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Manager Customer Service

Charlotte, North Carolina, United States
September 10, 2018

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Curtis J Harris

**** ****** **** *****

Monroe, NC 28110 US

Phone: 208-***-****


A position as a manager in a specialized industry.


Experience in dealing with customers with various issues, including

resolving problems and complaints, planning logistics, and scheduling.

Experience in planning, directing, and coordinating the activities of

buyers, purchasing officers, and related workers involved in purchasing

materials, products, and services.

Experience in planning and coordinating the assembly, production, and

quality control of material for delivery to end customer.

Experience in WMS and Red Prairie

Lean Six Sigma Yellow Belt Certification

Employment History

Warehouse Manager

7/2016 to present Great American Snacks Monroe, NC

Maintains control and oversight of raw materials, equipment, and finished products that are received, shipped, and processed for the plant. Responsible for planning, staffing and training of personnel to ensure that warehouse operations support the overall goals and philosophy of the company and its customers.

Warehouse/Sanitation Supervisor

05/2013 to 03/2016 Supervalu Quincy, Fl

Responsible for all aspects of the receiving department at the perishables warehouse including scheduling, put aways, letdowns, and unloading. Also serves as the Sanitation Supervisor for the DC which covers 700,000 square feet. Duties include management of pest control program, inventory, and warehouse cleanliness. January 2015 transferred to Shipping Department. Supervises the loading of products to be delivered daily to customers, which averages around 22 tractor trailers per day. Also supervised the selection of products for shipment by order selectors using Red Prairie.

Warehouse Manager

10/2010-05/2013 T Formation of Tallahassee Midway, Fl

Responsible for managing the day to day operations of 15 employees in all

aspects of warehousing, including receiving, shipping, packaging and

inventory management. Also serves as the Safety and Transportation Manager.

Certified forklift operator and trainer.

Operations Manager

09/1996 - 03/2010

Strictly Wholesale/Strictly Millwork

Tallahassee, FL

Responsible for the day to day operations of up to 40 employees and 1.5

million dollars of inventory. Duties included overseeing all aspects of

purchasing and warehousing of inventory, including negotiating the best

prices from vendors, initiating purchase orders, and ensuring product was

delivered in a timely manner.

Also responsible for assembly, production, quality, and transportation of

material to customers. Duties included prioritizing of work orders for

production and assembly, ensuring the quality met company standards and

procedures, and that workers followed all safety guidelines. Responsible for

scheduling drivers and trucks for timely delivery of products to customers.

Purchasing Manager

10/1993 - 09/1996

Capital Avionics, Inc.

Tallahassee, FL

Responsible for the purchasing, receiving, and inventory of all aircraft

parts. Also, responsible for the packaging and shipping of all repair parts

and equipment to customers.


06/1981 - 09/1993

United States Navy

Orlando, FL

Performed a variety of duties including accounting, inventory, and

warehousing. Certified as an Independent Duty Storekeeper which allowed for

me to be in charge of my own department overseas while on deployment. As an

Independent Duty Storekeeper I was responsible for all aspects of accounting

for the deployed unit.

Education History


James A. Shanks High School

High School Diploma

General High School Curriculum


Graduated from Storekeeper "Class A" School

Additional Information

Very personable and customer service oriented.

Available to start work immediately. Willing to relocate.

References Available on Request

Contact this candidate