RAMA JAGARLAPUDI

+1-919-***-**** I ac6zws@r.postjobfree.com I Visa: Green Card I www.linkedin.com/in/ramajagarlapudi/ 15+ Years of experience in Project, Program, Product Management, Business Consulting & Application, Design, Development, Configuration, Integration, Testing, Implementation and Support of heterogeneous Custom Domains, Systems and Applications for Commercial, Government and Non Profit Organizations. Executed the End to End life cycle (SDLC, PLM, PILC, Agile, and SAFe) programs /projects in large scale for multi-region/facility, multi-partner/vendor, multi-product, multi-phased/tiered, multi-environment, multi- site roll outs.

PROFESSIONAL STRENGTHS

PRODUCT/PROGRAM/PROJECT IT MANAGMENT BUSINESS CONSULTING

Program, Project, Product Delivery Governance across multiple accounts

Leverage learning across multiple Programs/Projects, spot industry focused trends, innovations

Capability Building (IT/Business), Solution Design & Articulation

Program Risk, Operations, Dependency and Change Management, Account Mining and Operations

Collateral Management / Thought Leadership

People and Relationship Management

Market Analysis, Opportunity

Identification and Pursuit

Business Planning, Development and

Review

Building Technical Alliance Partners

Stakeholders, Customers, Vendor and

Relationship Management

Operational Excellence

Industry focused Innovation

PROFESSIONAL CERTIFICATIONS

• Stanford Advanced Project Management Certification from Stanford University, USA

• Project Management Certification from Medsphere Boston.

• Product Implementations Certification from Medsphere Boston.

• Project Management Professional Certification Program Completion PROJECT MANAGEMENT EXPERIENCE

Application development & Implementation life Cycle (Requirements, Analysis Design, Build, Testing, Pre/Post Go-live, Releases (updates and upgrades), Optimization Techniques, security, Integration, Support and Maintenance and Enterprise Reporting

Managed and Monitored the End-to-End Product/program/project management deliverables, Agile/Scrum Project Management, Customer facing, Business escalation processes, PMO, published the dashboards with overall status and Ensured the scope, schedule, budget, Cost, Change Management, Training PMs, Team, Documentation, Managing resources and balancing the project goals

/Estimations/Escalations across all stakeholders;

Ability to train and motivate cross-cultural teams in optimizing their performance levels. Managing heterogeneous technologies, architectures, Prototypes, proof of concepts, Quality Testing, domains, frameworks, design patterns, and workflows.

BUSINESS CONSULTING EXPERIENCE

Experience in providing Strategic Business, Product Consulting, Business Development, Business Transformation services to customers including both Payers, Providers and ISVs.

Experience in managing Pre-sales process, business development activities for Product collaterals, IT based solutions & services, Engaging several project initiatives and potential business opportunities.

Consulting and Management Experience with all levels of Stake holders during the Implementation including IT & Business staff, Executive and Leadership Team, Multidisciplinary & Community groups.

PROFESSIONAL EXPERIENCE:

RECENT Organization: EXL Service, Role: Sr. Program Manager April 18 – Till Date

Leading the Practice and Defined the roadmap for EXL’s Information Systems and Analytics strategy, Product development and implementations

Champion in the Program/project management methodology to promote a disciplined and flexible process development,

Trains, directs, and collaborates with Project Managers (PMs) on the implementation of and ongoing compliance with all systems and tools

Partnered with the Account team on SOW development; reviews SOW pricing, prepares estimates, discusses requirements, and makes pricing recommendations in support of the sale

Working on several Analytical Projects/Streams on models, Value-based solutions, Campaign, Customer Outcome based solutions, Workflow Management, Portals Integration, Forming SMEs, CoEs.

Data Consulting, Management and Integration Projects which includes Data Integration and Standardize the data for Regulatory and Compliance reporting/analytics.

Driven KPIs, Predictive, Contextual Models, Risk adjust Bench marks, Outcome/Outreach based/Member experienced/ Performance score cards

Defined the several KPI measures/metrics and Understanding the performance Quality measures and Metrics designed by certification and Accreditation bodies.

