Customer Service Assistant
Resume:
Vera Waites
Raleigh, North Carolina
****.*********@*****.***
WORK EXPERIENCE
DEPARTMENT OF PUBLIC SAFETY, Raleigh, NC
Processing Assistant III, July 2011-Present –March 2018
Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Prepared and issue work schedules, deadlines and duty assignments for office or administrative staff.
Researched, compiled, and prepared reports, manuals, correspondence, or other information required by management or governmental agencies.
Correctional Officer, Dec 2004-Nov 2010
Conducted head counts to ensure that each prisoner is present.
Monitored conduct of prisoners in housing units, or during work or recreational activities, according to established policies, regulations and procedures, to prevent escape or violence.
Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
Settled disputes between inmates.
Participated in required job training.
Served meals, distributed commissary items, and dispense prescribed medication to prisoners.
Counseled inmates and respond to legitimate questions, concerns and requests.
Used non-disciplinary tools and equipment such as a computer.
DEPARTMENT OF REVENUE, Raleigh, NC
Tax Preparer, March 2003-October 2009
Prepared U.S. Tax forms
Assisted Business with Tax Coding
Receptionist for Document Payment & Processing Dept.
EDUCATION
Shaw University, Raleigh, NC
Bachelor of Arts/Mass Communications, May 2000
Lenoir Community College, Kinston, NC
Associates/Radio Technology, May 1991
Contact this candidate