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Manager Case

Location:
Glendale, Arizona, United States
Posted:
December 19, 2018

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Resume:

BRANDON RICKER

***** *. ***** **, ********, AZ., 85338 602-***-****

ac70fv@r.postjobfree.com

I’m a dedicated employee, just as I am a dedicated father and partner. I’m observant of details to maximize effort for more proficient time on tasks. I aspire to be a leader and I am a team member. A career goal, is to become a Writer/Journalist.

EXPERIENCE

01/05/2015 – 10/21/2017

CASE MANAGER, Ttec

CSR/Call center: Documented Customer concerns with the client product, provided information on the client product, provided assistance with client product (steps to receive warranty coverage, if applicable after dealership inspection). Escalated Customer concerns to Regional office for further assistance if provided resolution was not to Customer satisfaction. Provided assistance/trouble shooting on Customer tech-pack account, with additional assistance on Audio/Entertainment/Navigation systems for Client product. Documented Research tickets, to escalate account and product tech concerns to Client Research team.

04/21/2018 – 11/27/2018

CONTENT MEDIATOR, Cognizant

Assisted with Tech solutions content moderation pre Client polices and guidelines. Viewed images, texts, and videos content and assisted with removal/approval of content pre Client polices and guidelines. Escalated any immediate red flag concerns, per Client polices and guidelines.

EDUCATION

03/2013

GED, Rio Salado CC

Completed the GED with 4.0 grade average, to move on to higher education with Estrealla Mountain CC.

08/2013 – 06/2014

PERFORMING ARTS/JOURNALISM, Estrella Mountain CC

Attended CC and obtained 21-24 credits towards a Performing Arts degree and a Journalism certification.

SKILLS

Proficient in Mircosoft Word, Excel, Office.

Public Speaking

Attention to detail, polices, and guidelines.

Able to excel under stressful/high tension situations.

ACTIVITIES

I aspire to become a better member of the community I live in. While attending Estrella Mountain CC, I participated in Leader Shape. A week long seminar built towards building team skills, leader ship skills, and comradery. In my spare time, I write scripts and short stories. I’m a dedicated Partner and a Father and family comes first when any major decisions are made in my life. I use my strengths as a Partner and Father towards my Work and in my Education and to my Future Career. I meditate and do yoga, for spiritual enlightenment.



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