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Manager Customer Service

Location:
Henderson, NV
Posted:
December 22, 2018

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Resume:

Jill M. DeSanto

*** *********** ****** 305-***-****

Las Vegas, NV 89183 ac7052@r.postjobfree.com

Objective:

To obtain a position in a high quality food and/or beverage location where I can use the skills acquired from my diverse customer service background to contribute significantly to operational efficiency & increased revenue.

Experience:

Trattoria Italia, Las Vegas, NV April 2016 – Present

Bartender/Server

-Transferred to new restaurant with same owners.

-Responsibilities include exceeding guest expectations.

-Bartended with very high volume.

-Server performing in a 10 table section.

-Established excellent rapport with returning guests requesting my section.

-Monitor inventory as well as order beer & wine weekly.

Holsteins in Cosmopolitan, Las Vegas, NV February 2015 – April 2016

Beverage Manager

-Monitored employee hours & wages.

-Managed service in dining room, lounge & bar as well as kitchen as needed.

-Monitored, inventoried & ordered liquor, beer & wine.

-Collected all server & bartender tip outs & calculated daily.

-Resolved guest issues about food and/or service as floor manager with extremely high volume.

-Recruited & hired bar staff members as well as completed bar scheduling.

-Created seasonal menus including creating new cocktails.

The Venetian & Palazzo, Las Vegas, NV April 2014 – February 2015

Bartender/Server

-Responsibilities include exceeding guest expectations.

-Bartended with very high volume.

-Bartended in 9 various bars throughout casino including service bars, champagne bars, mixology bars & lounges.

Michael’s Genuine Food & Drink, Miami, FL May 2010 – March 2014

Bartender/Server

-Responsibilities included exceeding guest expectations in a high volume, James Beard Award-winning chef owned restaurant.

-Bartended at a 13 seat bar and service bar while creating cocktails with fresh herbs and produce delivered daily.

Education:

Associate in Arts Degree, Miami Dade College, Miami, FL

Florida International University, Miami, FL



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