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Customer Service Manager

Van Nuys, California, United States
December 18, 2018

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**** ******* ***. *** ***

Lake Balboa, CA *****

Cell. 818-***-****

Ewanica C Banks


The opportunity to join a progressive organization that has a need for a positive, encouraging, team player with growth and opportunities throughout the company.

September 2015 to Present

Macy’s & Bloomingdale’s Department Store Canoga Park, CA

Post-Holiday Employment Receiving Seasonal

Organized shipments for departments through out Macy’s

Organized and censor clothing shipments in Warehouse.

December 2008 to August 2012

Roth Ultimate Staffing Company-20th Century Fox Television Distribution Services. Los Angeles, CA

Accounts Payable/Accounts Receivable Coordinator Enterprise Operations Client Services

Recorded and posted accounts payable and accounts receivable entries

Responsible for modifying and ensuring correct ID codes, resolving discrepancies, making sure titles information was recorded on all invoices

Completed monthly expense reports for our department

Prepared rebills, departmental budgets, and account reconciliations/schedules

Assisted Manager with collecting and analyzing credit information of existing and potential customers.

Responsible for research documentation, and handling complex calculating invoicing, and resolving discrepancies for Technical Services Group, TV Distribution Pay TV group, which includes Pay TV, Pay per View, Video on Demand and Electronic Sell Through.

Handled Heavy filing for our department and scanning


J January 2006 to November 2008

Temporary-Global Staffing Group-Warner Bros. Entertainment, Inc. Burbank, CA

Researcher- Operations Corporate

Researched names, titles, and companies for mid-management to senior level open positions for Warner Bros Creative Recruitment team.

Handled name generation for creative positions

Sourced names for selected positions in data base

Assisted Operations department forwarding basic emails to potential candidate

August 1999 to December 2005

Warner Bros. Entertainment, Inc. Burbank, CA

Construction Representative

Processed timekeeping for all union employees

Prepared call list for the department managing season overloads

Processed New Hire paperwork for all prop makers and coordinated with the union for job duties when needed.

Researched and paid invoices data for vendors every week filling was daily

Answered heavy telephones lines daily

Coordinated all drive-ons for the department when needed

Help with Projects when requested by mangers

March 1998 to July1999 Paramount, Greeting Cards Woodland Hills, CA

Production Assistant

Responsible for ordering and all inventory merchandise for retail stores

Prepared monthly tracking for inventory

Prepared credits and closeouts

Coordinated resets for promotional projects / plan grams

Prepared special customer service orders for Party worlds

October 1990 to January 1998 Macy’s Department store Sherman Oaks, CA

Team Support Supervisor

Responsible for completing projects in a timely manner

Trained new employees with inventory procedures

Maintained and generated reports

Organized shipments for departments through out Macy’s

Responsible for staff time keeping records

Organized truck shipments in Warehouse

Education: Birmingham High School

College: Pierce Community College

Skills MS Outlook, Excel, Word, PowerPoint, Access, Tuscany, Avalon, QuickBooks, Gmail

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