Organization: Cognizant Technology Solutions, Sr. Mgr. – Products & Projects Dec 2007 – Mar 2018 Philips, HSDP Platform development; Role: Sr. Delivery Mgr. Mar 17 – Mar 2018

Design and the Development of the HSDP (Health Suite Digital Platform) in Agile for Philips, which includes the modules like Foundation, PH Personal Health, PHS, IHE, Virtual Health Record, Security Core and Data and analytics solution.

Managing the PMO, Account Management, over all Delivery, Opportunity, and NDA.

Identifies potential project risks, implements appropriate course of action to address project slippage, and develops strategies to mitigate future risk

Managing the Revenue projection, forecast, Metrics, Billing preparation, PAS submission.

Handling the Reconciliation of Time sheets, Pro forma verification, Invoice Submission, ARs, PO/SOWs, SOs and Dashboards Walgreens, Pharmacy (US), Epic Product Implementation; Role: Sr. Delivery Manager, July 15 – Feb 17

Translated the current Walgreens system Architectures, Business proposals and Conceptual designs to drive the future workflows and processes

Verified the Pre-Validation analysis and mapped all the processes to the WAG future state & BRDs.

Validated the as-is requirements, workflows, Current systems & Processes and the Integrated systems Worked on critical business workflows build to Provide one common medication and allergies list across all 450 pharmacy clinics and for all clinicians.

Customised the Filling and dispensing prescriptions, adjudicating claims for prescription insurance, flagging specialty medications, and routing specialty prescriptions or all medications for specialty patients to certain pharmacies or pharmacists, Shows dispense data for patients, patient refill due dates for reporting and outreach purposes, Integrating with MyChart for refill requests and prescription pick-up reminders, Medication synchronization...etc

Customized, Configured and Build the various Master files /Records, Transmittal rules engine, Doc Flow sheets, Questionnaires, Smart tools, Alerts (BPA, Alternative, HM) and Remainders in various environments and also involved in Validation, Testing, Defect fixes, Data Migration, Integration, Reporting of the practices specialty needs fulfillment.

Identified the development of effort driven project plans and associated tracks and dependencies and Ensured the process readiness and alignment for successful implementation

Completed the Application and Integration Testing, Go-live Pilot and moving on Wave 1 and 2 implementations across clinics

Kaiser Permanente, Revenue Cycle, AP system, Role: Sr. Project Manager, Jun 14 – Jul 15

Owned the RC/AP Program development and implementation life Cycle includes the Design, Build, Configure, Testing, Go-live of the Tapestry workflows, Revenue Cycle, Provider Contracts, Employer Groups, Membership, Benefits, Accums., Claims, Billing, Interfaces, CRM, Case Management, EDI,Audit, Extracts, Reconciliation Referrals- Utilization Management (UM), reports implementation.

Lead the creation of project deliverables for requirements, designs, development, testing, support and close-out work products and Coordinated project needs with technical and business stakeholders

Lead a matrix team of regional and local resources assigned to the project and Ensure scope, schedule, budget, and resources are managed and communicated accordingly

Manage development of effort driven project plans and Coordinate external program/Project dependencies

Assign work, sets priorities, and provides guidance in the completion of tasks and review of program deliverables

Develop solutions to problems of unusual complexity, which require ingenuity and innovation, using independent judgment to accomplish objectives

Served as single point of contact for Mid-Atlantic region for National and regional executives on Tapestry AP implementation.

NSLIJ-HS - HIE, Intersystems Product Integration, Role: Sr. Manager July 2013 – May 2014

Managed Testing Process includes Test Planning, Creation of test cases, Test execution, Defect identification and Reporting

Verified HIE environment that they are processed To Canonical and ToHealthshare per the mapping document (requirement document from NS-LIJ).

Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent

Built the repository leveraging the reusable implementation components like frameworks, workflow templates, Resource requirements, Case Studies, best practices, Training Documents/Templates.

