translation efforts and working directly with third-party client reviewers to ensure delivery of accurate voice files and user materials in an array of languages

Designed templates for client user materials which were used globally within the company

As a subject matter expert, created training manuals for internal use on various technical topics

Lead meetings, performed client presentations and participated in investigator meetings

Coordinated projects, tracked and communicated progress and adhered to timelines and budgets

Received highest possible annual review score for multiple years inclusive, received ICOStar award

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