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Office Active Directory

Alpharetta, Georgia, United States
December 19, 2018

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Tai Toson

** ******** ** **, *******, GA *****404-***-**** •

Professional Summary

IT professional with experience managing server infrastructures and data-center operations across multiple platforms. Extensive hands-on experience with all Microsoft Windows platforms, and most associated applications software products. Passionate, dedicated, with a record of project delivery, creative problem solving, and strategic and tactical insight.. Expertise in maintaining a professional attitude in a high paced and demanding work environment. Organized, detail-oriented and dependable. Excellent communication and decision-making skills with four years of Military service.


Windows & Mac

ESXI 5.5 Hypervisor/VMware

Windows Active Directory

Windows PowerShell

Group Policy

Exchange Server

DNS Management

LAN/WAN Technologies

Data backup and recovery

System Upgrades

Office 365



LAN/WAN & Wireless Technologies

Professional Experience

Office 365 Concierge Ambassador Support Engineer


7/2018 to current

Advanced knowledge and in-depth understanding of Microsoft Office 365 services and applications

Provide technical guidance for migration, configuration and deployment of Office 365 in both Hybrid and On Prem environments

Management of Office 365 users, groups, and licenses

Analyze and resolve technical issues related to Exchange 2016/2010/2007, Office 365, Exchange Online, Skype for Business Online, and associated supporting infrastructure.

Automated and executed Office 365 procedures utilizing Windows PowerShell.

Administered and supported Office 365 and MS Exchange policies.

Expertise in handling mail routing and mail-flow related issues

Systems Engineer Autotrader – Atlanta GA 11/2015 to 6/2018

Experience supporting Office 365 environments, Azure AD, Exchange Online, Skype for Business, Productivity Apps, SharePoint Online, etc.

Assisted with Enterprise O365 Migration/Deployment in Hybrid environment

Provided day-to-day Tier III level engineering support and troubleshooting for Exchange 2003, Exchange 2007 and Exchange 2010 messaging environments

Worked closely with cross function teams to facilitate collaborative resolution of issues related to Exchange 2007/2010, Office 365, Exchange Online, Skype for Business Online, and associated supporting infrastructure.

Managed MS Exchange servers, AD applications and public folders.

Automated and executed Office 365 procedures utilizing Windows PowerShell.

Created training documentation and conducts training sessions for Tier I and Tier II technical support personnel

Daily use of PowerShell to perform various operational tasks for maintaining Exchange and Active Directory such as reporting and administration in the O365 tenant

Information Systems Engineer Weissman, Nowack, Curry & Wilco – Atlanta GA 08/2015 to 10/2015

Maintained a virtual infrastructure hosting a range of systems including but not limited to Windows 2003, Windows 2008 R2, and Windows 2012, Servers RedHat Enterprise Linux, MS SQL Servers, MS Exchange Servers, MS AD Services Servers. Servers being mostly hosted on the ESXI 5.1 hypervisor.

Supported 200+ users in VMware VDI environment

Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS.

Maintained and managed Cyberoam firewall

Administered and supported LAN, WAN printers, and print servers

Configured and maintained Apache Web server

Systems Administrator Clickfox Inc. – Atlanta, GA 01/2011 to 03/2015

Day-to-day support on Windows Server 2008 and network infrastructure

Installed and configured Active Directory Domain Controllers

Participated in complete system builds, upgrades, migrations, and patch management

Provided support to 200+ end users on multiple platforms including but not limited to Windows XP, Vista, Windows 7, Windows 8.x and Mac OSX 10.x, and Linux

Provided end user support for Microsoft Office and Office for Mac

Provided support of PDA’s including Blackberry, iPad, iPhone, Windows, and Android phones.

Was main point of contact for CEO and executives on critical technical support issues.

Managed relationships with third-party vendors and contractors including Microsoft, RIM, Dell, IBM and Lenovo.

Built deployed and Maintained Blackberry Enterprise server 5.x and supported 200 +users

Effectively migrated company from Exchange 2003 to Exchange 2010 to Office 365

Administered Office 365 with unified communications including Exchange 365, Lync and Microsoft SharePoint

Supervised relocation of network infrastructure for Atlanta office.

Jr Systems Administrator Clickfox Inc – Atlanta, GA 06/2005 to 12/2010

Provided support to 200+ end users relating to hardware and software, computer applications, LAN components and peripherals

LAN Administration: added users; printers; removed users; controlling access right list

Assisted with testing new applications prior to production release.

Diagnosed and resolved Priority1and 2 problems and system outages.

Extensive experience managing DNS DHCP


Certification: Network Engineering and Management Computer Learning Center – Marietta, GA May-November 1999

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