Verified that they are processed To Canonical and ToHealthshare per the mapping document (requirement document from NS-LIJ).

Aetna -Medicity: HIE - Novo Grid HL7 Results Integration: Role: Sr. Project Manager Oct 12 – Jun 13

Responsible for understanding the overall HIE - Grid Integration process, Configuration, Customization of the Grid for each HIE Created a Common platform to manage all Customer (HIEs, EMRs and Practices) Priorities/ Requirements/Specifications aligning with MSF (Medicity Standard Feed)

Worked on Maintenance and use of the standard EMR deployment process for various practices.

Worked on HL7 Grid Agents, Listeners, Analyzers, filters and Transformation

Responsible for Nova Grid Results implementation over HIE for various systems and the associated Healthcare Practices across all states in USA;

Planning, designing and writing interface technical specifications. Analysis of new requirement for developing the interfaces which are compliant to HL7 standards.

Understanding the Practice, Product, Integration specifications, Practice Planners and then define them into the EMR and Grid Interface

Kaiser Xcelys Claims Platform Implementation: Role: Sr. Project Manager Nov 2011 – Sep 2012

Implemented the National Claims Xcelys Platform for Kaiser Permanente for 3 Regions (HI, CAL, MON) in Agile Scrum method.

Implemented work-streams are: Membership/Eligibility, Benefits, Claim Intake,Business Performance Management, Business Process Management Reports, Workflow,Finance and Encounter/Adjudication/Plug-ins

Managed the blended shore model and managed all parties to accomplish the program deliverables on time. ELSEVIER CPM –MNS Integration: Role: Sr. Project Manager Feb 2011– Oct 2011

Managed, defined and implemented the Practice Guidelines MNS Integration, AHT OBO Architecture,Info Button Manager,Order set Proposal,Point Of Care on Business/Technical Requirements,Construction and deployment processes.

Responsible for the entire designing and the CPM Care planning applications, Physicians / Nurses complete critical care related processes, EHR Master source for the data, HL7 standards,CCRs, Quality reporting programs Integration with different products.

Assessed the CPM with the EHR systems and also Initiated the sensitive content creation CPM Templates,Flow sheets, MNS Skill URLs configuration in different environments, Skills Mapping, Web Service that processes requests from CPM Templates,CPM item codes and also to facilitate the web-enabling the application. MEDSPHERE OpenVista Product/Project ; Role: Sr .Project Manager Feb 2010 – Jan 2011

Involved in the Project Analysis, System study, Business requirements, Enterprise Assessments and Team building, Process knowledge & organization initiatives and recommending IT based solutions/services

Implemented the OpenVista product in Kern county, Designed and standardized the workflows and processes within the OpenVista after discussion with regional groups.

Managed all Pre-post implementation activities like Development of Building blocks, configuration, training, integration, Implementation, Support Maintenance, Testing, Training, Go-live support, Project status reports, Milestone Mgt, Issue Track Mgt, Knowledge center build.

AllScripts Product Transformation/ Migration, Role : Project Manager May 2009 – Jan 2010

Provided the Business and technical consulting to Allscripts or Company staff for application issues and recommend solutions

Assessed the information, EHR solutions, physicians healthcare processes and delivered the best-in-class patient safety, outcomes, RCM/ROI financial results, to the Enterprise EHR product

Managed and Provided the Allscripts SDLC processes, Allscripts source control system and follow Allscripts versioning requirements, Request code reviews and perform necessary modifications Samsung CPOE systems Project: Role : Project Manager Sep 2008 – April 2009 Overall Program Management for the e-Chart, CPOE development and implementation

Major modules identified for e-Chart & CPOE modules. Both modules are integrated with other ancillary systems in the organization for obtaining the necessary order and other medication data real time. The types of orders that need to be interfaced with about 9 Ancillary systems

MICROSOFT Amalga, Role : Project Manager Feb 2007 – Aug 2008

Experience in Amalga design, development, build, maintenance, support and Integration with other IT applications in the organization

As a Subject Matter Expert conducted Boot-Camp Training to train the offshore team on Amalga HIS

