Kevin L. Johnson

*** ******* ***** ********, ** – 30062 – 770-***-**** – ac70f7@r.postjobfree.com – LinkedIn www.linkedin.com/in/kevin-johnson-b0b894113

Network Engineer

Network Device Management - Project Management

Routing & Switching

Application Testing

Network Troubleshooting

Preventative Maintenance

Cross-Team Collaboration

System Testing & Reporting

Problem Resolution

Server Optimization

Quality Assurance

Problem Solver and highly adaptable professional with extensive experience analyzing, evaluating, and developing network systems aimed at enhancing efficiency.

Skilled in training team members and collaborating with external stakeholders for project completion. Track record of success.

Expert troubleshooter continually determined to identify, isolate and resolve network issues.

Strong understanding and comfort within Cisco environments.

Accomplished communicator skilled in customer satisfaction and building relationships across functions to drive strategic operations and solutions.

CAREER ACCOMPLISHMENTS

Diligent performer, adheres to guidelines and procedures, delivering process improvement and effective management of workload.

Completed work with over 100 IWOS in a short period of time, displaying extensive knowledge and experience in networking.

Role model among peers, effectively leading and serving as a Subject Matter Expert (SME) and Project Lead.

Delivered elite service through problem assessment, prompt resolution of corrective actions, and comprehensive development.

Managed network infrastructure by utilizing in-depth experience with Cisco/ALU routers to improve processes.

Revitalized system management processes using automation tools and programming.

PROFESSIONAL EXPERIENCE

AT&T Atlanta, GA 2016-2018(October)

SR Specialist-Network Support

Technical Scope: Cisco, OSPF/BGP, VLAN, MPLS, Juniper M, Juniper MX

Principal strategist and analyst of circuits and networking operations; visionary for problem solving, network design, and IP principles. Complete network device management by directing complex projects including troubleshooting assignments, IP networks, and supporting systems with Fast Ethernet to 100Gig and Cisco routers and switches (CRS, GSR, 76xx). Strategize daily operations through automation optimization and programming for proactive reporting. Manage configurations with routers in Juniper M and MX series and OSPF/BGP routing protocols. Identify system and network vulnerabilities, utilizing created built scripts to deploy upgrades for network solutions.

Project Management: Integral participant in troubleshooting of complex network systems including VLAN design, MPLS on LP switched networks, applications, and programs; delivering solutions for improvement.

Systems Administration: Mindset for reviewing SMOPs in which incorrect values, router names, and IP addresses on 10 IGHLs were detected and all corrected promptly for process enhancement.

. . . continues. . .

AT&T Atlanta, GA 2012-2016

Specialist, Network Control (NOC)

From a 24/7 NOC, administered remote monitoring of Radio Access Network (RAN), Base Transceiver Station (BTS), Base Station Controller (BSC), Radio Network Controller (RNC), NodeB, Smart Integrated Access Device (SIAD) Router, and eNodeB. Created and integrated outage reports and tickets through Remedy and Net Cool systems to monitor alarms and issues within the network. Collaborated with external organizations such as Telco, Ethernet Reliability, National Dispatch Center (NDC), Force Switch, Verizon Wireless, and CenturyLink to resolve high level tickets. Communicated directly with Network Operation Centers and service areas to identify circuit problems and restore network activity. Trained Tier 1 technicians, introducing comprehension for modern technologies and managing network issues.

Operations Management: Evaluated network infrastructure, applying experience with Cisco/ALU routers, including ALU SIAD, MSC, SGSN, GGSN, RNC, NodeB, and eNodeB to improve processes.

Systems Administration: Provided Tier 1 support for Long Term Evolution (LTE) Alcatel Lucent (ALU), Siemens, and Nokia technologies, utilizing ATM & IP protocols.

AT&T Atlanta, GA 2000-2011

Senior Network Specialist

Supervised and determined critical networking issues by partnering with Ericsson, AT&T Engineering, Product Realization/ATS, Switch Vendors, HLR Support, Customer Care, and Sales Channels. Spearheaded Prepaid Production Support Team/GoPhone, working with team members, SwitchControl, Atlas, CSI, Payment Broker, IDB, and Ericsson to complete system analysis, process management, proactive reports and monitoring, and implementing the best method for solving problems. Oversaw network group authentication including reported data and field maps, ensuring AT&T requirements and guidelines were met and proper documentation was completed.

Server Support: Executed operations to update LAC/cellids, NPA/NXX, LRNs, Switches, E164s, IP addresses and VM pilot numbers for Prepaid/GoPhone platform.

Operations Management: Wrote SOPs and guidelines for department; completed audits of billing system and maintain operations throughout Prepaid/GoPhone project.

TECHNICAL EXPERTISE

Protocols:

WAN/LAN, IMS, SS7, VLANs, VTP, TCP/IP, VOIP, RIP, EIGRP, OSPF, Frame-Relay, ATM, MPLS, HLR/HSS, CCN, SQL, SNAP, SOA, LERG, T1’s, OPUS.

Operating Systems / Software:

Camel Services, Session Trace, Telegence, Business Objects, Snooper, Point of Sale (POS), Radar, Call Testing, SwitchControl, Microsoft Office, SharePoint, Billing Systems.

Hardware:

Cisco, Juniper and ALU Routers and Switches, Atlas.

EDUCATION AND CERTIFICATIONS

Marshall University, Huntington, West Virginia

Bachelor of Science, Business Administration

Kappa Alpha Psi.Inc

Certifications

JNCIA-Junos JNCIS-ENT Certification (CCNA) Cisco Certified Network Associate

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