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Customer Service Manager

Location:
Owings Mills, MD
Salary:
$17-$24 Per Hour
Posted:
December 21, 2018

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Resume:

Maksim Bagdasarov * Wensley Dale Court

Owings Mills, MD 21117

443-***-**** cell

ac700l@r.postjobfree.com

Professional

Skills

● Over 12 years of professional printing experience

● Extensive knowledge of printing processes, print publishing,

● Project management, electronic pre-press, quality control, proofreading production experience

● Over 12 years of proofreading experience, annotating, manipulating electronic files, color correction/color matching to proof signs, banners, displays, brochures, and pamphlets

● In-depth knowledge of PC software; Word, Excel, Outlook, Acrobat, Powerpoint

● Expert knowledge of 3d modeling and texturing software; 3D Studio Max, Zbrush, Substance Painter, Mudbox

● Skilled in the use in photo manipulation and publishing software Adobe Photoshop, and Adobe Illustrator

● Working knowledge of Indesign, Onix Printing software

● Facilitated production of printed material from beginning stages to distribution

● Served as a primary point of contact for clients and their design teams, freelancers, vendors, and suppliers

● Preflight, scanning, digital image assembly, annotating proofs and implementing revisions

● Carried out quality checks, proofreading, and implemented final revisions from clients

● Coordinated with production teams in manufacturing printed material

● Able to type 40 wpm with 97% accuracy

● Ability to work cross platform (Windows and Apple)

● Great attention to detail

● Set deadlines for production teams and clients

● Maintain delivery logs and reports

● Excellent customer service and vendor interaction

● Working knowledge of shipping software; WorldShip, ShipRush Citizenship

US Citizen; eligible to work in the United States

Education

Art Institute of Pittsburgh Pittsburgh, PA December 2004

● Media Arts and Animation, Bachelor of Science

Studied 3d modeling, texturing, and animation. Drawing and composition. Storyboard creation, concept art.

Work

Experiences Madison Avenue, Inc Columbia, MD January 2011 - present

(40 hours per week)

Shipping and Receiving Manager

● Packaging and shipping of printed products

● Ensured accuracy of shipping information in the database, production form, and shipping labels

● Maintained accurate records for existing inventory and replenish as necessary

● Provided manufacturing support and troubleshooting as needed Project Designer

● Created layouts to meet client specifications

● Applied and interpreted proofreading marks to make revisions and alterations per client’s specifications

● Proofread straight and tabular material to identify and mark typographical and spelling errors

● Sending proofs and making revisions

● Processed graphics and ads according to client needs

● Supervised completion of all quality assurance checks prior to final printing

● Identified and corrected formatting issues discovered at proofreading stage

● Prioritized daily tasks to meet deadlines

● Contributed training and mentoring to team members as needed or requested

● Working knowledge of printing terminology and skills in interpreting standard proofreader marks

● Proofread files for formatting and accuracy

● Manipulated electronic files to incorporate client revisions

● Established superior relationships with coworkers and clients and vendors

● In-depth knowledge of products and services provided by the company

● Performed digital file assembly

● Provided clients with a variety of estimates and suggestions to help with product selection, workflow efficiencies and design recommendations

● Addressed client concerns regarding quality, quantity, and any other discrepancies

Diamond Comic Distributors, Inc Cockeysville, MD May 2010 – January 2011

(40 hours per week)

Database Maintenance

● Maintained accurate records for existing inventories

● Performed manual file conversion and manipulation to ensure correct product allocation

● Managed and prioritized daily incoming communications with internal personnel

● Worked closely with product representatives from Marvel, DC, Dark Horse, Image Comics

Madison Avenue, Inc Columbia, MD March 2006 – August 2009

(40 hours per week)

Production

● Manufactured printed products such as signs, banners and displays

● Worked closely with design team to produce printed products

● Utilized large format and flatbed printers

● Performed quality control during printing and assembly processes

● Proofread final products against customer proofs Freelance Concept Work September 2014 - present

Kgruppe, LLC

● Takomo Universe, concept art creation

Languages

Russian (fluent)

References

Available upon request



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