Established communication channels to ensure transparency between Amalga CoE and Microsoft HSG by providing the Periodic trainings on offshore Amalga CoE on the product upgrades and updates

Excellence Initiated as a core executive lead to the Amalga Center of

Overall onshore/offshore project documentation, implementation and management Cognizant Product Development Practice, Role: Associate Project Manager Dec 2007 – Jan 2007 Built the Product Practice and CoE. As an SME, Managed several Projects, Frameworks, Consulting Accelerators, Implementation Validation Tools, Assessment Tools, Product evaluation methodology, Enabled the Integrated suite of portals for communication, empowerment, Enterprise testing framework, migration assessment tools, certifications and delivered the business value to the systems

Organization: Computer Science Corporation (CSC/FCGI) Dec 2003 – Dec 2007 EPIC Project Implementation, Role: Sr. Product Lead Sep ‘05 – Dec ‘07 University of Pennsylvania IT Systems (UPHS)

Managed the blended shore model with the multiple project plans and teams for different phases and Successfully managed the Epic Project implementation, go-live, on-going support and maintenance of systems

Responsible for the overall product implementation life cycle (Designing, Building, Configuring and Implementation). The below table shows the activities built for different disciplines within system during the implementation process.

Built Master files, Flow sheets, Templates, Order sets and transmittal Management and Refills, Charting Tools and Referral management which includes multiple facilities

Built the Security classes / Profiles/Roles assignment for the Users/Master Files and also Building the system setup, Deletion of wrong scans from the patient Chart, Workstation Creation (LWS), Patient Merge, Lawson Termination and other setups in the area of Application support.

Used the DMR Process for data extractions and data loading for different envt. setups (DEV,PROD, REL, MASTER, DEMO).

Designed and developed application report tracking system for tracking all custom report requests and report build details (Example: PQRI, Chronicles, Clarity Database Reports, Remedy reports, Crystal, General/ Custom / Audit Trail/ Patient care/ Billing...etc.)

Interacted with all levels of personnel including IT management staff, consulting staff, clinicians, and administrators CERNER Project ; Role: Lead and Manager Nov ‘04 – Aug ‘05 Clients: NMH (Northwestern), Adventist Health, NBHD, MHHS - MEMORIAL HERMANN

CERNER Suite: Cerner DcpTools (Doc Management, Power Chart Foundations, Order Management), Power Chart, Cerner SchTools (Appointment Types), Raddbtools, deptorcwizard, radtranscription, deptorderentry, and powerchart.

Formulary Radiology Build, Well span Formulary Data mapping, Cerner Power Chart and Order Management, Cerner Power Forms Build,Cerner RadNet Build and Surgeon PCM Migration Tool

Orders Ancillary, Path Net -- DRC Build, Multum Customization, Formulary Maintenance

CCL Reports & Data Analyzer Tool:

Testing & Training -- Power Forms Testing, Power Plans Testing, CERT Guidelines Testing SCEPTRE Development, Role: Project Manager Dec ‘03 – Oct ‘04 Project: SCEPTRE (Strategic and Epidemiological Pharmacovigilance Technology for Risk Evaluation or...A Drug Safety Data Management and Reporting System) and meets the current regulatory requirements of the EMEA and FDA Smart IT Solutions Pvt Ltd, Role: Project Manager 02/01 to 12/03 Project: SmartERP Suite: Merchandise Whole Sale & Retail System, FAPOQ System and TFK-ICS (TFK- Inventory Control system) Birla Global Infotech Pvt. Ltd, Role: Project Lead 10/00 to 01/01 Project: Automation of Banking – Austria, Industry: Banking Domain Apex Advanced Technology, Role: Project Lead 03/99 to 09/00 Project: Processing Services - Automation of the BMS - Understanding the DTD, mark the documents with predefined tags, analyze and fix the software generated errors (processing) and working on PDF files for conversion to XML, HTML etc. EDUCATION:

• Master of Computer Applications (M.C.A) from Andhra University

• Bachelor of Science (B. Sc.) from Andhra University

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