Tai Toson
** ******** ** **, *******, GA ***** • 404-***-**** • ac70d0@r.postjobfree.com
Professional Summary
IT professional with experience managing server infrastructures and data-center operations across multiple platforms. Extensive hands-on experience with all Microsoft Windows platforms, and most associated applications software products. Passionate, dedicated, with a record of project delivery, creative problem solving, and strategic and tactical insight.. Expertise in maintaining a professional attitude in a high paced and demanding work environment. Organized, detail-oriented and dependable. Excellent communication and decision-making skills with four years of Military service.
Skills
Windows & Mac
ESXI 5.5 Hypervisor/VMware
Windows Active Directory
Windows PowerShell
Group Policy
Exchange Server
DNS Management
LAN/WAN Technologies
Data backup and recovery
System Upgrades
Office 365
ServiceNow
Splunk
LAN/WAN & Wireless Technologies
Professional Experience
Office 365 Concierge Ambassador Support Engineer
Experis
7/2018 to current
Advanced knowledge and in-depth understanding of Microsoft Office 365 services and applications
Provide technical guidance for migration, configuration and deployment of Office 365 in both Hybrid and On Prem environments
Management of Office 365 users, groups, and licenses
Analyze and resolve technical issues related to Exchange 2016/2010/2007, Office 365, Exchange Online, Skype for Business Online, and associated supporting infrastructure.
Automated and executed Office 365 procedures utilizing Windows PowerShell.
Administered and supported Office 365 and MS Exchange policies.
Expertise in handling mail routing and mail-flow related issues
Systems Engineer Autotrader – Atlanta GA 11/2015 to 6/2018
Experience supporting Office 365 environments, Azure AD, Exchange Online, Skype for Business, Productivity Apps, SharePoint Online, etc.
Assisted with Enterprise O365 Migration/Deployment in Hybrid environment
Provided day-to-day Tier III level engineering support and troubleshooting for Exchange 2003, Exchange 2007 and Exchange 2010 messaging environments
Worked closely with cross function teams to facilitate collaborative resolution of issues related to Exchange 2007/2010, Office 365, Exchange Online, Skype for Business Online, and associated supporting infrastructure.
Managed MS Exchange servers, AD applications and public folders.
Automated and executed Office 365 procedures utilizing Windows PowerShell.
Created training documentation and conducts training sessions for Tier I and Tier II technical support personnel
Daily use of PowerShell to perform various operational tasks for maintaining Exchange and Active Directory such as reporting and administration in the O365 tenant
Information Systems Engineer Weissman, Nowack, Curry & Wilco – Atlanta GA 08/2015 to 10/2015
Maintained a virtual infrastructure hosting a range of systems including but not limited to Windows 2003, Windows 2008 R2, and Windows 2012, Servers RedHat Enterprise Linux, MS SQL Servers, MS Exchange Servers, MS AD Services Servers. Servers being mostly hosted on the ESXI 5.1 hypervisor.
Supported 200+ users in VMware VDI environment
Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS.
Maintained and managed Cyberoam firewall
Administered and supported LAN, WAN printers, and print servers
Configured and maintained Apache Web server
Systems Administrator Clickfox Inc. – Atlanta, GA 01/2011 to 03/2015
Day-to-day support on Windows Server 2008 and network infrastructure
Installed and configured Active Directory Domain Controllers
Participated in complete system builds, upgrades, migrations, and patch management
Provided support to 200+ end users on multiple platforms including but not limited to Windows XP, Vista, Windows 7, Windows 8.x and Mac OSX 10.x, and Linux
Provided end user support for Microsoft Office and Office for Mac
Provided support of PDA’s including Blackberry, iPad, iPhone, Windows, and Android phones.
Was main point of contact for CEO and executives on critical technical support issues.
Managed relationships with third-party vendors and contractors including Microsoft, RIM, Dell, IBM and Lenovo.
Built deployed and Maintained Blackberry Enterprise server 5.x and supported 200 +users
Effectively migrated company from Exchange 2003 to Exchange 2010 to Office 365
Administered Office 365 with unified communications including Exchange 365, Lync and Microsoft SharePoint
Supervised relocation of network infrastructure for Atlanta office.
Jr Systems Administrator Clickfox Inc – Atlanta, GA 06/2005 to 12/2010
Provided support to 200+ end users relating to hardware and software, computer applications, LAN components and peripherals
LAN Administration: added users; printers; removed users; controlling access right list
Assisted with testing new applications prior to production release.
Diagnosed and resolved Priority1and 2 problems and system outages.
Extensive experience managing DNS DHCP
Education
Certification: Network Engineering and Management Computer Learning Center – Marietta, GA May-November 1999