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Customer Service Manager

Location:
Newnan, Georgia, United States
Salary:
no less than 12.00
Posted:
September 10, 2018

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Resume:

Lissette M. Flores

*** *. ***** ****** *** C*, Newnan, GA 30263 * 912-***-****

Objective To obtain a position that will enable me to use my strong organizational skills, educational background and technological abilities to make a positive contribution to an organization. Experience Contracted Case Manager/ Transportation February 2017 – February 2018, EPACT, Inc., Savannah, GA

§ Transports clients to and from court, unsupervised visits and other destinations as needed.

§ Directs the flow of work; observes performances and resolves difficulties pertaining to inadequate response to transportation requests.

§ Communicates effectively with clients, foster parents and Social Services Case Managers

§ Supervises Family Visitations

Contracted Case Manager/ Transportation

June 2005 – December 2017, Malinda Graham and Associates, Hinesville, GA

§ Assigns work to other operating transporters

§ Transports clients to and from court, unsupervised visits and other destinations as needed.

§ Directs the flow of work; observes performances and resolves difficulties pertaining to inadequate response to transportation requests.

§ Performs other duties and assignments as required.

§ Communicates effectively with clients, foster parents and Social Services Case Managers

§ Supervises Family Visitations

§ Provides respite services

§ Administers drug screening

Administrative Assistant

March 1997 – May 2018, LBS Inc., Hinesville, GA

§ Sustains records and develops reports.

§ Retains a calendar of activities and various work related events.

§ Types and files memos, letters and any transportation-related paperwork

§ Processes payroll

§ Manages Petty Cash

§ Prepares and assists with Purchase Orders

§ Oversees leave, mileage and travel payments.

§ Receives, sorts and dispenses incoming and outgoing correspondence.

§ Maintains attendance roster and timesheets.

Education

Bradwell Institute, Hinesville, GA 1984 -1988

§ High School Diploma

Skills

General Office Equipment to include personal computer, printer, calculator, scanner and copy machine.

Efficient with MS Office Suite to include Excel, Word, Outlook and PowerPoint.

Outstanding customer service and interpersonal skills, as well as excellent oral and written communication skills.

References References are available on request.



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