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Business Analyst

Denver, CO
September 10, 2018

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Donna McKeown

Westminster, CO *****

303-***-**** /donna-mckeown


Experienced IT development professional with a passion for achieving goals to propel company products and initiatives forward. Proven track record across multiple roles from Business Analyst to Programming to Quality Assurance. Possessing strong listening and comprehension skills necessary to obtaining the big picture to deliver best in class solutions. Collaborates well as an individual contributor, amongst multiple departments; possessing a dogged determination to effectively resolve diverse challenges and problems. Exceptional, detail-driven individual who welcomes the challenge of identifying unique stakeholder needs and ensuring the delivery of new and innovative products to meet them.

Career Highlights:

Led the way in improving a customer interface increasing customer payments and productivity by 25%.

Customers were paid 35% faster

Gathered regulatory requirements from stakeholders to ensure company was compliant with government standards which resulted in 20% less reworks

Critical contributor on a team responsible for generating over $10,000,000 in annual revenue for the company.

Technical Skills:

Experienced with advanced features of Microsoft Word, Excel, Powerpoint, and Project

Well versed on Agile practices, methodologies and toolsets

Proficient with Microsoft SQL, Unix ant, vi, Eclipse, Clearcase, JIRA, and PPM

In addition to proprietary languages, experienced programmer in Java, Javascript, HTML, JSP, and Perl

Professional Experience:

Change Healthcare, Nashville, TN 2001-2017

Software Engineer/Analyst:

Worked with stakeholders for business requirements and evaluated LOE as part of a defined business process

Gap analysis and defined current state versus future state

Potential problems avoided through analysis

Worked with the QA team to write and review test cases

Did use cases and created test plans to cut down development and QA times

Brought in over $10,000,000 revenue yearly by developing the GUI and translation programs

Collaborated on innovative ideas and root-cause problem solving with a cross-functional team of individuals, which allowed the company to deliver a better product

Agile development and scrum meetings

Led a team of offshore development contractors

Assisted in setting up tables for SQL Server databases resulting in 15% less development time

Web based user interface developer on internal and external applications using J2EE. Java, JSP, HTML, and JavaScript

Increased functionality to internal application that allowed for better and more accurate claims processing on print image provider claims

Increased functionality on internal application that allowed customer service to cross check on multiple databases to see where they did or did not match

Created external application that allowed users to create secondary provider claims decreasing turnaround time for users getting paid

Developed translations involving many different format types including Print Image, NSF, X12 (4010 and 5010), and HL7

Worked closely with Business Analysts leading to a better development outcome


Bachelor of Science, Information Technology - University of Phoenix (Denver, CO)

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