Customer Service Administrative Assistant

PROFESSIONAL SUMMARY:

Highly organized and detail oriented administrative support professional with over 10 years of experiences working in fast-paced and demanding health care, educational and legal environments. Strong interpersonal, and organizational skills. Flexible with the ability to multi-task and prioritize projects in a timely manner. Committed to providing superior customer service to internal and external customers through email, telephone or face-to-face meetings. Familiar with working under pressure while maintaining the highest level of quality.

HIGHLIGHTS:

Customer Service Data Entry Document Control

Organizational Skills Scheduling Written & Verbal Communication

Deadline Management Report Generation Business correspondence

PROFESSIONAL EXPERIENCE:

Waverley Surgery Center, Palo Alto, CA January 2016 – Present

Admissions Associate

Greeting visitors and answering patient inquires either in person or on the phone

Maintaining employee and visitor directories

Register patients prior to their medical procedures

Answering/redirecting incoming calls as well as keeping messages, distributing letters, packages and preparing outgoing medical records to referring physicians

At the request of management, also responsible for ad hoc duties such as printing e-documents, preparing new medical charts, scanning medical records, etc.

Stanford Hospital, Stanford, CA April 2002 – January 2016

Health Information Associate III

Provided Health Information Management Service (HIMS) to HIMS customers by combining operational expertise, computer skills, customer service, and communication skills

Handled sensitive information through each phase of the medical recordkeeping process (i.e. from Release of Information, Document Imaging to Chart Completion)

Additional tasks included the handling of a high volume of documents in a prompt and accurate manner, managing telephone calls, filing, operating scan and fax equipment, and excellent understanding of related computer software

Trained and mentored fellow staff members on how to process and import data into the Stanford Hospital electronic medical record system

Union Bank of California, Menlo Park, CA July 2001 – March 2002

Customer Service Associate

Processed customer transactions within established guidelines. Additional duties included safe deposit, merchant/vault ATM processing, and currency drop

Identified and made sales referrals

Provided support to customers in need of financial assistance

Dozier & Dozier, Attorneys at Law, Los Altos, CA March 2000 – June 2001

Administrative Assistant

Supported attorneys with their litigation work while working in a team oriented environment

Additional responsibilities included typing, file maintenance, telephone contact, and other work associated with providing quality legal service to our firm’s clients

TECHNICAL SKILLS:

MS Word 2016 MS Excel 2016 MS PowerPoint 2016

Adobe Acrobat Pro Disconnected Scanning Hyland OnBase- Epic

EDUCATION:

Foothill College, Los Altos Hills, CA. General Education from 1997 to 1999

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